Requisition Number: 75203
The company built on breakthroughs.
Join us.
Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.
How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward.
At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.
Come break through with us.
Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.
Corning IT is seeking an exceptional professional with strong technical expertise, solution design skills, problem solving ability, and technical delivery focus.
The Contact Center Developer designs, builds, and supports contact center solutions that improve customer and agent experiences across voice and digital channels. This role partners with business and technical teams to translate requirements into scalable CCaaS and CRM-integrated solutions, enhance automation and routing capabilities, and ensure reliable platform performance, continuous improvement, and alignment with business objectives.
Contact Center Development
- Design (HLD/LLD), develop, and customize Contact Center applications
- Participate in various implementation projects across CCaaS as appropriate, including but not limited to requirements documentation, systems configuration & development, test documentation/execution, issue identification, and resolution
- Implement complex business logic and workflows to automate processes and enhance user experience.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Design and develop scalable and efficient Contact Center solutions that adhere to best practices, standards, and design patterns.
- Prepare and present code reviews, ensuring code quality and maintainability
- Integrate solutions with internal systems and third-party applications using REST/SOAP APIs, middleware tools, and custom integrations.
- Design and implement data migration strategies to ensure accurate and seamless transfer of data between systems.
- Bachelor’s degree in Computer Science, IT, Software Engineering, or related field
- 7+ years of experience working with CCaaS platforms (e.g., Genesys Cloud, Amazon Connect, NICE CXone)
- Strong programming and integration skills (Node.js, TypeScript, Python, REST APIs, OAuth)
- Experience with CRM integrations (Salesforce, ServiceNow) and CI/CD practices
- Solid understanding of contact center technologies (IVR, routing, omnichannel, analytics)
- Proven ability to manage multiple priorities in a fast-paced, cross-functional environment
- Strong communication skills with the ability to translate business needs into technical solutions
- Self-driven, adaptable, and collaborative team player
- Contact Center as a Service (CCaaS) or other appropriate certifications are a plus
- In-depth knowledge of commercial systems and experience managing IT solutions
- Experience with data analytics and reporting
- Exposure to change management practices, especially in large scale IT or CCaaS transformations
- Experience working with third party suppliers for solutions and/or services
- Ability to identify process improvement opportunities with CCaaS operations
- Understanding of regulatory requirements for CCaaS operations and data handling
Travel Requirement
A job that shapes a life.
Corning offers you the total package.
Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.
As part of our commitment to your financial well-being and in addition to full Mexico statutory benefits, we offer food coupons that ease daily costs, and a structured savings fund to support your long-term financial goals.
Salaried employees are eligible for comprehensive medical and dental coverage. Additionally, all employees are covered by company-sponsored life insurance, total permanent disability protection, paid time off, and have access to our Employee Assistance Program to support you and your family.
Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [email protected].
