Retail Systems & Performance Manager
Be a part of a revolutionary change
At PMI, we've chosen to do something incredible.
We're transforming our business and building our future on smoke-free products that have the power to improve the lives of millions of adult smokers around the world.
With huge change comes huge opportunity. Wherever you join us, you'll enjoy the freedom to dream up and deliver better solutions and the space to move your career forward in many different directions.
Your "day to day"
As a Retail Systems & Performance Manager, you will play a key role in connecting retail operations, systems, analytics, and financial performance to drive better business decisions and operational excellence.
You will lead the evolution of retail systems and operational processes while ensuring that retail investments, commercial initiatives, and field execution translate into measurable business outcomes. This role sits at the intersection of Retail Operations, Finance, Commercial Operations, IT, and Data Analytics, acting as a key enabler of retail transformation and performance management.
Retail Systems & Transformation
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Lead the continuous improvement of retail systems, processes, and operational capabilities.
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Drive the deployment, adoption, and optimization of retail technologies and system enhancements.
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Act as the business owner for retail system initiatives, partnering with local and global stakeholders to deliver scalable solutions.
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Translate business challenges into technology-enabled improvements that enhance efficiency, execution, and customer experience.
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Support future system migrations, digitalization initiatives, automation projects, and AI-driven opportunities.
Business Performance & Financial Governance
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Own and monitor Retail Operations budgets, governance processes, and performance frameworks.
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Build business cases and evaluate the financial impact of retail initiatives, investments, promotions, and operational changes.
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Identify cost optimization opportunities and efficiency improvements across the retail ecosystem.
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Connect operational KPIs with financial outcomes to support data-driven decision making.
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Partner with Finance to strengthen reporting, visibility, forecasting, and investment governance.
Data Analytics & Business Insights
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Drive a culture of data-based decision making across Retail Operations.
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Develop and leverage dashboards, KPI frameworks, and performance analytics tools.
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Analyze operational, commercial, and financial data to identify opportunities, risks, and improvement areas.
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Generate actionable insights and recommendations that improve business performance and resource allocation.
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Measure the effectiveness and ROI of retail initiatives, investments, and commercial programs.
Vendor & Agency Management
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Lead governance of external agencies and third-party service providers supporting retail operations.
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Manage vendor performance, contracts, budgets, and service delivery expectations.
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Participate in vendor selection processes, RFPs, negotiations, and performance reviews.
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Ensure compliance, operational excellence, and value creation across external partnerships.
Leadership & Stakeholder Management
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Lead and develop a team of three direct reports.
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Foster a culture of accountability, collaboration, innovation, and continuous improvement.
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Influence decision making through fact-based recommendations and business insights.
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Act as a strategic partner to Retail Operations leadership and cross-functional stakeholders.
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Align teams around operational priorities, transformation initiatives, and business objectives.
Who We're Looking For
Experience
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Experience managing business systems, operational processes, performance management, or transformation initiatives in retail, consumer goods, hospitality, consulting, or similar environments.
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Strong background in financial analysis, budget management, governance, and business performance evaluation.
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Experience leading cross-functional projects and process improvement initiatives.
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People leadership experience with a track record of developing and coaching teams.
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Ability to influence stakeholders across multiple functions and organizational levels.
Technical Skills
Experience in several of the following areas:
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Retail Systems
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SAP or similar ERP platforms
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Power BI or advanced reporting tools
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Business Intelligence & Reporting
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Financial Analysis & Business Case Development
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Performance Management & KPI Frameworks
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Operational Analytics
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Budget Management
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Process Improvement
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Project Management
This role does not require deep technical configuration expertise, but it does require the ability to work effectively with technical teams, challenge assumptions, and drive implementation.
Leadership Capabilities
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Strategic mindset with strong execution focus
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Strong analytical and problem-solving capabilities
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Financial acumen and business orientation
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Stakeholder management and influencing skills
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Excellent communication skills
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Continuous improvement mindset
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Change management capabilities
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Coaching and talent development orientation
Why This Role Is Exciting
This role offers a unique opportunity to shape the future of Retail Operations by connecting systems, analytics, finance, and business performance.
You will have the opportunity to:
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Drive retail transformation and digitalization initiatives.
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Influence strategic decisions through data-driven insights.
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Lead high-impact projects across multiple functions.
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Improve operational efficiency and investment effectiveness.
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Work closely with senior business leaders and global stakeholders.
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Build capabilities that can lead to broader leadership opportunities across Retail, Commercial Operations, and Business Transformation functions.
What We Offer
Our success depends on our talented employees who come to work every day with a sense of purpose and commitment.
At PMI, you'll enjoy:
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The opportunity to contribute to a smoke-free future.
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A collaborative, diverse, and inclusive work environment.
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Challenging projects with local, regional, and global exposure.
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Continuous learning and development opportunities.
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Flexible ways of working.
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Competitive compensation and benefits.
