20 publicaciones de empleo destacadas de operations associate en zapopan, jal (¡Están contratando!)

Desktop Support Senior Associate - Helpdesk
NTT Ltd —Guadalajara, Jal.
- Microsoft Excel
- Administración de personal
- Servicio al cliente
Guest Experience Specialist
Marriott International, Inc —Guadalajara, Jal.
- Tiempo completo
- Bachillerato
- Recepción
- Servicios a huéspedes
10d
Associate Engineering Manager
CrunchTime —Guadalajara, Jal.
- DevOps
- Desarrollo de software
- Vacaciones adicionales o permisos con goce de sueldo
- Descuento de gimnasio
Internal Comunications & Employee Engagement Intern
Ingredion Incorporated —Guadalajara, Jal.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Descuento de empleados
Postulación rápida
International Operations Supervisor
AIT Worldwide Logistics, Inc. —Tlaquepaque, Jal.
- Tiempo completo
- Microsoft Office
- Capacitación
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
IT Operations Specialist
RESORTCOM INTERNATIONAL MEXICO —Guadalajara, Jal.
- Incluye fines de semana
- Bilingüe
- Informática
- Inglés
Postulación rápida
3d
Business Analyst-Supply Chain
EDM S de RL de CV —Zapopan, Jal.
- Administración de personal
- ERP systems
- Inglés
Postulación rápida
Monitorista CCTV
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Experiencia en manufactura
Shift Manager, Amazon Logistics
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Guadalajara, Jal.
- Incluye fines de semana
- Administración de personal
- Inglés
- Licenciatura
Front Desk Associate
WeWork —Guadalajara, Jal.
- Tiempo completo
- Servicio al cliente
- Licenciatura
- Recepción
Asistente Administrativo
Prudential —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Seguro de vida
Associate IT Ops Specialist
Clari + Salesloft —Guadalajara, Jal.
- Experiencia en ventas
Delivery Area Manager, Last Mile Operations
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Guadalajara, Jal.
- Incluye fines de semana
- Administración de personal
- Inglés
- Licenciatura
Shift Manager, AMZL Operations
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Guadalajara, Jal.
- Incluye fines de semana
- Administración de personal
- Inglés
- Licenciatura
Director - Rooms - D
Marriott International, Inc —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Licenciatura
SAP MM
Cognizant —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- ERP systems
17h
Mexico Procurement Associate
Arrive Logistics —Guadalajara, Jal.
- Tiempo completo
- Experiencia en ventas
- Licenciatura
- Seguro de la vista
- Programa de referidos
Postulación rápida
General L1 support
NTT Ltd —Guadalajara, Jal.
- Incluye fines de semana
- Bilingüe
- Servicio al cliente
- Inglés
Quality Technitian
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
18h
Associate - Maintenance
Sims Limited —Zapopan, Jal.
- Mantenimiento
- Inglés
- Bachillerato
- Seguro de vida
Postulación rápida

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Desktop Support Senior Associate - Helpdesk

NTT Ltd -
Guadalajara, Jal.

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Información del empleo

Cualificaciones

Microsoft Excel
Administración de personal
Servicio al cliente
Inglés

Descripción completa del empleo

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco, Mexico.

General Duties and Responsibilities: In this role you will be responsible for:

Position where the individual facilitates quality management system in specific teams under supervision.
Performs periodic quality audits, quality controls.
Runs quality reports and provides insights with analytical data.
In Service Desks working in Hybrid/ Return to office model, performs monitoring of agent calls, with attention to customer experience and technical/functional excellence. Provides on- going, on-the-floor support and facilitates development of agents' technical knowledge and customer interaction skills through conducting of targeted training/ educative programs and activities, continually raising the bar for quality and service levels.
Collates and publishes metrics data related to quality management system for specific teams.

Responsibilities:

Conducts internal contact audits of Service Desk agents on determined channels on predefined audit criteria and form.
Ensures findings are logged and tracked to closure.
Coordinates with stakeholders such as the Service Desk Operations team, training etc. and provides inputs derived from audit results for agent and account performance improvement. Provides feedback to the agent periodically on performance and tracks progress.
Generates status dashboard and ensures correctness on tools such as MS Excel/ Other. May perform ad-hoc tasks and activities for projects initiated by stakeholders.
Identify gaps in Quality of work delivered and implement/ recommend remediation.
Makes amendments to tools, templates, and dashboards.
Generates status dashboard and ensures correctness.
May perform tools testing.

Qualifications:

1-3 years of relevant experience or equivalent combination of education and work experience.
Language Requirements: Advanced English skills.
Basic understanding of Infrastructure Services business process.
Understanding of industry standards of customer service.
Basic Knowledge of Audit process and possess analytical skills to utilize results.
Understanding of ITIL concepts of Incident and Request management.
Demonstrated basic Excel skills.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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operations associate empleos en zapopan, jal

Desktop Support Senior Associate - Helpdesk

Guest Experience Specialist

Associate Engineering Manager

Internal Comunications & Employee Engagement Intern

International Operations Supervisor

IT Operations Specialist

Business Analyst-Supply Chain

Monitorista CCTV

Shift Manager, Amazon Logistics

Front Desk Associate

Asistente Administrativo

Associate IT Ops Specialist

Delivery Area Manager, Last Mile Operations

Shift Manager, AMZL Operations

Director - Rooms - D

SAP MM

Mexico Procurement Associate

General L1 support

Quality Technitian

Associate - Maintenance

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