The IT Manager for the CRM Center of Excellence (CoE) Technical team plays an important leadership role in advancing PPG's Customer Relationship Management (CRM) strategy and technical delivery aligned to the Selling Machine 2.0 initiative, a key enabler of Enterprise Growth. This role offers the unique opportunity to work with a global footprint and drive innovative solutions that support organic growth goals through sales and process excellence. You will partner with cross functional team members including Project, Continuous Improvement, and Platform teams globally to deliver business outcomes through technical solutions and excellence based on knowledge of various business processes used by system applications. You will report to the Senior Manager II - Information Technology.
Key Responsibilities
Contribute to the achievement of PPG business unit objectives by leading the technical implementation for CRM items and related systems, including data and integrations topics
Implement system governance by managing development operations and environment strategies, ensuring system performance optimization, quality, scalability, access and security compliance, and adherence to development standards and global templates aligned with system architects and Product teams
Demonstrate strong ownership of business needs and issues, providing strategic consultancy, developing effective plans and solutions, partnering with dependent teams, driving resolution, and providing guidance to CRM developers and other technical team members throughout
Directly supervise and mentor project and technical CRM team members across the globe, conduct performance evaluations, lead career development, and support learning plans for CRM technical direct reports
Delegate responsibility to others, set team priorities, clarify objectives, resolve conflict, be a change champion, manage team budget and project portfolio, and foster a collaborative team environment to fulfill the CRM and Digital IT operating goals
Prioritize resources and tasks, develop contingency plans, manage scope, monitor progress, control project plans and risks, oversee financials and provide regular management updates
Identify new feature and solution releases, conduct feasibility studies on software packages and alternative assessments, translate requirements into technical designs, prepare high-level proposals or detailed specifications, and implement complete solutions
Maintain awareness of current IT projects and portfolios across PPG and planned projects within Digital IT to align to IT strategy and unlock commonalities between projects
Qualifications
A Bachelor's degree in Information Technology, Engineering, a related subject area, or equivalent work experience and technical training.
5+ years of IT experience in business application design and systems development, including implementation of IT systems
People leadership experience
Strong project management skills, including defining, organizing, planning, and completing projects from vision through implementation
A deep understanding of IT concepts, analysis and troubleshooting, and practical application of current and emerging technologies
Spanish language skillset is a plus.
Must be comfortable working remotely using virtual means of collaborating with colleagues and managers internationally
Working knowledge of an industry standard CRM platform such as Salesforce, SAP Customer Experience, Microsoft Dynamics 365, or comparable technology is a plus
Willing to travel up to 10%
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need an adjustment due to a disability, please email [email protected].
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
About us:
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.
The PPG Way 2030
We are customer champions
Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.
We act with purpose and speed
Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.
We are excellent operators
Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.
We compete to win
Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.
We are PPG proud
Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.
At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.
If you need an adjustment due to a disability, please email [email protected].
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
