20 publicaciones de empleo destacadas de customer support representative en monterrey, nle (¡Están contratando!)

Logistics Specialist
PROTRANS INTERNATIONAL LLC —Monterrey, N. L.
- Tiempo completo
- Bilingüe
- Administración de personal
- Servicio al cliente
Postulación rápida
13d
Logistics Coordinator - MEX
WWEX Group —Monterrey, N. L.
- Microsoft Office
- Bachillerato
- Mecanografía
Postulación rápida
5d
Business Development Representative
Bizbe Inc —Monterrey, N. L.
- $480,000 a $600,000 por año
- Tiempo completo
- Experiencia en ventas
- Mercadotecnia
- Apertura de nuevos negocios
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Frick Customer Service Supervisor
Johnson Controls —San Pedro Garza García, N. L.
- Tiempo completo
- Experiencia en ventas
- Servicio al cliente
- Salesforce
3d
Renewal Sales Representative
Epicor —Monterrey, N. L.
- Tiempo completo
- Microsoft Excel
- Microsoft Outlook
- Administración de personal
Project Coordinator
Hammond Power Solutions —Guadalupe, N. L.
- Administración de personal
- Administración del tiempo
Postulación rápida
Sr Customer Service Representative Agua Fria
Johnson Controls —Apodaca, N. L.
- Tiempo completo
- Microsoft Excel
- Servicio al cliente
- Análisis de datos
9d
Quality Customer Service Engineer
Versigent —Guadalupe, N. L.
- Administración de personal
- Servicio al cliente
- Inglés
Collections Supervisor
SWBC —Monterrey, N. L.
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Bachillerato
REFERRALS 2023 - MEXICO
Sutherland —Monterrey, N. L.
- Servicio al cliente
- Inglés
- Microsoft Office
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Insurance Representative (Temporary)
GM Financial —Monterrey, N. L.
- Tiempo completo
- Microsoft Excel
- Experiencia en ventas
- Mercadotecnia
Bilingual Policy Service Representative
Afni, Inc. —Monterrey, N. L.
- Tiempo completo
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
Program Manager
OPmobility —Monterrey, N. L.
- Bilingüe
- Licenciatura
- Capacitación
Account Executive
Infobip Ltd —Monterrey, N. L.
- Tiempo completo
- Experiencia en ventas
- Licenciatura
- Capacitación
5d
CSR Frick Parts
Johnson Controls —San Pedro Garza García, N. L.
- Incluye fines de semana
- Servicio al cliente
- Inglés
- Microsoft Office
12d
Sr Quantitative Representative - Pricing
GM Financial —Monterrey, N. L.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
EDI Specialist
Vortex Freight —Monterrey, N. L.
- Tiempo completo
- Microsoft Excel
- Inglés
- Actividades administrativas
Postulación rápida
IND CSSC Customer Service Representative, IEM & Distribution
Grundfos —Apodaca, N. L.
- Servicio al cliente
- Inglés
- Microsoft Office
10d
Inside Sales - Mexico - English Speaker
889 Global Solutions —Monterrey Centro, N. L.
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Inglés
Postulación rápida
Senior Industrial Sales Representative
Eaton —San Pedro Garza García, N. L.
- Experiencia en ventas
- Licenciatura
- Disponible para viajar

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Logistics Specialist

PROTRANS INTERNATIONAL LLC -
Monterrey, N. L.

Postulación rápida

Información del empleo

Tiempo completo
Hace 13 días

Cualificaciones

Bilingüe
Administración de personal
Plurilingüe
Servicio al cliente
Cadena de suministro
Experiencia en logística
Mantenimiento
Inglés
Microsoft Office
Licenciatura
Uso de computadora
Negocios
Cadena de suministro
Administración del tiempo

Descripción completa del empleo

SHIFT:

Sunday to Wednesday 3:00PM - 3:00AM,

SUMMARY

The Logistics Specialist (LS) manages transactional activities related to accounts and collaborates closely with transportation providers (Carriers) and internal support teams to identify opportunities for process improvement. The LS serves as the primary point of contact for daily transactional operations and assumes customer service responsibilities outside of regular business hours. The LS will contribute significantly to achieving ProTrans objectives by supporting the identification, analysis, and development of supply chain solutions aimed at enhancing the customer experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Communicate with carriers to confirm pickups and deliveries, address exceptions, and perform check calls within ProTrans’ TMS system.
Coordinate with the Border Crossing team to ensure smooth border crossings and inform customers of any deviations related to customs procedures.
Arrange expedited shipments as required by customers and maintain effective communication with ProTrans’ Expedite team.
Assist customer facilities in resolving daily operational issues promptly.
Escalate service level issues to the Operations Manager as necessary.
Keep customers informed of any performance exceptions, delays, or service disruptions.
Ensure timely distribution of reports (daily, weekly, monthly) as appropriate.
Collaborate with the Accounts Receivable team to ensure billing processes are completed in a timely manner.
Follow up on tasks transferred from Logistics Coordinators and document all follow-up activities.

Additional:
Ensure unplanned customer requests are managed effectively and promptly.

SUPERVISORY RESPONSIBILITIES

This role may serve as a team lead for an assigned work group.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and ability required.

Critical Thinking / Problem Solving. Utilize problem solving skills and excellent customer service to resolve complex and intricate problems within supply chain and logistics plans.
Serve as an integral point-of-contact stationed between both ProTrans and Customer.
Interact with varying levels of management and operations within a matrixed organization.
Remain compliant with Customs and C-TPAT regulations and procedures.
Ability to adapt and react to frequently changing circumstances within logistics.
Strong ability in time management and the maintenance of several occurring tasks and projects.

EDUCATION and/or EXPERIENCE

+1 year of industry experience within logistics and supply chain and/or bachelor’s degree in Logistics, Transportation or business-related field.
Automotive logistics experience preferred, but not required.
Willing to travel both nationally and internationally to customer locations within the ProTrans International network.
Experience using web-based business intelligence tools and Microsoft Office.

LANGUAGE SKILLS

This role requires solid verbal and written communication skills in English (bi-lingual abilities in Spanish is preferred)
Ability to read and interpret document such as safety rules, operating and maintenance instructions, and procedure manuals in English and Spanish.
Ability to write routine reports and correspondence.
Ability to speak effectively in English and Spanish before a group of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to apply concepts such as fractions, percentages, ratios, trends, statistical techniques and proportions to practical situations.

REASONING ABILITY

Ability to solve practical problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions in mathematical or diagram form and deal with several abstract and concrete variables.

COMPUTER SKILLS

Excellent computer skills including all Microsoft Office programs.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. Employees must be able to hear in order to perform their essential job functions.

Postulación rápida

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