Maintenance Renewals Analyst
This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
The Service Operations Specialist is an integral part of the Juniper Americas inside service sales team responsible for helping maintain and grow customer accounts by creating and managing quotes for expiring support agreements. In addition, this position involves analysis and management of customer install base inventory data in Juniper systems to enable sales process. This position relies on a detailed knowledge of all tools, systems, processes and policies related to maintenance quoting, entitlement and inventory analysis.
How you will make your mark:
- Responsible for creating/managing service renewal quotes or renewal worksheets for complex deals for assigned accounts and accountable for quote quality and delivery within the agreed SLA.
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Applies detailed systems and process knowledge to develop proactive and reactive renewal quotes for all expiring contracts
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Assists with sales/SBM-led deals by providing quote and process support
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Manages sales opportunity forecast in Salseforce.com
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Interacts with various related teams to ensure positive customer experience; case resolution, database/entitlement management, problem resolution, general inquiries
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Performs all database management and data analysis required to prepare accurate quotes and maintain data integrity
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Supporting internal Sales Rep to help meet team quota and grow the renewal business by responding to service-related queries, quotes and opportunity management.
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Interface with partners/distributors, Juniper Sales, Logistics, Customer Care, Customer Master, Global Support and Order Management related to quote/contract/ordering queries and escalations.
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Escalate quoting problems to the service sales rep, team-lead and/or regional Operation Lead as needed
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Be well versed in systems and tools required to manage quotes and answer queries from partners, customers and Juniper team.
About you:
- Bachelor’s degree or equivalent work experience, with at least 2-4 years of service business experience for a network or technology company.
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3+ years Sales or Customer Service experience providing service business support as part of a sales team for an IP Network company preferred.
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Strong attention to detail with demonstrated ability to organize and work on multiple projects
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Demonstrated financial, operational, analytical, and decision-making skills
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Strong verbal and written communication skills.
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Strong data entry and Excel skills
Accountability, Accountability, Active Learning, Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
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Job:
Sales Operations
Job Level:
Intermediate
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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