6 publicaciones de empleo destacadas de virtual assistant en puebla, cdmx (¡Están contratando!)

Cloud Contact Center (Google) Specialist/Manager - Mexico
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Maestría
- Licenciatura
Senior Agent Manager, Agentforce & Data 360
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Salesforce
- Inglés
Cloud Contact Center Manager/Sr Manager - Mexico
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Maestría
- Licenciatura
Indirect Tax VAT Analyst, Mexico City
3M —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Microsoft Access
- Administración de personal
Global Network - Senior Manager for SONG
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Mercadotecnia
Senior Software Engineer
BlackLine —Ciudad de México, CDMX
- Informática
- Java
- Maestría
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Cloud Contact Center (Google) Specialist/Manager - Mexico

Accenture -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Avaya
Maestría
Licenciatura

Descripción completa del empleo

Join Our Global Consulting Network and Expand Your Horizons!

Are you ready to take your career to new heights? At the Global Network, we are more than just a team; we are a thriving community of over 10,000 professionals operating from key locations around the world. We specialize in providing top-tier consulting expertise across various industries and functional areas, including life sciences, energy, supply chain operations, finance, and talent management.

Why Choose Us?

Global Exposure: Work on international projects and gain invaluable insights into diverse cultures and business practices.

Specialized Development: We don’t just work across broad spectrums; we ensure you develop deep expertise in specific areas of management consulting, enhancing both your professional value and expertise.

Dynamic Work Environment: Our work is fast-paced and challenging, pushing you to grow quickly and continuously improve. It’s not just about meeting expectations; it’s about exceeding them and making a significant impact.

Innovation at the Core: At the Global Network, innovation isn't just a buzzword—it's a fundamental part of how we operate. We leverage cutting-edge technologies and innovative strategies to solve complex problems and deliver novel solutions that keep our clients ahead in a rapidly changing world.

We are driven by a commitment to excellence and a passion for delivering results that matter. If you are ambitious, talented, and ready for a challenge, we want to hear from you. Reach out, join our network, and start a conversation that could lead to your next big opportunity.

Let’s build a better future together!

The Strategy & Consulting - Global Network - SONG practice is aligned to Accenture Song and works with clients across their marketing, commerce/sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, commerce/sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

A professional at this position level within Accenture has the following responsibilities:

Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems. Understands the strategic direction set by senior management as it relates to team goals.
Uses considerable judgment to determine solution and seeks guidance on complex problems.
Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.
Determines methods and procedures on new assignments with guidance.
Decisions often impact the team in which they reside.
Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.

Bring your best skills forward to excel at the role:

Bachelor’s Degree completed
MBA from a tier 1 institute is highly desirable.
Availability to travel may be required.
+9 years experience in designing, architecting and delivering in any one of the following Cloud Contact Center platforms: such as Genesys, Amazon Connect, NICE, Twilio, Avaya, Cisco etc.
Experience in designing and implementing AI chatbot/ Virtual assistant and defining a comprehensive digital roadmap to integrate with cloud contact center platforms.
Experience in creating contact center of the future strategy and transformational roadmap.

Preferred Qualifications:

Experience in Conduct contact center capability assessment, create benchmark across contact standard standards KPIs, design the contact center of the future, craft solution blueprint, and articulate business case for transforming to a cloud based WFM solution.
Experience in using speech analytics tools (such as Call Miner, NICE, Verint etc.) and derive insights into the call center key KPIs and be able to suggest transformation ideas.
Contributed initiatives such as Assets, accelerators and Point of Views focused on Customer Service Channels and Operations.
Project Management, Experience working with global teams.

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virtual assistant empleos en puebla, cdmx

Cloud Contact Center (Google) Specialist/Manager - Mexico

Senior Agent Manager, Agentforce & Data 360

Cloud Contact Center Manager/Sr Manager - Mexico

Indirect Tax VAT Analyst, Mexico City

Global Network - Senior Manager for SONG

Senior Software Engineer

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