The IT Site Operations Engineer is responsible for ensuring stability, continuity, and continuous improvement of IT operations supporting manufacturing environments at the site/GEO level. This role evolves beyond traditional infrastructure support by integrating AI‑enabled operations (AgenticOps), automation, and business alignment, acting as a key enabler of resilient and intelligent IT services. This role represents the evolution from traditional infrastructure support to a next-generation IT operations model, where engineers are empowered by AI, operate within an AgenticOps framework, and actively contribute to business value through technology.
Responsibilities
IT Operations & Manufacturing Support
-
Ensure high availability of critical manufacturing applications, systems, and infrastructure.
-
Provide operational support aligned with defined SLA targets.
-
Manage and resolve incidents, service requests, and outages with a focus on minimizing production impact.
-
Execute and maintain runbooks, SOPs, and operational standards.
AgenticOps & AI Enabled Operations
-
Leverage AI tools and agents (AI Buddy / AgenticOps) to improve troubleshooting, RCA, and operational efficiency.
-
Participate in the adoption of automation and AI driven processes for repetitive, high volume support tasks.
-
Ensure human in the loop governance, maintaining full control over AI assisted actions in critical environments.
-
Contribute to continuous improvement of knowledge bases used by AI agents.
Infrastructure & Application Ownership
-
Oversee the health and performance of IT infrastructure, networks, and site applications.
-
Support system maintenance, upgrades, and lifecycle management.
-
Collaborate with global teams to ensure standardization and alignment across sites (MX, BR, HU, US).
Business Analysis & Demand Alignment
-
Act as a Business Analyst partner to manufacturing and operational stakeholders.
-
Understand business processes and translate needs into IT requirements and solutions.
-
Identify opportunities for process optimization, automation, and AI adoption.
-
Support initiatives and projects that enhance site productivity and efficiency.
Service Experience & Stakeholder Engagement
-
Provide high quality IT support to business end users, ensuring a strong service experience.
-
Act as the IT ambassador for the local site, bridging global IT capabilities with local business needs.
-
Communicate effectively with users, leadership, and cross functional teams.
Continuous Improvement & Compliance
-
Drive root cause analysis (RCA) and reduction of recurring incidents.
-
Ensure alignment with security, compliance, and audit requirements.
-
Contribute to operational excellence through standardization, documentation, and best practices.
Education & Experience
-
Bachelor’s degree in Information Technology, Engineering, Computer Science, or related field.
-
3–7+ years of experience in IT operations, infrastructure support, or site support roles.
-
Experience in manufacturing IT environments is highly preferred.
-
Exposure to or experience with AI tools, automation, or digital transformation initiatives is a strong plus.
Skills
Technical
-
Strong knowledge of IT infrastructure and operations (networks, servers, endpoints, and site-critical systems).
-
Experience supporting manufacturing or production environments (high availability, low tolerance for downtime).
-
Solid understanding of incidents, problems, and change management processes (ITIL-based).
-
Familiarity with monitoring tools, log analysis, and troubleshooting methodologies.
-
Basic to intermediate knowledge of automation and scripting (e.g., PowerShell, Python, or similar).
AI & Digital Operations (AgenticOps Readiness)
-
Understanding of AI‑enabled operations concepts (AI agents, automation, AgenticOps).
-
Ability to leverage AI tools (e.g., copilots / AI assistants) to improve troubleshooting, RCA, and productivity.
-
Strong analytical thinking for identifying repetitive processes suitable for automation.
-
Knowledge of data quality and knowledge management practices to support AI-driven operations.
-
Awareness of AI governance, security, and human‑in‑the‑loop principles.
Business & Analytical Skills
-
Ability to act as a Business Analyst partner, understanding manufacturing processes and business needs.
-
Strong skills in problem analysis, root cause identification, and solution definition.
-
Capability to translate business requirements into IT solutions or improvements.
-
Experience identifying process optimization and automation opportunities.
Soft Skills & Leadership Attributes
-
Strong customer service mindset with focus on end-user experience.
-
Excellent communication skills (technical and non-technical audiences, bilingual preferred).
-
Proactive and ownership-driven mindset in incident resolution and operational improvements.
-
Ability to work in cross-functional and global teams (MX, BR, HU, US).
-
Strong collaboration and stakeholder engagement capabilities.
Languages
-
Fluent English (oral and written)
Competencies
-
ITIL foundation, IT operations
-
ISO 27001 basic knowledge, experience is appreciated it
-
X86 hardware basic to intermediate. Virtualization (VMware/Hyper-V), and storage solutions
-
Cyber-security basic level. intermediate is a plus. Key areas: incident response, vulnerability management, endpoint protection
-
Printing services basic level. Label and laser printers.
-
Android devices basic level.
-
Some Cisco CCNA/CCNP/Switching, Microsoft Certified: Azure Solutions Architect, CompTIA Network+/Security+, ITIL – Basic to Intermediate level
-
Basic Knowledge with automation and scripting (PowerShell, Python, Bash) or other automation platforms is a plus
-
Good team player, ability to work in small team and a wider global team to meet customer requirements.
-
High motivation, customer focus, and ability to manage multiple priorities.
-
Must be very organized, customer focused
-
Ability to work under pressure and deliver results within tight deadlines
-
Analytic, persistent attitude to troubleshooting and propose ideas to extended team outside of primary work location.
-
Critical thinking, strategic mindset, and a proactive approach to problem-solving.
-
Quick learner
-
Make yourself AI native
