The Shipping Supervisor is responsible for leading all shipping operations to ensure the safe, accurate, and on-time delivery of finished goods to customers and distribution centers. This role supervises daily shipping activities, coordinates with Production, Planning, Customer Service, Transportation, and Warehouse teams, and drives continuous improvement initiatives to achieve operational excellence.
The ideal candidate is a hands-on leader with strong organizational skills, excellent follow-up, and the ability to manage multiple priorities in a fast-paced manufacturing environment.
Key Responsibilities
Operations Management
- Supervise daily shipping activities to ensure on-time customer deliveries.
- Coordinate shipment priorities based on production schedules and customer requirements.
- Ensure accurate order verification, loading, labeling, and shipping documentation.
- Monitor daily shipping performance against established KPIs.
- Optimize trailer utilization and shipping capacity.
- Coordinate carrier appointments and dispatch schedules.
- Ensure compliance with domestic and international shipping requirements.
Leadership
- Lead, coach, and develop shipping personnel.
- Conduct daily shift meetings.
- Assign workloads and balance manpower according to operational needs.
- Monitor employee performance and provide continuous feedback.
- Promote teamwork, accountability, and a positive work environment.
- Support hiring, onboarding, training, and performance evaluations.
Coordination & Communication
- Maintain close communication with:
- Production
- Planning
- Purchasing
- Warehouse
- Transportation
- Customer Service
- Escalate potential shipping risks proactively.
- Provide timely operational updates to management.
- Ensure effective communication across all shifts.
Inventory & Accuracy
- Ensure shipping accuracy through verification processes.
- Monitor inventory discrepancies affecting shipments.
- Support cycle counts and inventory reconciliation activities.
- Maintain accurate shipping records within ERP systems.
Continuous Improvement
- Identify opportunities to improve shipping efficiency.
- Lead Lean Manufacturing and Continuous Improvement initiatives.
- Develop and maintain standard operating procedures (SOPs).
- Reduce shipping errors and transportation costs.
- Improve dock utilization and loading efficiency.
Safety & Compliance
- Ensure compliance with company safety policies.
- Enforce PPE requirements.
- Maintain clean and organized shipping areas following 5S principles.
- Ensure compliance with quality standards and customer-specific requirements.
Required Qualifications
Education
- Bachelor's Degree in:
- Industrial Engineering
- Logistics
- Supply Chain
- Business Administration
- Related field
Experience
- 5+ years of experience in Shipping, Warehouse, or Logistics.
- 2+ years in a supervisory or leadership role.
- Experience in a manufacturing environment is required.
- Experience managing hourly employees.
- Experience with ERP systems (SAP preferred).
Technical Skills
- SAP / ERP Systems
- Microsoft Office (Excel, Word, PowerPoint)
- Shipping documentation
- Inventory Control
- Transportation Coordination
- KPI Management
- Lean Manufacturing
- Root Cause Analysis
- Continuous Improvement
- Warehouse Management Systems (WMS preferred)
Language Requirements
- English: Advanced (Bilingual)
- Verbal communication
- Written communication
- Business meetings
- Email correspondence
- Spanish: Native or Fluent
Must be able to communicate effectively with both U.S. and Mexico operations.
Leadership Competencies
- Strong Leadership
- Team Development
- Coaching & Mentoring
- Decision Making
- Accountability
- Conflict Resolution
- Adaptability
- Results-Oriented
- Integrity
- Customer Focus
Core Competencies
- Excellent organization skills
- Strong follow-up and execution
- Sense of urgency
- Attention to detail
- Analytical thinking
- Problem-solving
- Time management
- Prioritization
- Multitasking
- Effective communication
- Cross-functional collaboration
Key Performance Indicators (KPIs)
- On-Time Shipment Performance (OTD)
- Shipping Accuracy
- Truck Utilization
- Dock-to-Load Time
- Order Cycle Time
- Customer Delivery Performance
- Shipping Productivity
- Safety Performance
- Inventory Accuracy
- Employee Attendance
- Overtime Management
- Labor Productivity
Preferred Certifications
- Lean Manufacturing
- Six Sigma Yellow/Green Belt
- APICS / ASCM (Preferred)
- OSHA / Safety Training
- Forklift Certification (Preferred)
Personal Attributes
The successful candidate will demonstrate:
- Strong leadership presence
- Excellent communication skills
- High level of ownership
- Ability to work under pressure
- Excellent follow-up and execution
- Ability to make timely decisions
- Strong customer service mindset
- Continuous improvement mentality
- Positive attitude
- High ethical standards
Success Profile
A successful Shipping Supervisor consistently delivers:
- Safe operations with zero safety incidents.
- On-time shipments that meet customer commitments.
- High shipping accuracy with minimal errors.
- Effective coordination across Production, Planning, Transportation, and Customer Service.
- Well-trained, engaged, and accountable teams.
- Continuous process improvements that reduce costs and improve operational performance.
- Strong follow-up to ensure commitments, corrective actions, and customer priorities are executed on time.
What We Offer:
- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
Global Opportunities
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Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Logistics and Supply Chain Careers at Dematic
Chart your path! Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic has a role for you.
Logistics and Supply Chain Careers at Dematic
Chart your path! Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic has a role for you.
