20 publicaciones de empleo destacadas de de distrito en ecatepec, mex (¡Están contratando!)

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Service Coordinator - Finance & Billing Specialist

Lenovo -
Federal, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Microsoft Excel
Administración de personal
Inglés
Estimación y pronóstico
ServiceNow
Gestión de cuentas

Descripción completa del empleo

General Information

Req #

WD00098117

Career area:

Services

Country/Region:

Mexico

State:

Distrito Federal

City:

Mexico D.F.

Date:

Wednesday, May 6, 2026

Working time:

Full-time

Additional Locations:

Mexico

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

The SMO (Services Management Office) Service Coordinator will support the Service Delivery Manager deliver an efficient service to Lenovo Device as a Service (DaaS) / Managed Services customers. This specific Service Coordinator we are looking for specific skills in finance and billing to support large accounts in timely and accurate billing across the support countries/geos.

We are seeking candidates with strong skills in these disciplines:

Billing & Financial Coordination

Coordinate and support end-to-end billing processes, including validation of charges, contract alignment, and service entitlements.
Review and reconcile complex invoices, ensuring accuracy across multiple services, rate structures, and billing cycles.
Partner closely with Finance, Billing Operations, and Contracts teams to resolve discrepancies and implement corrections.
Assist with credits, rebills, and billing adjustments as needed, ensuring appropriate approvals and documentation.

And with additional/supporting skills in these following disciplines:

Order Management

Processing orders for new devices, and re-deploying existing devices
Support the device forecasting process
Order Management – Order to Install process
Oversee configuration of Desktop, Laptop and Tablet devices
Monitor and manage the inventory levels
Utilize Order Management tools

Account Management

Can translate contract terms into operational deliverables
Manage the service lifecycle of deployed devices
Creation of customer invoices
Well versed in Purchase Order administration

Service Management & Productivity Improvement

Experience in an Account Operations environment
Manage incidents and requests from clients
Facilitate a resolution to any technical escalations
Prepare documentation to track and report on SLA performance
Identify and support initiatives to improve client service delivery
Build solid working relationships with partners & suppliers

Client Experience

Interact with the clients
Facilitate an answer to any queries associated with their aligned contract(s)
Be on top of any issues within their customer environment
Demonstrate an obsession to maximize client satisfaction level

Basic Requirements

1-2 years project coordination experience, ideally in a services environment
Fluent in English
Experience with ticketing tools (preferably ServiceNow)
Skilled in Excel / Reporting

Preferred Requirements

Persistent, detail oriented, able to multitask
Must have a good attitude towards learning

We follow a friendly hybrid model with three days a week in the office—great for collaboration and connection!

Additional Locations:

Mexico

Mexico

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