20 publicaciones de empleo destacadas de quality analyst en monterrey, nle (¡Están contratando!)

ITSM Process Analyst
CXCENTRODECONTACTO —Monterrey, N. L.
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Licenciatura
- Sin título de educación superior
Postulación rápida
Data Analyst Product Delivery
Johnson Controls —San Pedro Garza García, N. L.
- Tiempo completo
- Administración de personal
- Informática
- Análisis de datos
- Seguro dental
7d
Senior Analyst, Color, Material, Finish and Trend Designer
Whirlpool —Apodaca, N. L.
- Administración de personal
- Licenciatura
- Experiencia en manufactura
9d
Dealer Care Analyst (TEMP)
GM Financial —Monterrey, N. L.
- Tiempo completo
- Servicio al cliente
- Inglés
- Licenciatura
Analyst
Fitch Ratings —Monterrey, N. L.
- Microsoft Excel
- Administración de personal
- SQL
9d
GSC SAM Sr. Business Analyst
Schneider Electric —Monterrey, N. L.
- Tiempo completo
- Microsoft Excel
- Inglés
Procurement Analyst
Johnson Controls —San Pedro Garza García, N. L.
- Tiempo completo
- Microsoft Excel
- Inglés
- Experiencia en bases de datos
11d
Application QA Analyst
Caterpillar —Santa Catarina, N. L.
- Incluye fines de semana
- Azure
- Oracle
- Administración de personal
Operations Finance Analyst
Carrier —Santa Catarina, N. L.
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- Inglés
- Licenciatura
CREDIT ANALYST II-Monterrey
John Deere —Monterrey, N. L.
- Inglés
- Licenciatura
20h
Senior Analyst - Payroll & Continuous Improvement – Mexico (SAP)
Schneider Electric —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Inglés
- Mejora continua
11d
Operations Manager, Amazon Logistics
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Monterrey, N. L.
- Incluye fines de semana
- Microsoft Excel
- Administración de personal
- Inglés
11d
Sourcing Analyst
nVent —Monterrey, N. L.
- Tiempo completo
- Microsoft Excel
- ERP systems
- Inglés
1d
Analyst, Engineering
Whirlpool —Apodaca, N. L.
- Administración de personal
- CAD
- Inglés
IT Service Analyst Jr. M365
Corning —Obispado, N. L.
- Microsoft Outlook
- Administración de personal
- Informática
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
IT Service Analyst M365
Corning —Obispado, N. L.
- Microsoft Access
- Microsoft Outlook
- Administración de personal
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
IT Intern
Corning —Obispado, N. L.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Accounts Payable Associate
nVent —Monterrey, N. L.
- Tiempo completo
- Microsoft Powerpoint
- Bilingüe
- Microsoft Word
Data Analyst
DataArt —Monterrey, N. L.
- Oracle
- Análisis de datos
- SQL
Pricing Specialist
Hempel —Monterrey, N. L.
- Tiempo completo
- Licenciatura
- Negocios
- Seguro de vida
9d

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ITSM Process Analyst

CXCENTRODECONTACTO
Monterrey, N. L.

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

ITIL Foundation
Administración de personal
Gestión de servicios de TI
Sistemas de información
Respuesta a incidentes
Licenciatura
ServiceNow
Habilidades de comunicación
Tecnologías de la información

Descripción completa del empleo

ITSM Process Analyst

Remote (Mexico)

Full-time

At One Call, we’re scaling fast and strengthening our IT Service Management capabilities. We’re looking for an ITSM Process Analyst who thrives in complex operational environments and enjoys orchestrating ITSM workflows that protect service stability and reduce operational risk.

This is a hands-on, execution-focused role working closely with ITSM process owners across Incident, Change, Problem, Release, Knowledge, and Configuration (SACM).

What You’ll Do

As an ITSM Process Analyst, you will act as a trusted operational extension of ITSM process owners, ensuring consistent, disciplined execution across practices:

Execute and facilitate the end-to-end incident lifecycle, including major incident coordination.
Lead or support major incident bridges, ensuring clear communication, documentation, and escalation.
Support Change Enablement and Release orchestration, including CAB/ECAB facilitation and governance adherence.
Coordinate release readiness, cutover activities, and real-time execution support.
Support Problem Management, post-incident reviews (PIR/RCA), and action tracking.
Draft and maintain operational knowledge articles, runbooks, and checklists.
Maintain CMDB / SACM data quality, relationships, and audit readiness.
Ensure ITSM records are complete, linked, and audit-ready.
Identify execution gaps, risks, and improvement opportunities across ITSM workflows.
Use ITSM platforms such as ServiceNow (or equivalent) to manage workflows, documentation, and reporting.

Occasional off-hours support may be required for major incidents, releases, or emergency changes.

What We’re Looking For

Bachelor’s degree in Information Technology, Information Systems, or equivalent experience.
3+ years of experience in IT Service Management, IT Operations, Service Desk, NOC, or similar roles.
Hands-on experience supporting multiple ITSM practices (Incident, Change, Problem, Release, Knowledge, Configuration/SACM).
Proven experience participating in:
Major incident response
Change / release coordination
Post-incident reviews
Solid working knowledge of ITIL-aligned processes.
Experience using ITSM platforms (ServiceNow or equivalent).
ITIL Foundation certification preferred (or willingness to obtain).
Strong facilitation, organization, and prioritization skills.
Excellent written and verbal communication skills.
Ability to work effectively in fast-paced, multi-team environments.

Why Work at One Call?

Real Impact – Your work directly protects service stability and operational health.

Global Exposure – Collaborate with cross-functional teams in complex production environments.

Growth-Oriented – Broad role exposure across ITSM practices as the organization scales.

Collaborative Culture – Strong partnership with IT, operations, and leadership teams.

Remote-Friendly – Work-from-home with flexibility, plus occasional in-person collaboration.

Values-Driven – We live our values: Think Big, Go Fast, Deliver Awe, Win Together, Care Deeply.

Next Career Step

This role has a clear growth path within the ITSM job family, including advancement to Senior ITSM Process Analyst as the organization matures.

If you enjoy operational excellence, governance, and making complex IT environments run smoothly we’d love to hear from you.

Postulación rápida

Refina tu búsqueda

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Operations Finance Analyst

CREDIT ANALYST II-Monterrey

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Operations Manager, Amazon Logistics

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Analyst, Engineering

IT Service Analyst Jr. M365

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Accounts Payable Associate

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Quiero recibir la alerta de empleo más reciente para quality analyst en monterrey, nle

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