General Summary:
Assists with program development and implementation through managing processes, procedures, and tools that improve efficiencies. A Program Analyst coordinates across teams and monitors timelines, budgets, risks, and priorities to achieve program progress. Typically, a program needing a Program Analyst will be of significant size and will require expertise related to the development of project management mechanisms.
Minimum Qualifications:
- Associate's degree in Business Administration, Management, Computer Science, Engineering, Computer Science, or related field.
OR
High School Diploma or equivalent and 2+ years of relevant work experience.
Principal Duties and Responsibilities
- Regularly coordinates with third parties and/or internal customers for complex programs to identify and meet needs, track and communicate program status updates, and ensure compliance with processes and guidelines.
- Prepares and discusses agenda for meetings under guidance of the Program Manager and documents key discussion points, project plan changes, and stakeholder needs.
- Contributes to and updates project plans to support Program Managers or Leads that include priorities, timelines, critical tasks, stakeholder identification for each task, and forecasted resource allocation.
- Collects, compiles, monitors, and maintains budget data, identifies potential issues, and communicates to the Program Manager.
- Tracks the progress and execution of complex deliverables to ensure deadlines are met, and identifies and escalates issues that may impact deadlines.
- Coordinates schedules and task assignments for complex projects by following proper project management practices with some guidance from the Program Manager.
- Manages and communicates changes in program timelines, priorities, and deliverables to stakeholders.
- Gathers, analyzes, and interprets data and program metrics using advanced tools (e.g., macros, pivot tables, charts, graphs) and resolves inconsistencies.
- Synthesizes moderately complex data and metrics into a summary of key trends, risks, and changes, and presents results into a report that can be easily understood by key stakeholders.
Level of Responsibility
- Working under some supervision.
- Position will require periodic early morning and evening calls for collaboration with international teams
- Using verbal and written communication skills to convey information that may be somewhat complex to others who may have limited knowledge of the subject in question.
- May require basic negotiation and influence, cooperation, tact, and diplomacy.
- Ability to focus on details, multitasking, prioritization and perform activities in a timely manner and with quality output
- Ability to learn and adapt to existing and new systems
Minimum qualifications
- Written and spoken fluency in English and Spanish
- Associate's degree in Business Administration, Management, Computer Science, Engineering, Computer Science, or related field.
- Strong verbal and written communication skills; ability to clearly organize and articulate complex information to others
- Hands-on working knowledge of Microsoft Excel & Microsoft Power Point
- Working knowledge of Tableau/BI tools and willingness to expand to expert level
- Strong deductive problem solving skills and data analysis
Preferred Qualifications
- Bachelor's degree in Business Administration, Management, Engineering, Computer Science, or related field.
- 3+ years of experience creating, scheduling, and maintaining program plans or related experience.
- 2+ years of experience with program management tools.
- A strong interest in and/or knowledge of AI tools
- Knowledge of Confluence, Teams and Jira
