JOB SUMMARY – Cloud Solution Architect – Dynamics 365 Finance & Operations & Supply Chain
As a Cloud Solution Architect (CSA) specializing in Microsoft Business Applications, you will lead enterprise transformation initiatives by leveraging deep expertise in Dynamics 365 Finance & Operations (F&O) and Supply Chain Management. You’ll partner with customers to deliver scalable, intelligent solutions that optimize financial processes, streamline operations, and enhance supply chain agility.
Responsibilities
Customer Centricity
- Gather customer insights to align Dynamics 365 F&O and Supply Chain solutions with strategic business outcomes.
- Identify opportunities to improve financial and operational processes, inventory management, procurement, and logistics through Business Applications.
- Accelerate solution delivery and adoption using Value-Based Deliveries and reusable Intellectual Property (IP).
- Deliver technical workshops and readiness sessions focused on operational health, cloud enablement, and supply chain resilience.
- Ensure a positive customer experience across finance and operations engagements.
- Provide feedback to Product Groups to influence roadmap and service improvements.
Business Impact
- Drive cloud consumption and support growth by guiding customers on how to maximize value from Dynamics 365 F&O and Supply Chain investments.
- Align with Customer Success Account Managers and account teams to ensure business value realization across financial and operational domains.
Resolution of Customer Blockers
- Anticipate and resolve issues blocking go-live or adoption by applying deep technical and functional knowledge of F&O and Supply Chain Management.
- Deliver engagements using Microsoft best practices, Success by Design principles, and repeatable IP.
Identify Growth Opportunities
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Leverage your knowledge of Microsoft Business Applications—including F&O, Supply Chain, and Power Platform—to identify cross-sell and up-sell opportunities based on customer needs and industry trends.
Technical Leadership
- Continuously improve your skills across finance, operations, and supply chain workloads to support evolving customer needs and Microsoft’s strategic goals.
- Engage in technical communities, contribute to IP development, and mentor peers and junior architects.
- Act as a role model for technical readiness and cross-workload collaboration.
Practice Development
- Innovate and improve existing IP, methodologies, and delivery processes across ERP domains.
- Promote best practice sharing and IP reuse to accelerate customer success and internal efficiency.
Trusted Advisor
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Build and expand trusted relationships with customer and partner architects, technical specialists, and business stakeholders across finance, operations, and supply chain functions.
Qualifications
Required / Minimum Qualifications
- Proven experience in Dynamics 365 Finance & Operations and Supply Chain Management.
- Bachelor’s or Master’s Degree in Computer Science, Information Technology, Engineering, Business, or related field AND extensive experience in IT consulting, systems implementation, software development/support, or Microsoft Business Applications.
- Significant experience in customer-facing roles and as a lead technical solution architect across ERP projects.
Additional or Preferred Qualifications
- Functional or technical certification in one or more Dynamics 365 apps (F&O, Supply Chain, Power Platform).
- Experience with Success by Design methodology or business value consulting.
- Experience leading enterprise-scale implementations involving finance, operations, and supply chain workloads.
- No relocation required.
Technical Qualifications / Experience
- Deep technical expertise in Dynamics 365 Finance & Operations and Supply Chain Management, including:
- Architecture and deployment on Microsoft Azure
- Integration patterns and anti-patterns
- Lifecycle Services (LCS), Azure DevOps (Boards, Pipelines), RSAT
- Performance tuning, debugging, and code reviews
- Finance & Operations Assessments and environment management
- Inventory, warehouse, procurement, and transportation management modules
- Demand forecasting, production planning, and supplier collaboration
- Integration with Dynamics 365 Customer Engagement (Sales, Power Platform)
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