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Workforce Management Specialist

H&M -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo
Hace 21 horas

Cualificaciones

Administración de personal
Plurilingüe
Experiencia en ventas
Análisis de negocios
Inglés
Microsoft Office
Administración del desempeño
Licenciatura
Negocios
Gestión de venta al por menor

Descripción completa del empleo

Company Description

Job Description

About the Role

As a Workforce Management Specialist, your main focus will be to ensure optimal workforce planning and scheduling at the Sales Market level while supporting Area and Store management to deliver strong sales performance through optimized scheduling.

This hybrid role reports into our Controlling Manager and is based out of our México City Support Office.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

Set hourly function plan, including Store Management positions, for every store in line with sales market goals; ensure salary cost budget is considered when planning workplan
Oversee the hourly function plan in alignment with Store Management to enable strong store operations, efficiency, and a great staff and customer experience
Regularly follow up sales and hours planning in Stores, ensuring alignment between store operations and market-level targets
Together with other teams in Controlling, secure strong operational execution by aligning function plan and schedules
Support and educate Stores in aligning sales planning and scheduling with the aim to improve efficiency and secure great customer experience
Work closely with Area Managers to collect and synthesize input regarding scheduling based on store visit observations, to drive improvement in workforce planning practices

Qualifications

Who You Are:

Bachelor's Degree, preferably within Finance, Business Administration or Economics or equivalent experience
1 - 3 years of past retail experience, preferably in retail management
1 - 3 years in a business analyst or finance role
Ability to coach and counsel staff and performance management General Information
Proficiency in Microsoft Office
Proficiency in sales and workforce planning tools and ability to adapt to company specific systems
Advanced proficiency in both English and Spanish.

Additional Information

Why You’ll Love Working at H&M

We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS.

Postulación rápida

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