20 publicaciones de empleo destacadas de helpdesk en mexico (¡Están contratando!)

Senior IT Manager
inBeat Agency —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Inglés
Automation Specialist
Coca-Cola —Tlaxcala, Tlax.
- Tiempo completo
- Administración de personal
- Mantenimiento
- SQL
6d
Soporte Técnico / Support / ITSM - Publicación vencida
Spark Technologies —Mexicali, B.C.
Ingeniero en Sistemas
TOYOTA POLANCO —Granada, CDMX
- $7,393.69 a $20,390.80 por mes
- Aplicaciones en linea
- CRM software
- Ingeniería
- ERP systems
Postulación rápida
Becario soporte técnico infraestructura
RealNet S.A de C.V. —Roma Norte, CDMX
- Desde $4,000 por mes
- Tiempo completo
- Mantenimiento
- Linux
Postulación rápida
11d
IT Network Operations Lead - 041
l'Oréal —México, Méx.
- Incluye fines de semana
- Azure
- Gestión de venta al por menor
Postulación rápida
IT & Applications Support Engineer
Copeland —Ramos Arizpe, Coah.
- Tiempo completo
- Informática
- Inglés
- Experiencia en bases de datos
IT Service Desk Agent
Arcadion —Colonia Polanco, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Outlook
- Mantenimiento
- Inglés
Postulación rápida
IT Network Architect Lead - 043
l'Oréal —México, Méx.
- Incluye fines de semana
- Azure
- Gestión de venta al por menor
Postulación rápida
AI Customer Support
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Python
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Drive the Future Mexico - July cycle
JPMorganChase —Colonia Lomas de Chapultepec, CDMX
- Tiempo completo
- Inglés
- Liderazgo
10d
Gualapack Mexico - Corporate Information Systems Systems Engineer
GualaPack Spa —Puebla, Pue.
- Administración de personal
- Informática
- Inglés
Auxiliar en Sistemas
Hotel Almar Resort —Puerto Vallarta, Jal.
- Tiempo completo
- Informática
- Mantenimiento
- Inglés
Postulación rápida
Junior Analyst
Improvado —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- SQL
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
IT Help Desk Analyst
S8 —Eulogio Parra, Jal.
- $22,000 por mes
- Tiempo completo
- Microsoft Excel
- Microsoft Outlook
- Administración de personal
Postulación rápida
Gerente de Infraestructura (Redes y Sistemas)
Dresden Partners —Ciudad de México, CDMX
- Correo electrónico
- Azure
- Linux
- Vacaciones adicionales o permisos con goce de sueldo
Lider de Logistica CEDIS Mariposa Papelerías
MARIPOSA PAPELERIAS —Tepic, Nay.
- $12,000 por mes
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Postulación rápida
2d
Help Desk Analyst
Ria Money Transfer (Dandelion) —Querétaro, Qro.
- Tiempo completo
- Servicio al cliente
- Inglés
- Mecanografía
- Seguro de vida
Postulación rápida
Senior Product Owner, Digital Platforms
Ingredion Incorporated —Guadalajara, Jal.
- Administración de personal
- Gestión de productos
- Programa de referidos
Postulación rápida
8d
Customer Service Representative
Cognizant —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Inglés
8d

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Senior IT Manager

inBeat Agency
Ciudad de México, CDMX

Postúlate ahora

Información del empleo

Tiempo completo

Cualificaciones

Azure
Inglés
Adobe Creative Suite
Respuesta a incidentes
Seguridad
SaaS
Gestión de identidades y accesos

Descripción completa del empleo

About us

Fieldtrip is a group of creative growth agencies, led by inBeat, that connects enterprise brands with the creators and communities who move their audiences. We run performance-driven paid media and micro-influencer campaigns for more than 250 brands — powered by a distributed team of roughly 200 people across 15+ countries, and a stack of tools that has scaled faster than the function that supports it.

We are a remote-first, contractor-heavy, data-led agency group. We move quickly, we ship real work for real clients, and we care about the infrastructure behind the work as much as the work itself.

The role

This is the first dedicated IT leadership role across the portfolio. You are not inheriting a function. You are building one.

You will own IT end-to-end for ~200 people across 5+ agencies: the tools, the identity layer, the vendor stack, the BYOD posture, and the baseline cybersecurity and compliance that unblocks enterprise client deals. Daily support volume is low, around two access requests a day. This is not a helpdesk job. It is a builder's job with a clear growth track toward leadership.

You will partner with the COO, the founders, and the operations team to design an IT function that scales with future acquisitions and gets Fieldtrip ready for SOC 2 Type II and GDPR-grade governance without bloating the team or the budget.

What you'll do

Own the IT function end-to-end. Systems, identity, access, onboarding, offboarding, tooling, and vendor relationships across every portfolio company.
Design for BYOD and distributed teams. Build a security posture that works for personal devices, contractor workflows, and cross-border data realities.
Rationalise the stack. Kill shadow IT, consolidate overlapping SaaS tools, and deliver visible monthly savings on platforms like Figma, Notion, Airtable, Adobe Suite and their cousins.
Stand up baseline security. MFA, SSO, endpoint protection, incident response, and a living risk register aligned to NIST CSF or ISO 27001.
Get us client-ready. Microsoft 365 setup that just works, enterprise security questionnaires answered without scrambling, and a trajectory toward SOC 2 Type II and GDPR-grade data handling.
Lead, write, document. Turn tribal knowledge into runbooks. Explain IT risk and tradeoffs in plain English. Build the function so it doesn't depend on you.

What we're looking for

Must-haves

5+ years of hands-on IT ownership at a remote-first Startup or Scale-up, ideally a marketing or creative agency, or a tech startup.
Experience building an IT function from scratch, or meaningfully restructuring one.
Deep, practical BYOD experience securing a distributed, contractor-heavy workforce.
Strong identity and access management foundation (Azure AD + Google Workspace).
A builder mindset. You ship systems that run without you.
Applied experience with NIST CSF, ISO 27001, or SOC 2 type II + working knowledge of GDPR / CCPA.
Excellent written communication. Documentation is a first-class deliverable here.

Nice-to-haves

Familiarity with POPIA (South Africa) and or PIPEDA (Canada).
CISSP, CISM, CompTIA Security+, or equivalent certification (not required).
Experience handling enterprise security questionnaires and client procurement alignment.
Prior portfolio / multi-entity IT experience.
Awareness of CASL as it relates to influencer and campaign outreach.

Not a great fit if

Your experience is tied to a helpdesk ticket queue.
You come from a 10,000+ person corporate IT department and haven't worked in a high-paced startup environment
You want to advise and move on. This is an ownership role for someone looking for a long-term career growth track.

Why join us

You build the function. No legacy system to maintain. No politics to dismantle. A clean sheet and real leadership scope.
Real leverage. Every system you design touches ~200 people across 15+ countries from day one.
Clear path to grow. Room to build the team beneath you as the portfolio scales and acquires.
Remote by design. Work from anywhere with EST / CAT overlap. Contractor-friendly setup.
A leadership team that wants an IT function. The mandate, the budget, and the backing are in place — that's why we're hiring.

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helpdesk empleos en mexico

Senior IT Manager

Automation Specialist

Soporte Técnico / Support / ITSM - Publicación vencida

Ingeniero en Sistemas

Becario soporte técnico infraestructura

IT Network Operations Lead - 041

IT & Applications Support Engineer

IT Service Desk Agent

IT Network Architect Lead - 043

AI Customer Support

Drive the Future Mexico - July cycle

Gualapack Mexico - Corporate Information Systems Systems Engineer

Auxiliar en Sistemas

Junior Analyst

IT Help Desk Analyst

Gerente de Infraestructura (Redes y Sistemas)

Lider de Logistica CEDIS Mariposa Papelerías

Help Desk Analyst

Senior Product Owner, Digital Platforms

Customer Service Representative

Quiero recibir la alerta de empleo más reciente para helpdesk en mexico

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