20 publicaciones de empleo destacadas de training computer science en ciudad de méxico, dif (¡Están contratando!)

Software Support Expert I
SpotOn —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Salesforce
- Inglés
Postulación rápida
2d
Solutions Architect (AWS & Azure)
Sovos Compliance —Ciudad de México, CDMX
- Azure
- Informática
- Licenciatura
Postulación rápida
5d
Software Engineer DET| SSR
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Java
- Maestría
Software Engineer (Backend, Python) - Content Understanding
Scribd, Inc. —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Informática
- CAD
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Manager, IT
Zillow.com —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Licenciatura
- Liderazgo
Research Engineer Intern (Multimodal LLM)
Tether Operations Limited —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Doctorado
- Informática
- Inglés
Solutions & Services Domain Specialist
Lenovo —Federal, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Experiencia en ventas
9d
Dynatrace Implementation Engineer
DXC Technology —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Informática
- Licenciatura
1d
Web Operations Senior Specialist
Aspen Technology —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Inglés
- Licenciatura
Support Engineer, Technical
QAD, Inc. —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Informática
- ERP systems
- Experiencia en bases de datos
Postulación rápida
5d
Cloud Consultant, Associate
Infor —Ciudad de México, CDMX
- Incluye fines de semana
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
LaTex Specialist (Fluent in Spanish- Latin America) - Freelance AI Trainer Project
Meridial —Ciudad de México, CDMX
- Home Office (Desde casa)
- Informática
- Maestría
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
4d
SQL Database Administrator - Senior Associate
PwC —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Informática
- DevOps
2d
Senior Data Engineer - AI & ML Enablement
Solventum —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Informática
- Inglés
Sr Programmer Analyst
Thermo Fisher Scientific —Ampliación Nápoles, CDMX
- Tiempo completo
- Informática
- Maestría
- Licenciatura
14d
Data Analyst
EXL Services —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Maestría
Sr Enterprise Data Steward
MVC Mexico City Marketing & Sales —Ampliación Granada, CDMX
- Oracle
- Informática
- Microsoft Office
3d
QA Engineer
LotusFlare —Ciudad de México, CDMX
- Administración de personal
- Inglés
- Desarrollo de software
AMS Functional Consultant – SAP MM / SAP FI / SAP SD
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Inglés
Senior Software Engineer
Helix —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Informática
- DevOps
- Vacaciones adicionales o permisos con goce de sueldo

Quiero recibir la alerta de empleo más reciente para training computer science en ciudad de méxico, dif

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Software Support Expert I

SpotOn -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo
Hace 2 días

Cualificaciones

Ventas SaaS
Informática
Plurilingüe
Salesforce
Inglés
Sistemas de información
Bachillerato
Gestión de venta al por menor

Descripción completa del empleo

About SpotOn

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users
Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

Position Objective

The Software Support Expert I provides friendly, knowledgeable, and efficient software support, acting as a trusted client advocate. This role ensures timely issue resolution, clear communication, and a seamless experience, helping clients get the most value from our products.

Responsibilities

Process Optimization

Follow Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and internal checklists to ensure consistent software support.
Identify and report software-related process gaps or recurring issues to support continuous improvement.
Review case outcomes to ensure accuracy, consistency, and adherence to documented workflows.

Software Support & Troubleshooting

Provide knowledgeable support on software features, workflows, and functionality.
Guide clients through step-by-step software processes to resolve usage questions.
Escalate software issues beyond standard workflows when necessary.

Client Advocacy & Communication

Act as a trusted client advocate, ensuring seamless case management and timely resolution of software-related inquiries.
Educate clients on software best practices, features, and self-service resources.
Communicate clearly with clients to simplify complex software concepts.

Operational Excellence & Collaboration

Manage multiple software-related cases while maintaining service quality and responsiveness.
Document client interactions accurately in CRM and support tools (e.g., Salesforce).
Collaborate with team members to share knowledge and improve software support processes.

Skills & Knowledge

Customer Focus: Demonstrated commitment to delivering an exceptional client experience.
Technical Proficiency: Working knowledge of software, hardware, and system integrations.
Communication: Clear and professional communicator with both technical and non-technical audiences.
Problem-Solving: Strong analytical and troubleshooting skills.
Adaptability: Thrives in dynamic, fast-paced environments with evolving technology.
Organization: Skilled in multitasking and maintaining thorough documentation.
Support: Experience providing customer or technical support, preferably in SaaS or POS environments, with proven success resolving issues and managing client relationships.

Previous Experience

1 year of professional experience in customer success or related roles.
Experience in fintech or SaaS environments preferred.

Education / Professional Training

A high school diploma or GED is required.
An Associate degree in Computer Science, Information Systems, Business Management, Communications, Hospitality, or a related field is preferred.
An equivalent combination of education and experience may be considered.

Languages & Level of Proficiency

Fluent in English and Spanish (written and verbal).
Additional languages are preferred but not required.

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at [email protected].

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

Work authorization in the U.S. is required. Visa sponsorship is not available for this role.

SpotOn is an E-Verify company.

Postulación rápida

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