20 publicaciones de empleo destacadas de helpdesk en mexico (¡Están contratando!)

AI Customer Support
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Python
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Auxiliar en Sistemas
Hotel Almar Resort —Puerto Vallarta, Jal.
- Tiempo completo
- Informática
- Mantenimiento
- Inglés
Postulación rápida
Remote SDET (QA Automation)
NTT Ltd —México, Méx.
- Tiempo completo
- Azure
- Administración de personal
- Java
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de vida
Gualapack Mexico - Corporate Information Systems Systems Engineer
GualaPack Spa —Puebla, Pue.
- Administración de personal
- Informática
- Inglés
Junior Analyst
Improvado —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- SQL
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Drive the Future Mexico - July cycle
JPMorganChase —Colonia Lomas de Chapultepec, CDMX
- Tiempo completo
- Inglés
- Liderazgo
11d
IT Help Desk Analyst
S8 —Eulogio Parra, Jal.
- $22,000 por mes
- Tiempo completo
- Microsoft Excel
- Microsoft Outlook
- Administración de personal
Postulación rápida
Lider de Logistica CEDIS Mariposa Papelerías
MARIPOSA PAPELERIAS —Tepic, Nay.
- $12,000 por mes
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Postulación rápida
4d
Gerente de Infraestructura (Redes y Sistemas)
Dresden Partners —Ciudad de México, CDMX
- Correo electrónico
- Azure
- Linux
- Vacaciones adicionales o permisos con goce de sueldo
Help Desk Analyst
Ria Money Transfer (Dandelion) —Querétaro, Qro.
- Tiempo completo
- Servicio al cliente
- Inglés
- Mecanografía
- Seguro de vida
Postulación rápida
Customer Service Representative
Cognizant —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Inglés
10d
AI Specialist
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Python
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Coordinador de Inventarios CEDIS Mariposa Papelerías
MARIPOSA PAPELERIAS —Tepic, Nay.
- $12,000 a $14,000 por mes
- Incluye fines de semana
- Microsoft Powerpoint
- Microsoft Excel
- Experiencia en control de inventarios
Postulación rápida
4d
Junior IT Systems Engineer
KAL ATM Software GmbH —City, Hgo.
- Correo electrónico
- Inglés
- SQL
Cloud DevOps Engineer
VASS Mexico —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Informática
- DevOps
- Descuento de gimnasio
General L1 support
NTT Ltd —Guadalajara, Jal.
- Incluye fines de semana
- Bilingüe
- Servicio al cliente
- Inglés
Senior Product Owner, Digital Platforms
Ingredion Incorporated —Guadalajara, Jal.
- Administración de personal
- Gestión de productos
- Programa de referidos
Postulación rápida
10d
Junior Accounts Payable/Receivable Specialist (New Grad Welcome)
Uber Freight —Monterrey, N. L.
- Bilingüe
- Microsoft Excel
- Inglés
Group Leader IT Systems
Magna International —Ramos Arizpe, Coah.
- Administración de personal
- Diagramas
- Mantenimiento
Postulación rápida
HR Shared Services Specialist
Insulet Corporation —Guadalajara, Jal.
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook

Quiero recibir la alerta de empleo más reciente para helpdesk en mexico

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AI Customer Support

Darwin AI -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo

Beneficios

Vacaciones adicionales o permisos con goce de sueldo

Cualificaciones

Slack
Inglés
Portugués
Atención al cliente
SaaS
Python

Descripción completa del empleo

We are looking for a highly motivated individual to join our AI Customer Support team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and AI.

As an AI Customer Support Specialist, you will play a critical role, acting as the first line of defense when clients encounter issues with their AI agents or need to integrate them with external systems. You’ll work directly with customers to resolve questions, troubleshoot technical problems, and collaborate with internal teams (CS, Onboarding, Product, and Engineering) to ensure issues are resolved promptly and thoroughly. Your work is key to maintaining strong client relationships and ensuring satisfaction with the Darwin AI experience.

In this role, you will:

Respond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction.
Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations
Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform
Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements.
Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions.
Identify recurring issues and contribute to internal documentation and FAQs.
Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience.
Audit AI conversations to detect bugs or opportunities for improvement.

Requirements

Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments.
Strong troubleshooting skills and ability to resolve issues efficiently.
Familiarity with AI behavior, JSON structures, and state machines (training provided).
Experience with AI configuration, WhatsApp, APIs, and third-party integrations.
Knowledge of process automation; experience with Zapier is a plus.
Programming knowledge, especially in Python, is a plus.
Ability to explain technical concepts clearly to both technical and non-technical audiences
Highly organized, with the ability to manage multiple support cases at once.
Strong written and verbal communication skills.
A customer-first mindset with a genuine desire to help clients succeed.
A team player with adaptability in fast-paced environments.
Passion for technology, AI, and continuous learning.

Benefits

Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
OpenAI or Gemini Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
Hybrid Work: We meet 2 days/week in our offices, the rest of the time you can work remotely from wherever you like!

Postulación rápida

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Coordinador de Inventarios CEDIS Mariposa Papelerías

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Junior Accounts Payable/Receivable Specialist (New Grad Welcome)

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Quiero recibir la alerta de empleo más reciente para helpdesk en mexico

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