20 publicaciones de empleo destacadas de helpdesk en mexico (¡Están contratando!)

AI Specialist
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Python
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Auxiliar en Sistemas
Hotel Almar Resort —Puerto Vallarta, Jal.
- Tiempo completo
- Informática
- Mantenimiento
- Inglés
Postulación rápida
IT Help Desk Analyst
S8 —Eulogio Parra, Jal.
- $22,000 por mes
- Tiempo completo
- Microsoft Excel
- Microsoft Outlook
- Administración de personal
Postulación rápida
Ejecutivo para contact center
VENTEKS —Camino Real, Jal.
- $14,686 por mes
- Tiempo completo
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Oportunidades de crecimiento
Postulación rápida
6d
IT Support Specialist
FeverUp —City, Hgo.
- Tiempo completo
- Inglés
- Linux
Head of IT Support Services
University College Birmingham —City, Hgo.
- Tiempo completo
- Descuento de gimnasio
8d
Agente de soporte técnico
INBTEL COMUNICACIONES —Madero, Tamps.
- $9,330 por mes
- Ingeniería
- Licenciatura
- Linux
Postulación rápida
14d
Ingeniero en Sistemas
TOYOTA POLANCO —Granada, CDMX
- $7,393.69 a $20,390.80 por mes
- Aplicaciones en linea
- CRM software
- Ingeniería
- ERP systems
Postulación rápida
IT Independent Contractor (Monterrey)
Cover Desk —Monterrey, N. L.
- $100 a $255 por hora
- Tiempo completo
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
IT Automation & Support Specialist
FeverUp —City, Hgo.
- Tiempo completo
- Inglés
- Linux
Analista de Soporte Técnico e Infraestructura
TRANSPORTES ARLEQUIN —Ejido el Bayito, Tamps.
- $15,500 a $18,000 por mes
- Tiempo completo
- Informática
- Ingeniería
- Mantenimiento
Postulación rápida
14d
Soporte Técnico / Support / ITSM - Publicación vencida
Spark Technologies —Mexicali, B.C.
Purchasing Support Analyst
Linde —Monterrey, N. L.
- Microsoft Excel
- Servicio al cliente
- Inglés
- Seguro dental
- Descuento de empleados
13h
Especialista en Cuentas por Pagar y Cobrar — Nivel Inicial
Uber Freight —Nuevo Laredo, Tamps.
- Bilingüe
- Microsoft Excel
- Inglés
Technical Support Team Lead
SupportZebra LLC —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Salesforce
- Mantenimiento
Postulación rápida
General L1 support
NTT Ltd —Guadalajara, Jal.
- Incluye fines de semana
- Bilingüe
- Servicio al cliente
- Inglés
Junior Accounts Payable/Receivable Specialist (New Grad Welcome)
Uber Freight —Monterrey, N. L.
- Bilingüe
- Microsoft Excel
- Inglés
IT Support Specialist
EarnIn —Ciudad de México, CDMX
- Administración de personal
- Inglés
- Desarrollo de software
Postulación rápida
7d
UNIX & SQL Production Support EngineerSoftware Development Specialist
NTT Ltd —Guadalajara, Jal.
- Azure
- Administración de personal
- Java
IT Support Technician (CDMX)
TransPerfect —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postulación rápida

Quiero recibir la alerta de empleo más reciente para helpdesk en mexico

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AI Specialist

Darwin AI -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo

Beneficios

Vacaciones adicionales o permisos con goce de sueldo

Cualificaciones

Slack
Inglés
Portugués
Atención al cliente
SaaS
Python

Descripción completa del empleo

We are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and AI.

As an AI Special Forces Specialist, you will play a critical role, acting as the first line of defense when clients encounter issues with their AI agents or need to integrate them with external systems. You’ll work directly with customers to resolve questions, troubleshoot technical problems, and collaborate with internal teams (CS, Onboarding, Product, and Engineering) to ensure issues are resolved promptly and thoroughly. Your work is key to maintaining strong client relationships and ensuring satisfaction with the Darwin AI experience.

In this role, you will:

Respond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction.
Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations
Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform
Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements.
Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions.
Identify recurring issues and contribute to internal documentation and FAQs.
Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience.
Audit AI conversations to detect bugs or opportunities for improvement.

Requirements

Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments.
Strong troubleshooting skills and ability to resolve issues efficiently.
Familiarity with AI behavior, JSON structures, and state machines (training provided).
Experience with AI configuration, WhatsApp, APIs, and third-party integrations.
Knowledge of process automation; experience with Zapier is a plus.
Programming knowledge, especially in Python, is a plus.
Ability to explain technical concepts clearly to both technical and non-technical audiences
Highly organized, with the ability to manage multiple support cases at once.
Strong written and verbal communication skills.
A customer-first mindset with a genuine desire to help clients succeed.
A team player with adaptability in fast-paced environments.
Passion for technology, AI, and continuous learning.

Benefits

Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
OpenAI or Gemini Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
Hybrid Work: We meet 2 days/week in our offices, the rest of the time you can work remotely from wherever you like!

Postulación rápida

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Quiero recibir la alerta de empleo más reciente para helpdesk en mexico

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