20 publicaciones de empleo destacadas de technical coordinator en ciudad de méxico, dif (¡Están contratando!)

Global Queue Coordinator
Nutanix —Ciudad de México, CDMX
- Correo electrónico
- Administración de personal
- Salesforce
- Inglés
10d
Project Manager - Sector Financiero
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
4d
Especialista Infraestructura
AIRBUS HELICOPTERS MEXICO, S.A. de C.V. —Ciudad de México
- Tiempo completo
- Administración de personal
- Gestión de inventario
- Capacidad analítica
Central MSC Finance Coordinator
Mondelēz International —Colonia Santa Fe, CDMX
- Tiempo completo
- Liderazgo
- Habilidades de comunicación
- Permiso de maternidad y paternidad
10d
Marketing & CRM Coordinator - Leapmotor
Stellantis —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Recruiting Coordinator
DocuSign —Ciudad de México, CDMX
- Servicio al cliente
- Licenciatura
- Uso de computadora
Performance & KPI Coordinator
ENGIE —Colonia Lomas de Chapultepec, CDMX
- Microsoft Excel
- Administración de personal
- Inglés
9d
Logistics Coordinator
NCR Atleos —Ciudad de México, CDMX
- Microsoft Excel
- Oracle
- Administración de personal
Postulación rápida
Technical PM (Freelancer)
The Keenfolks —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Informática
- PMP
Postulación rápida
10d
Campaign Delivery Specialist
Takeda Pharmaceutical —Cuajimalpa, CDMX
- Tiempo completo
- Administración de personal
- Seguro dental
- Seguro de la vista
Remote Executive Assistant, Operations & Compliance Support (LATAM)
FreedUp —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Mantenimiento
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Site Enrollment and Engagement Lead - Neurology or Alzheimer's Disease
IQVIA —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Licenciatura
- Disponible para viajar
Marketing Communications Coordinator, Burger King, LAC
Burger King —Cuauhtémoc, CDMX
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
- Permiso de maternidad y paternidad
Postulación rápida
2d
Client Tech Supt cnslt III-12245F
ADP —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Administración del tiempo
Manager, Setup And Dismantling Schedule, FIFA World Cup 2026
FIFA World Cup 2026 —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Excel
- PMP
Medical Information Specialist - Mexico City
Pfizer —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Microsoft Office
- Habilidades de comunicación
2d
Customs Coordinator - Hotel Construction Development
Turner & Townsend —América, CDMX
- Tiempo completo
- Inglés
- Licenciatura
- Experiencia en construcción
Postulación rápida
2d
Remote Executive Assistant Associate - Operations & Project Management (LATAM)
FreedUp —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- CRM software
Postulación rápida
Pediatrician for International Humanitarian Missions
Médicos Sin Fronteras en México A.C [Proyectos internacionales] —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Hospital
- Inglés
- Seguro de vida
Paid Brand Specialist (Consumer) Coordinator
DoorDash Mexico —Ciudad de México, CDMX
- Microsoft Excel
- Análisis de datos
- Inglés
Postulación rápida
7d

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Global Queue Coordinator

Nutanix -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo
Hace 10 días

Cualificaciones

Administración de personal
Salesforce
Inglés
Maestría
Licenciatura
Atención al cliente
SaaS
Negocios

Descripción completa del empleo

The Opportunity

Are you a detail-oriented professional with strong communication skills and a passion for managing customer support processes? If so, you will thrive on our team, where you will have the opportunity to work collaboratively in a hybrid environment, directly contribute to enhancing customer satisfaction, and play a key role in optimizing our support queue management efforts in a rapidly growing organization.

About the Team

The Support Engineering team at Nutanix is a dynamic group located in Bangalore, dedicated to providing exceptional technical support and customer service to our clients. The team's mission is to ensure seamless operations and enhance customer satisfaction by effectively managing support requests and incidents. With a culture that values collaboration, innovation, and continuous improvement, team members are encouraged to share ideas and work together to resolve issues efficiently, fostering a positive environment that prioritizes both employee engagement and customer success.

You will report to the Manager of Worldwide Support, who is known for their approachable leadership style and focus on mentorship, enabling team members to thrive in their roles. The work setup for this position is hybrid, allowing for flexibility with a combination of remote work and onsite presence, with team members required to come into the office a few days a week to facilitate collaboration.

Your Role

Monitoring queues and ensuring cases are assigned and accepted and initial response/customer connect is made as per the SLA, by appropriate resources for troubleshooting.
Ensure the correct case priorities are set and honoured.
Reduce the customer wait time for cases both via web and phone queue.
Notify the on-shift duty manager about a critical situation.
Ensuring appropriate staffing to manage the phone queue.
Monitor and update workforce availability on support tools.
Make a customer contract via phone or email to keep them updated on the progress of the case assignment.
Work closely with the local support team (SRE and managers) as well as global support teams.
Weekly, monthly and quarterly reporting as required by the support management for operational efficiency.
Monitoring the support tools and BOTs and collaborating with the tools team to ensure their effective functioning

Requirements

Bachelor's degree in engineering and / or science or equivalent. A masters in business or understanding of support business function would be an advantage.
Overall 2 to 4 years of customer facing or support role along with 2+ years experience in Support Queue Management or a similar function (workforce, operations management) in a customer-facing role
Excellent verbal and written communication skills in English with attention to detail.
Should clearly understand the support metrics and MBOs - Cases, queue, SLA, IR, escalation handling, NPS, CSAT etc
Experience of working with Cloud/SaaS teams and exposure to Salesforce would be an advantage
This role will have rotational Shift involved and will have to work across time zones.

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Refina tu búsqueda

technical coordinator empleos en ciudad de méxico, dif

Global Queue Coordinator

Project Manager - Sector Financiero

Especialista Infraestructura

Central MSC Finance Coordinator

Marketing & CRM Coordinator - Leapmotor

Recruiting Coordinator

Performance & KPI Coordinator

Logistics Coordinator

Technical PM (Freelancer)

Campaign Delivery Specialist

Remote Executive Assistant, Operations & Compliance Support (LATAM)

Site Enrollment and Engagement Lead - Neurology or Alzheimer's Disease

Marketing Communications Coordinator, Burger King, LAC

Client Tech Supt cnslt III-12245F

Manager, Setup And Dismantling Schedule, FIFA World Cup 2026

Medical Information Specialist - Mexico City

Customs Coordinator - Hotel Construction Development

Remote Executive Assistant Associate - Operations & Project Management (LATAM)

Pediatrician for International Humanitarian Missions

Paid Brand Specialist (Consumer) Coordinator

Quiero recibir la alerta de empleo más reciente para technical coordinator en ciudad de méxico, dif

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