20 publicaciones de empleo destacadas de it support specialist en monterrey, nle (¡Están contratando!)

ITSM Process Analyst Senior
CXCENTRODECONTACTO —Monterrey, N. L.
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Licenciatura
- Sin título de educación superior
Postulación rápida
Business Finance Specialist
Schneider Electric —Monterrey, N. L.
- Tiempo completo
- Microsoft Excel
- Inglés
- Reclutamiento
Industrial Engineer & Continuous improvement- Faucets
Kohler —Juárez, N. L.
- Bilingüe
- AutoCAD
- Inglés
6d
Industrial Engineer & Continuous improvement- Sanimex
Kohler —Juárez, N. L.
- Bilingüe
- Inglés
- Licenciatura
6d
Facilities Specialist
WeWork —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Mantenimiento
- Inglés
9d
Digital Customer Experience Specialist (Temporary)
Barry Callebaut —San Pedro Garza García, N. L.
- Administración de personal
- Salesforce
08 - Customer Program Management Specialist
Celestica —Monterrey, N. L.
- Administración de personal
- Experiencia en bases de datos
- Licenciatura
6d
Compliance Specialist
Terex Corporation —Monterrey, N. L.
- Tiempo completo
- Oracle
- Administración de personal
- ERP systems
- Plan de adquisición de acciones empresariales
Sr Specialist COE Talent Development
MAHLE GmbH —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
Product Support Tech
Terex Corporation —Monterrey, N. L.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Plan de adquisición de acciones empresariales
- Seguro dental
Software Engineer II
Terex Corporation —Monterrey, N. L.
- Tiempo completo
- Maestría
- C++
- Licenciatura
- Plan de adquisición de acciones empresariales
Specialist, NA Innovation & Sourcing
Mondelēz International —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Microsoft Office
- Licenciatura
Camp.us — IT Hero
Our Creative Ecosystem —Monterrey, N. L.
- Tiempo completo
Postulación rápida
Lean Specialist
Wabtec —Apodaca, N. L.
- Tiempo completo
- Administración de personal
- Microsoft Office
- Licenciatura
Postulación rápida
Project Engineer SR (Industrial Engineer)
Kohler —Juárez, N. L.
- Bilingüe
- Inglés
- Licenciatura
Procurement Specialist
Baxter —Monterrey, N. L.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Sales Operation Specialist
AMETEK, Inc. —Apodaca, N. L.
- CRM software
- Actividades administrativas
2d
Training & Qualification Specialist
EthosEnergy Group —Monterrey, N. L.
- Administración de personal
- Inglés
- Mejora continua
Design Engineer
Terex Corporation —Monterrey, N. L.
- Tiempo completo
- Inglés
- Plan de adquisición de acciones empresariales
eCommerce Business Analyst
Terex Corporation —Monterrey, N. L.
- Tiempo completo
- Oracle
- Administración de personal
- PMP
- Plan de adquisición de acciones empresariales

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ITSM Process Analyst Senior

CXCENTRODECONTACTO
Monterrey, N. L.

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

ITIL Foundation
Administración de personal
Gestión de incidentes
Gestión de servicios de TI
Sistemas de información
Licenciatura
Usabilidad
ServiceNow
Tecnologías de la información

Descripción completa del empleo

ITSM Process Analyst Senior

Remote (Mexico)

Full-time

At One Call, we operate in complex, high‑availability environments where operational discipline matters. We are looking for a Senior ITSM Process Analyst to provide hands-on operational leadership across our ITSM practices and help protect service stability as the organization continues to scale.

This role is ideal for a seasoned ITSM professional who thrives in ambiguity, makes sound risk-based decisions, and drives consistency across Incident, Change, Problem, Release, Knowledge, and Configuration (SACM) workflows.

What You’ll Do

As a Senior ITSM Process Analyst, you will act as a primary operational extension of ITSM process owners, leading execution during high-impact events:

Lead and ensure consistent execution of Incident and Major Incident Management, serving as Incident Commander when designated.
Make time-sensitive, risk-based decisions under delegated authority during critical service events.
Orchestrate Change Enablement and Release execution, ensuring governance adherence and operational readiness.
Chair and facilitate CAB / ECAB sessions and manage follow-through on decisions.
Resolve cross-team conflicts and execution deadlocks during complex incidents or releases.
Drive Post-Incident Reviews (PIR/RCA) with clear ownership and corrective action closure.
Ensure high-quality knowledge artifacts (runbooks, playbooks, articles) produced from operational events.
Maintain CMDB / SACM data quality, supporting audit readiness and operational usability.
Own ITSM data quality, reporting, and continuous improvement initiatives.
Mentor and coach ITSM Analysts, raising execution maturity and consistency across teams.
Use ServiceNow or equivalent ITSM platforms to manage workflows, evidence, and reporting.

Off-hours or irregular support may be required for major incidents, releases, or emergency changes.

What We’re Looking For

Bachelor’s degree in IT, Information Systems, or equivalent experience.
5+ years of experience in IT Service Management, IT Operations, or enterprise production environments.
Demonstrated leadership in:
Major Incident command
CAB / ECAB governance
Release orchestration
PIR / RCA facilitation
Broad, hands-on experience across multiple ITSM practices (not a single-process specialist).
Proven ability to operate under delegated decision authority.
Strong working knowledge of ITIL-aligned processes.
Experience with ServiceNow or equivalent ITSM tools.
ITIL Foundation preferred (advanced certifications a plus).
Exceptional communication, facilitation, and conflict-resolution skills.

Why Work at One Call?

High Impact Role – You directly influence service stability and operational risk at scale.

Complex, Real-World ITSM – This is execution, not theory.

Leadership Without People Management – Lead by influence, expertise, and judgment.

Strong ITSM Culture – Governance, discipline, and trust matter here.

Remote-Friendly – Work from home while supporting enterprise environments.

Values-Driven Company – Think Big, Go Fast, Deliver Awe, Win Together, Care Deeply.

Career Growth

This role plays a critical part in shaping ITSM maturity at One Call and offers long-term growth as IT operations continue to scale and evolve.

If you’re a senior ITSM professional who thrives in high-impact environments and wants to shape how enterprise IT operations run, we’d love to hear from you.

Postulación rápida

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it support specialist empleos en monterrey, nle

ITSM Process Analyst Senior

Business Finance Specialist

Industrial Engineer & Continuous improvement- Faucets

Industrial Engineer & Continuous improvement- Sanimex

Facilities Specialist

Digital Customer Experience Specialist (Temporary)

08 - Customer Program Management Specialist

Compliance Specialist

Sr Specialist COE Talent Development

Product Support Tech

Software Engineer II

Specialist, NA Innovation & Sourcing

Camp.us — IT Hero

Lean Specialist

Project Engineer SR (Industrial Engineer)

Procurement Specialist

Sales Operation Specialist

Training & Qualification Specialist

Design Engineer

eCommerce Business Analyst

Quiero recibir la alerta de empleo más reciente para it support specialist en monterrey, nle

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ITSM Process Analyst Senior

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