20 publicaciones de empleo destacadas de software en acolman, mex (¡Están contratando!)

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Technical Support Specialist

Bloomberg -
City, Hgo.

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Información del empleo

Beneficios

Permiso de maternidad y paternidad

Cualificaciones

TCP
Plurilingüe
Servicio al cliente
SAP
LAN
Inglés
Bloomberg
Hardware de computadora
WAN
Portugués
TCP/IP

Descripción completa del empleo

Our Bloomberg On-Site Support (BOS) teams work with urgency to provide 24/7 on-site technical solutions to Bloomberg’s internal and external customers in more than 75 countries. Our customers rely on our technology and the support that we provide to be able to do their jobs in a dynamic, highly-demanding, technology-focused environment. We are a team of highly skilled specialists who are able to assist with all Bloomberg hardware (PCs, biometric devices, routers), software and networking infrastructure. Along with incoming workflows in which we assist multiple groups from implementations to facilitating local office support needs. We are a one-stop shop of on-site support and do not leave until the job is done.

The Role:

You operate as a Technical Account Manager when you are on-site and make valuable contributions to our customers because of your expertise within Bloomberg working closely with other Bloomberg Technical Operations teams. You pride yourself in offering top-notch customer solution focused service by being able to understand and pre-empt needs as well as deliver personal, on-the-ground value and assistance spotting gaps and implementing changes.

You are the calm voice and cool head in a fast-paced environment but you understand urgency, work hard, have commercial acumen and are customer service driven. Our customers internally and externally count on you daily. Our team is tight but our culture is wide open, just like our spaces. We challenge and support each other.

We will trust you to:

Maintain an outstanding level of customer service focus whilst dealing with customers
Provide exemplary support to our customers, internal and external
Ensure all work is logged and updated using our proprietary ticketing system
Have the ability to work under pressure

You must have:

Proven excellence in customer service, interpersonal and customer-facing skills
Fluency in English and Spanish is essential for this role.
Strong listening and problem solving skills
Experience working with PC software/hardware, Networking devices, Windows OS
Exposure to networking technology (Networking hardware, TCP/IP, LAN and WAN)
Flexible coverage schedule to accommodate occasional evening, weekend work (time off in lieu)
Experience with Windows OS, Android/IOS, Desktop Support, SAP

We would love to see:

An understanding of analogue and digital circuits (E1, STM-1, Metro E)
Network experience to include TCP/IP, LAN's, WAN's, Routers
Although not required, Portuguese language will be considered a plus
Demonstrated experience with Helpdesk/Desktop Support/Technical Support within an enterprise environment

Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.

Accommodations

Bloomberg provides reasonable adjustment/accommodation to individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format or using specialized equipment. To request an adjustment/accommodation to apply for a job, please email [email protected] (Americas), [email protected] (Europe, the Middle East and Africa), or [email protected] (Asia-Pacific), based on the region you are submitting an application for. We may share your information with a third party provider of accommodations services who may use this information to reach out to you for the purposes of accommodating your application.

Equal Opportunity

Bloomberg is an equal opportunity employer and prohibits discrimination in employment. It is Bloomberg’s policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, self-identified or perceived sex, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy, childbirth or related medical conditions, or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (each, a “Protected Characteristic”). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics.

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