20 publicaciones de empleo destacadas de delivery specialist en monterrey, nle (¡Están contratando!)

Quality & Training Specialist
Amalga Group —Balcones del Carmen, N. L.
- $28,000 a $30,000 por mes
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Salesforce
- Estacionamiento gratuito
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
1d
Implementation Specialist
MSCI —Monterrey, N. L.
- Tiempo completo
- Microsoft Excel
- Inglés
- SQL
- Permiso de maternidad y paternidad
8h
08 - Customer Program Management Specialist
Celestica —Monterrey, N. L.
- Administración de personal
- Experiencia en bases de datos
- Licenciatura
8d
Human Resources Analyst (temporal)
Carrier —Monterrey, N. L.
- Tiempo completo
- Trabajo híbrido
- Inglés
- Licenciatura
Business Analyst with Agile Delivery, Investment Technology Platform
DataArt —Monterrey, N. L.
- Administración de personal
- Salesforce
- Servicios financieros
9d
HRSS Lead
Corning —Obispado, N. L.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Government Affairs Manager
DiDi Global —Monterrey, N. L.
- Inglés
- Maestría
- Licenciatura
Sr. Analyst, Materials
Baxter —Monterrey, N. L.
- Inglés
- Microsoft Office
1d
Manufacturing Engineering Specialist
Vertiv —Monterrey, N. L.
- CAD
- Maestría
- Licenciatura
10d
Deskside IT Support Analyst
Terex Corporation —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Licenciatura
- Plan de adquisición de acciones empresariales
Sr Environmental Coordinator, Environmental Assurance Protection (EAP)
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Monterrey, N. L.
- Incluye fines de semana
- Administración de personal
- Inglés
- Microsoft Office
8d
Inventory Specialist
ABB —Juárez, N. L.
- Tiempo completo
- Administración de personal
- Experiencia en control de inventarios
- Análisis de datos
Campaign & Content Operations Specialist
ScaleUp —Monterrey, N. L.
- Tiempo completo
Postulación rápida
Purchasing Internship
ABB —Apodaca, N. L.
- Tiempo completo
Senior Lease and Internal Controls Specialist
Corning —Obispado, N. L.
- Microsoft Powerpoint
- Microsoft Excel
- ERP systems
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Category Manager
Terex Corporation —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Inglés
- Microsoft Office
- Plan de adquisición de acciones empresariales
DevOps Specialist
Accenture —Monterrey, N. L.
- Tiempo completo
- Azure
- DevOps
- Linux
International Operations Agent III
AIT Worldwide Logistics, Inc. —San Pedro Garza García, N. L.
- Tiempo completo
- Bachillerato
- Sin título de educación superior
- Uso de computadora
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Procurement Specialist
Carrier —Santa Catarina, N. L.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Servicio al cliente
- ERP systems
1d
HRSS Coordinator
Corning —Obispado, N. L.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo

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Quality & Training Specialist

Amalga Group -
Balcones del Carmen, N. L.

Postulación rápida

Información del empleo

Tiempo completo
$28,000 a $30,000 por mes
Hace 1 día

Beneficios

Estacionamiento gratuito
Estacionamiento para empleados
Vacaciones adicionales o permisos con goce de sueldo
Programa de referidos
Días por enfermedad
Estacionamiento de la empresa

Cualificaciones

Chat en vivo
SAP SuccessFactors
Microsoft Excel
Administración de personal
SAP CRM
Salesforce
Inglés
SQL
Garantía de calidad
ServiceNow
Liderazgo

Descripción completa del empleo

About the Role:

We are looking for a Hybrid Quality & Training Specialist to join Amalga’s Multi-Channel BPO Operations team. This is not a coordinator role; it is a builder role designed for a results-oriented leader who thrives in ambiguity and takes complete ownership of their outcomes.

You will be responsible for building our QA and Training functions from zero, designing and launching both the quality assurance and learning infrastructure for a 30–45 FTE blended BPO operation spanning BFSI, Tech, Legal, Back Office, and Sales campaigns.

Your core mission is to establish a closed-loop system where data-driven insights from Quality directly feed into what Training fixes. This is a highly autonomous, hands-on position where you will personally evaluate agent performance, deliver impactful coaching, and create structured learning materials from scratch with no pre-existing templates. You will bridge the gap between day-to-day operational execution and client confidence by presenting professional quality dashboards, running alignment calibrations, and measuring tangible impact.

This role is ideal for an analytical self-starter who connects data to action, partners effectively across teams without needing formal authority, and wants the high-visibility challenge of building a foundational company function from the ground up to drive measurable month-over-month quality improvements.

Responsibilities:

● Quality Assurance Infrastructure

Design objective and defensible QA scorecards and evaluation frameworks across multiple channels (voice, chat, email) based on unique business rules.
Personally conduct 8–12 agent evaluations per week, performing deep-dive root cause analysis to isolate gaps in knowledge, speed, process, or tools.
Lead internal and client-facing calibration sessions confidently to maintain a 90%+ inter-rater reliability standard and defend evaluations.
Generate comprehensive weekly QA reports and client dashboards to effectively communicate performance trends to leadership and stakeholders.

● Training Design & Delivery

Design, develop, and deliver comprehensive onboarding, nesting, and role-specific training curricula tailored to varied client campaigns.
Build an organized documentation library by creating Standard Operating Procedures (SOPs), clear job aids, and specialized training materials.
Execute targeted refresher training sessions and personalized 1-on-1 coaching that directly addresses the top gaps identified through QA data.
Measure and track training effectiveness objectively by evaluating pre/post intervention scores, nesting performance, and recovery rates.

● Continuous Improvement Loop

Analyze QA findings weekly to isolate the top 3 performance gaps and design targeted training interventions to address them by the end of each week.
Track all trained cohorts and verify execution by measuring a target 10%+ quality score lift post-intervention.
Conduct monthly trend reviews to isolate long-term training impact, identify successful performance recovery, and accurately forecast future operational improvements.

Requirements:

3–5+ years of progressive experience in BPO, contact center, or shared services operations.
2+ years of direct experience in Quality Assurance, including score evaluation, calibration, and structural framework design.
1–2+ years of hands-on experience in Training curriculum design or instructional delivery.
Proven multi-channel experience evaluating performance across voice, chat, and email platforms simultaneously.
Proficiency with specialized QA platforms (e.g., NICE QC, Zendesk, Calabrio, Aspect) and CRM or ticketing systems (e.g., Salesforce, ServiceNow).
Strong analytical capabilities with advanced comfort interpreting spreadsheets (Excel/Google Sheets), tracking performance data, and applying root cause logic.
Native or near-native English writing and verbal communication ability to craft human, professional content and present confidently to U.S. clients and leadership.

Preferred:

Experience managing QA and training loops across diverse industries like legal operations, financial services, tech, or specialized nearshore staffing.
Familiarity with Learning Management Systems (LMS) such as Cornerstone, SAP SuccessFactors, or Docebo.
Basic knowledge of data analytics tools and querying languages (e.g., SQL).

Sueldo: $28,000.00 - $30,000.00 al mes

Beneficios:

Días por enfermedad
Estacionamiento de la empresa
Estacionamiento gratuito
Programa de referidos
Vacaciones adicionales o permisos con goce de sueldo

Lugar de trabajo: Empleo presencial

Postulación rápida

Refina tu búsqueda

delivery specialist empleos en monterrey, nle

Quality & Training Specialist

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Business Analyst with Agile Delivery, Investment Technology Platform

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Deskside IT Support Analyst

Sr Environmental Coordinator, Environmental Assurance Protection (EAP)

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Campaign & Content Operations Specialist

Purchasing Internship

Senior Lease and Internal Controls Specialist

Category Manager

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International Operations Agent III

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Quiero recibir la alerta de empleo más reciente para delivery specialist en monterrey, nle

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