20 publicaciones de empleo destacadas de program manager, talent acquisition en héroes de chapultepec cdmx (¡Están contratando!)

Multichannel Strategy Senior Manager
HSBC Global Services Limited —Cuauhtémoc, CDMX
- Tiempo completo
- Español
- Administración de personal
- Mercadotecnia
18h
Project Manager/ Program Manager, Central Ops Mx
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Cuauhtémoc, CDMX
- Tiempo completo
- Administración de personal
- PMP
- Inglés
Senior Director, Product Management - Commercial Excellence
Bain & Co. —Ciudad de México, CDMX
- $179,500 a $274,500 por año
- Tiempo completo
- Administración de personal
- Maestría
- Licenciatura
- Programa de bienestar
- Seguro dental
Postulación rápida
Employee Impact Program Manager, LATAM
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Administración de personal
- Salesforce
Contracts Manager, North America
Rockwell Automation —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en ventas
- Inglés
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
Business Program Manager, Platforms, Education Impact
Google —Ciudad de México, CDMX
- $111,000 a $160,000 por año
- Administración de personal
- Inglés
- Actividades administrativas
Manager - People Business Partner
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
17h
Senior Client Engagement Manager
OpsArmy —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Mercadotecnia
- Licenciatura
Postulación rápida
Sr. Program Manager - Delivery Experience , Out of Country Sellers Latam
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Maestría
- SQL
Senior Communications Manager - Mexico
Samsara —Ciudad de México, CDMX
- $1,147,500 a $1,350,000 por año
- Inglés
- Sin título de educación superior
- Presencial
- Permiso de maternidad y paternidad
People Operations Manager
General Motors —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Mejora continua
- Disponible para viajar
4d
Manager, HR Planning & Support
Marriott International, Inc —Colonia Polanco, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
19h
Account Manager I, GR Enterprise Strategic (Sales Plan)
Uber —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Administración de personal
Project Manager
Ford Motor Company —Naucalpan, Méx.
- Bilingüe
- Administración de personal
- Inglés
2d
Key Account Manager (KAM) - México
Agfa —Ciudad de México, CDMX
- Microsoft Excel
- Microsoft Outlook
- Administración de personal
Senior R&D Program Manager - Technology R&D
Signant Health —Ciudad de México, CDMX
- Microsoft Excel
- PMP
- Microsoft Office
Lead Product Manager, Acquisition (scribd.com)
Scribd, Inc. —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- CAD
- Gestión de productos
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
2d
TikTok Shop - Services Solutions Program Manager
TikTok —Ciudad de México, CDMX
- Administración de personal
- Servicio al cliente
- Inglés
Senior Technical Program Manager, Engineering Enablement
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
HR Manager - Mexico City
Knight Piesold and Co. —Colonia Polanco, CDMX
- Bilingüe
- Inglés
- Licenciatura
Postulación rápida
7d

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Multichannel Strategy Senior Manager

HSBC Global Services Limited -
Cuauhtémoc, CDMX

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Información del empleo

Tiempo completo
Hace 18 horas

Cualificaciones

Español
Economía
Administración de personal
Mercadotecnia
Inglés
Maestría
Licenciatura
Negocios
Gestión de venta al por menor
Experiencia en operaciones bancarias

Descripción completa del empleo

Please note this job advertisement is only available in Spanish. To view the job, select ‘Español - ES’ from the language selector in the page menu.

Purpose of the role

Define, design, and mobilise the bank’s multichannel strategy to ensure an optimal, future-fit distribution footprint—maintaining a relevant physical presence in the geographies and catchment areas where it creates the greatest customer and commercial value—while improving the efficiency, simplicity, and profitability of traditional channels (branches and contact centres) and accelerating adoption of digital and self-service channels (mobile app, web, ATMs, and deposit machines).

This role leads cross-functional collaboration to shape and embed differentiated service models by segment and location, integrating end-to-end customer journeys across physical and digital touchpoints to strengthen relationships, increase satisfaction and engagement, and drive sustainable cost optimisation through customer digitalisation and transaction migration towards lower-cost channels—without compromising service quality, accessibility, or regulatory requirements.

Main Activities

Define and govern the end-to-end multichannel strategy: Develop and maintain the vision, principles and short/mid/long term roadmap aligned to growth, efficiency, customer experience (CX), risk and compliance, and establish the governance model, tracking cadence and initiative prioritisation criteria.
Design and optimise the physical footprint (branches, ATMs, CDMs and retail partners): Co-define the optimal geographic coverage and format based on demand, business potential, segmentation, competition and accessibility, and co-drive openings, relocations, closures or transformations supported by business cases and customer transition plans.
Define service models by segment and location: Co-design differentiated service models (advisory vs transactional, lite branches, hubs, remote service), and define roles across branch, contact centre and digital, including SLAs and customer-and-sales routing rules.
Orchestrate cross-channel customer experience improvement: Design integrated journeys (onboarding, servicing, sales and after-sales) with seamless handovers across channels, simplifying processes and removing friction and operational rework.
Drive channel efficiency and customer migration: Increase adoption of lower-cost digital and self-service channels while optimising assisted channels, set migration targets by transaction type, and ensure accessible alternatives for vulnerable or non-digital customers.
Align stakeholders and ensure execution: Coordinate key teams across Business, Technology, Operations, Data, Marketing, Product, Risk/Compliance and Channels to deliver key initiatives, managing dependencies, risks and frontline adoption across branches and contact centres.
Influence cross-functional execution and governance: Mobilise business, operations, technology and channel teams to deliver strategic initiatives through effective governance, senior stakeholder management and executive-level influence.
Build a high-performing strategy team and a data-driven culture: Develop a team capable of translating customer insights and business data into actionable decisions and plans, and embed an evidence-based approach to prioritisation and performance management.

The role holder needs to have knowledge and experience in the following areas:

Technical and Functional Expertise

Channel strategy, customer journey design, and customer experience management.
Banking operational processes across branches, contact centers, and digital channels.
Transaction migration models and operational efficiency frameworks.
Financial and customer experience KPI design and interpretation.
Customer-centered design, agile methodologies, and data-driven decision-making.
Knowledge of local regulations (CNBV, Banxico) and banking control standards.

Experience

Minimum 8 years in banking, consulting, or fintech roles related to transformation, channels, or digital strategy.
Proven track record leading multidisciplinary teams.
Demonstrated experience in large-scale channel optimization or digital transformation programs.

Qualifications

Bachelor’s degree in Business Administration, Economics, Engineering, Marketing, or related fields.
Master’s degree preferred in Business, Digital Transformation, or Strategy.
Certifications in Agile / Scrum / Design Thinking / CX Strategy (preferred).
Advanced English (able to present and negotiate with regional or global stakeholders).

At HSBC we are committed to building a culture where all employees and customers are valued regardless of their gender, age, sexual orientation, ethnicity, disability, religious belief, background or any other different personal aspect.

HSBC employees act by showing integrity with courage, standing firm in what is right. We are trustworthy, we show different ideas and cultures and we are connected with customers, the community, regulators and each other.

At HSBC we are focused on guaranteeing gender equality and constant training for our employees, as well as protecting their labor and social rights.

“At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care”

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Quiero recibir la alerta de empleo más reciente para program manager, talent acquisition en héroes de chapultepec cdmx

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The role holder needs to have knowledge and experience in the following areas:

Technical and Functional Expertise

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