20 publicaciones de empleo destacadas de customer partnership market en venustiano carranza cdmx (¡Están contratando!)

Customer Success Manager
Shiji Group —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Disponible para viajar
Postulación rápida
Editorial and Publishing Manager, Spanish LATAM
PlayStation Global —Ciudad de México, CDMX
- Mercadotecnia
- Gestión de redes sociales
- Inglés
Postulación rápida
Country General Manager Mexico
CHEP —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Inglés
- Maestría
12d
Account Manager, GR Enterprise
Uber —Miguel Hidalgo, CDMX
- Tiempo completo
- Administración de personal
- SQL
- Licenciatura
Ejecutivo de cuentas / Account Executive - Público / Public
Genetec —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Gestión de productos
- Recursos humanos
- Seguro dental
- Descuento de gimnasio
Postulación rápida
4d
Manager, Communications & Change Management
Coca-Cola —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Administración de personal
- Disponible para viajar
6d
Sr. Advisor, Market Development Insurance - LATAM
TransUnion —Miguel Hidalgo, CDMX
- Tiempo completo
- Bilingüe
- Inglés
- Maestría
SSL (Sr. Sales Leader) - Nacional de Ventas CMH
Eli Lilly —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Inglés
20h
Country Head - Mexico
Sinclair —Ciudad de México, CDMX
- Administración de personal
- Experiencia en ventas
- Mercadotecnia
Full Cycle Recruiter & Hub Coordinator – Trade Marketing & Retail Operations (6-Month Project Assignment)
Bosch Group —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- Administración de personal
- Experiencia en ventas
Postulación rápida
Manager - People Business Partner
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
Regional Manager - Fever Originals
FeverUp —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Maestría
- Seguro de vida
Postulación rápida
Account Executive, New Business Sales, Early Career (Spanish, English)
Google —Ciudad de México, CDMX
- Experiencia en ventas
- Inglés
- Licenciatura
Head of Sales
Teads —Ciudad de México, CDMX
- Experiencia en ventas
- Salesforce
- Inglés
Postulación rápida
Account Representative, Eats SMB INT (Sales Plan)
Uber —Ciudad de México, CDMX
- Tiempo completo
- CRM software
- Experiencia en ventas
- Salesforce
Country Manager – Mexico
Le Creuset —Ciudad de México, CDMX
- Incluye fines de semana
- Administración de personal
- Inglés
- Maestría
Manager I, Customer Success
Samsara —Ciudad de México, CDMX
- Home Office (Desde casa)
- Bilingüe
- Administración de personal
- Inglés
- Permiso de maternidad y paternidad
Head of Business Development
Aviva Financiera —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Maestría
- Apertura de nuevos negocios
- Gestión de venta al por menor
Postulación rápida
Marketing - Director
TransUnion —Miguel Hidalgo, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Inglés
6d
Associate Consultant Intern, Strategy & Transformation, Internship Program 2027 - Mexico City, Mexico
Mastercard —Ciudad de México, CDMX
- Microsoft Excel
- Administración de personal
- Análisis de datos

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Customer Success Manager

Shiji Group -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

Ventas SaaS
Administración de personal
Plurilingüe
Inglés
Servicio de alimentos y bebidas
Gestión de cuentas

Descripción completa del empleo

Company Description

Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more.

Founded in 1998 as a network solutions provider for hotels, and later changed to a software provider for the whole consumer market, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets.

Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.

Job Description

Job Summary:

The Customer Success Manager is responsible for building strong, long-term relationships with customers and ensuring they realize maximum value from Shiji’s hospitality technology solutions. This role drives customer engagement, product adoption, and sustained value by supporting customers throughout the post implementation lifecycle. As the primary
advocate for our customers, the Customer Success Manager delivers strategic guidance, clear communication, and a deep understanding of each customer’s operational, and business needs to help them achieve measurable outcomes.

This role requires balancing product knowledge, business acumen, and interpersonal intelligence to navigate complex customer environments, build trust across diverse stakeholders, and ensure a positive and successful customer journey.

What You’ll Do:

Build and maintain deep, long-term relationships with key stakeholders at both the property and corporate levels across the Americas, serving as the trusted advisor and primary point of contact to ensure alignment between Shiji’s technology and the customer’s operational goals.
Lead the formal transition of clients from the implementation phase into long-term success, coordinating with internal Implementation and Support teams to ensure a smooth handoff while acting as the internal customer advocate to drive adoption, product understanding, and value realization.
Perform regular, data-backed business reviews, health checks, and strategic planning sessions to monitor customer satisfaction and progress against success metrics, proactively identifying improvement opportunities and adoption gaps to recommend improvements and best practices.
Proactively identify accounts facing operational, technical or adoption risks and develop strategic recovery and stabilization plans to prevent churn and support renewal readiness.
Act as the primary escalation point for customers, managing issues with professionalism, composure, and empathy, while coordinating resolution with appropriate internal teams to keep the client informed and reassured.
Help customers differentiate between product limitations, process gaps, configuration challenges, and internal communication issues, facilitating clear and constructive problem-solving.
Act as a bridge between the Americas market and Shiji’s global Product organization, sharing insights, trends, and recurring challenges to influence product enhancements and prioritize localized requirements.
Collaborate closely with Sales, Support, Implementation and Technical Account Management teams to ensure customers receive the appropriate level of technical and operational support throughout the lifecycle.

Success in This Role Looks Like

Effectiveness in this role is measured by the tangible value delivered to clients and the strength of partnerships built across the Americas. After the initial ramp-up period, success is demonstrated through consistent delivery of the following outcomes:

Clients actively adopt and utilize solutions to achieve their operational and financial goals.
High client retention is maintained, with renewals secured in a timely and seamless manner.
Strong, trusted relationships are established at both the property and corporate levels, with recognition as a strategic partner.
Risks and challenges are identified early, with proactive solutions implemented before impacting the client experience.
Clients demonstrate satisfaction through ongoing engagement, advocacy, and willingness to serve as references.

Qualifications

What You’ll Bring (knowledge, skills, and abilities):

Minimum three (3) years of professional experience in Customer Success, Account Management, or a client facing role within a SaaS environment.
Hands-on experience in the hospitality industry, with strong practical knowledge of hotel technology ecosystems such as enterprise Property Management Systems (PMS), Point of Sale (POS), and Global/Distribution CRS platforms, as well as modern cloud-based PMS/POS architectures and their integration frameworks.
Fluent in Spanish and English, with superior written and verbal communication skills and the ability to clearly articulate technical concepts to non-technical audiences, lead customer discussions, and deliver effective presentations.
High emotional intelligence, with the ability to navigate interpersonal dynamics, manage stakeholder relationships, and remain calm, objective, and solution-focused in high- pressure or escalation scenarios.
Strong analytical skills with the ability to interpret system data and usage metrics to generate insights that help customers optimize operations and outcomes.
Strong organizational and time-management skills, with the ability to prioritize multiple initiatives, manage competing demands and meet deadlines.
Ability to work effectively both independently and within cross-functional, collaborative teams.
Ability to guide customer conversations constructively, align stakeholders on solutions, and support decision-making.

Nice to Have (Preferred Qualifications):

Degree in Business Administration, Hospitality Management, or related field

Success Factors (Core Competencies):

Relationship-building and stakeholder influence across both property and corporate levels.
Strategic alignment of technology solutions with the operational and financial goals of the customer.
Proactive problem-solving and risk mitigation to maintain seamless customer experience.
Clear and concise communication, capable of connecting technical details with practical business outcomes.
Ownership and accountability for driving product adoption, securing renewals, and ensuring overall customer satisfaction.
Adaptability and resilience to manage multiple accounts in a fast-paced, evolving technology environment.

Travel Requirements:

Willingness and ability to travel up to 30% domestically and internationally; valid passport required.

Postulación rápida

Refina tu búsqueda

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Quiero recibir la alerta de empleo más reciente para customer partnership market en venustiano carranza cdmx

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