20 publicaciones de empleo destacadas de e technical en jalisco (¡Están contratando!)

Technical Support Team Lead
SupportZebra LLC —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Salesforce
- Mantenimiento
Postulación rápida
IT Process Engineer I
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Informática
- Servicio al cliente
- Licenciatura
11d
IT Operations Support Specialist - Senior
Cummins Inc. —Guadalajara, Jal.
- Oracle
- Administración de personal
- Informática
12d
AWS Cloud Solution Architect
amdocs —Guadalajara, Jal.
- Microsoft Excel
- Azure
- Informática
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Supplier Quality Engineer IV
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Programmer Analyst II
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Azure
- DevOps
- Desarrollo de software
12d
Trade Support Senior Analyst
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1h
Product Engineer IV
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- PMP
- ERP systems
2d
Project Quality Engineer
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Licenciatura
- Experiencia en manufactura
Product Engineering Technician
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- ERP systems
- Inglés
13h
Test Engineer IV - Liquid Cooling Server Racks
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Informática
- Licenciatura
- Plan de adquisición de acciones empresariales
- Seguro dental
SAP MM
Cognizant —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- ERP systems
4d
Business Systems Analyst III
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Doctorado
- Maestría
- Licenciatura
Ingeniero(a) de Pruebas FCT y FVT
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Experiencia en manufactura
M26212 Technical Coordinator - Jalisco
CIMMYT —Guadalajara, Jal.
- Tiempo completo
- Inglés
- Supervisión de personal
- Licenciatura
- Seguro de vida
Postulación rápida
Técnico de Analisis de Fallas Sr.
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Ensamblaje
- Experiencia en manufactura
DataOps Engineer
AstraZeneca —Zapopan, Jal.
- Microsoft Excel
- Azure
- Administración de personal
5d
CPU Design and Verification Student Worker
Intel —Guadalajara, Jal.
- Tiempo completo
- Informática
- Inglés
- Maestría
Application Administrator III
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Microsoft Powerpoint
- Administración de personal
- Servicio al cliente
13d
Fullstack PHP developer (Magento 2 + WordPress) - Remote. Latin America
Bluelight Consulting —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- DevOps
- Experiencia en bases de datos
- JavaScript
- Vacaciones adicionales o permisos con goce de sueldo

Quiero recibir la alerta de empleo más reciente para e technical en jalisco

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Technical Support Team Lead

SupportZebra LLC -
Guadalajara, Jal.

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Salesforce
Mantenimiento
Shopify
Maestría
Licenciatura
JavaScript
B2B
ServiceNow
HubSpot
SaaS
Liderazgo
Habilidades de comunicación
Python

Descripción completa del empleo

Support Team Lead

What You’ll Do

Team Leadership & Delivery

· Lead, coach, and mentor a team of Support Specialists to deliver world-class support across platforms such as Shopify, Amazon, Etsy, and other eCommerce channels

· Ensure consistent delivery of high-quality, real-time support via chat and ticketing systems

· Act as the primary escalation point for complex or high-impact customer issues

Performance & KPI Management

· Monitor and manage team performance across key metrics (CSAT, FRT, AHT, SLA adherence, backlog health)

· Conduct regular performance reviews, coaching sessions, and feedback loops to improve agent performance

· Drive accountability and ownership within the team

Data-Driven Insights & Improvement

· Analyze support data and customer insights to identify recurring issues and operational gaps

· Lead initiatives to improve processes, reduce ticket volume, and enhance customer experience

· Provide actionable recommendations to stakeholders based on data trends

Cross-Functional Collaboration

· Partner with Product Management and Engineering teams to escalate issues and provide quantitative feedback on customer pain points

· Contribute to shaping product improvements and reducing friction in the user journey

· Represent the Support team in cross-functional discussions

Process, Knowledge & Automation

· Oversee development and maintenance of knowledge base articles and internal documentation

· Drive process standardization, workflow improvements, and support automation initiatives

· Ensure the team follows best practices in support operations

Technical Leadership

· Guide team members in troubleshooting and understanding system behavior “under the hood”

· Encourage continuous learning in APIs, SaaS systems, and integrations

· Support technical skill development within the team

Culture & Engagement

· Foster a collaborative, high-performance, and customer-centric team culture

· Promote AfterShip’s values of operational excellence and customer delight

· Support team engagement, retention, and professional growth

Who We’re Looking For

Experience

· 4–6 years in Technical/Application Support within SaaS, e-commerce, or enterprise software environments

· At least 1–2 years of experience in a Team Lead or supervisory role

Education

· Preferred background in Computer Science or related fields (B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT)

Technical & Product Knowledge

· Strong understanding of enterprise B2B SaaS products and customer lifecycle

· Familiarity with APIs, webhooks, and API testing tools (Postman, Insomnia)

· Ability to read and understand code (Python, JavaScript) is a strong advantage

Tools & Systems

· Experience with helpdesk/ticketing platforms (Freshdesk, Zendesk, Salesforce, ServiceNow)

· Familiarity with CRM tools such as HubSpot is a plus

Support Excellence

· Strong knowledge of support KPIs and SLAs (CSAT, FRT, AHT, backlog management)

· Experience driving measurable customer outcomes and operational improvements

Core Competencies

· Strong leadership, coaching, and people management skills

· Excellent communication skills with ability to simplify technical concepts

· Analytical, proactive, and solution-oriented mindset

· Ability to thrive in a fast-paced, global SaaS environment

· Strong technical curiosity and passion for understanding systems and integrations

Job Type: Full-time

Work Location: Remote

Postulación rápida

Refina tu búsqueda

e technical empleos en jalisco

Technical Support Team Lead

IT Process Engineer I

IT Operations Support Specialist - Senior

AWS Cloud Solution Architect

Supplier Quality Engineer IV

Programmer Analyst II

Trade Support Senior Analyst

Product Engineer IV

Project Quality Engineer

Product Engineering Technician

Test Engineer IV - Liquid Cooling Server Racks

SAP MM

Business Systems Analyst III

Ingeniero(a) de Pruebas FCT y FVT

M26212 Technical Coordinator - Jalisco

Técnico de Analisis de Fallas Sr.

DataOps Engineer

CPU Design and Verification Student Worker

Application Administrator III

Fullstack PHP developer (Magento 2 + WordPress) - Remote. Latin America

Quiero recibir la alerta de empleo más reciente para e technical en jalisco

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