20 publicaciones de empleo destacadas de technical trainer en mexico (¡Están contratando!)

Call Center Bilingual Quality Specialist & Trainer
B9 Inc —Desde casa
- $15,000 a $19,800 por mes
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Inglés
- Microsoft Office
Postulación rápida
Coordinador de Aprendizaje
Givaudan —Pedro Escobedo, Qro.
- Administración de personal
- Inglés
- Licenciatura
- Descuento de gimnasio
Bilingual Trainer
Mexirunner Industrial Mexico —Ramos Arizpe Industrial Park, Coah.
- Tiempo completo
- Bilingüe
- Administración de personal
- Mantenimiento
Postulación rápida
Engineer – M&P Special processes
GKN Aerospace —Mexicali, B.C.
- Tiempo completo
- AutoCAD
- Administración de personal
- CAD
- Ayuda o servicio de transporte
Quality Trainer C
Mammotome —Tijuana, B.C.
- Tiempo completo
- Bachillerato
- Disponible para viajar
- Experiencia en manufactura
- Vacaciones adicionales o permisos con goce de sueldo
MAINTENANCE SPECIALIST (M/F/D)
Hella —Guadalajara, Jal.
- Mantenimiento
- Inglés
- Experiencia en manufactura
Jefe de mecánicos - Supervisor de mantenimiento
Mondelēz International —Tlajomulco, Jal.
- Tiempo completo
- Mantenimiento
- Permiso de maternidad y paternidad
Corporate French Trainer
goFLUENT —Ciudad de México, CDMX
- Home Office (Desde casa)
- Inglés
- Licenciatura
- Habilidades de comunicación
Trainer (Call Center)
Seguros Confie —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Optima Solution Application & Advanced Process Expert- Liquid Paint
PPG —San Juan del Río, Qro.
- Tiempo completo
- Inglés
- Licenciatura
- Mejora continua
Postulación rápida
Marketing & CRM Coordinator - Leapmotor
Stellantis —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
IB/OB Area Manager, MTY2 Outbound
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Apodaca, N. L.
- Incluye fines de semana
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Robotics Instructor
NEXON AUTOMATION —Saltillo, Coah.
- Administración de personal
- Mantenimiento
- Inglés
Postulación rápida
Quality Engineer
Safran —Chihuahua, Chih.
- Tiempo completo
- Inglés
- Licenciatura
- Habilidades de comunicación
3d
Vision Application Training Engineer
Axiom Technologies —Guadalajara, Jal.
- Tiempo completo
- Inglés
Product Marketing Manager -Large & Vans
Stellantis —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Entrenador Corporativo Junior
Viva Engage —Benito Juárez, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
3d
Training & Development Coordinator
Gentherm —Monterrey, N. L.
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Training & Qualification Specialist
EthosEnergy Group —Monterrey, N. L.
- Administración de personal
- Inglés
- Mejora continua
IT Business Analyst
Warner Bros. Discovery —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Experiencia en ventas
12d

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Call Center Bilingual Quality Specialist & Trainer

B9 Inc -
Desde casa

Postulación rápida

Información del empleo

Tiempo completo
$15,000 a $19,800 por mes

Cualificaciones

Bilingüe
Centro de llamadas
Inglés
Microsoft Office
Garantía de calidad
Licenciatura
Mejora continua
Capacitación
Atención al cliente

Descripción completa del empleo

B9 is a FinTech company that offers a full suite of app-based financial services to "unbanked" workers in the U.S. who are underserved by traditional banks, often first- and second-generation immigrants.

We are hiring motivated and experienced bilingual Quality Analyst manager for a remote position. As a Quality Analyst Manager, you will be joining our amazing Customer Success team and will be reporting to our COO and working hand to hand with the OP Supervisor. You will predominantly be responsible for leading the Quality, Training, and Learning strategy whilst also supporting the Customer Support Operation to deliver the fabulous customer experience.

What You’ll Be Doing

Quality Assurance: Conducting thorough and comprehensive quality assurance checks on products, services, and processes to identify any deviations or issues. This includes analyzing data, performing audits, and implementing corrective actions.

Compliance Monitoring: Monitoring adherence to quality standards, industry regulations, and company policies. Identifying gaps or non-compliance areas and recommending appropriate measures for improvement.

Performance Metrics: Establishing and tracking quality performance metrics, such as defect rates, customer satisfaction scores, and process efficiency. Analyzing data trends and providing insights to drive continuous improvement efforts. Same as applying corrections to achieve a top performer behavior and at the same time termination if needed.

Process Improvement: Collaborating with cross-functional teams to identify areas for process improvement and implementing best practices. Participating in process reviews, root cause analysis, and developing action plans to enhance quality and efficiency.

Documentation and Reporting: Maintaining accurate and up-to-date documentation of quality processes, procedures, and findings. Generating regular reports and presenting findings to stakeholders, highlighting areas of concern and improvement opportunities.

Training and Support: Providing training to new agents and up-training to current agents. Support team members on quality standards, procedures, and tools. Promoting a culture of quality awareness and fostering a customer-centric mindset across the organization. Training new waves.

Qualifications:

· Education: Bachelor’s degree required

· 2 or more years relevant experience in Call Center

· Previous experience conducting training courses and call center quality audits

· Software Knowledge: Microsoft Office, Zendesk is preferrable

· Proficiency in English

· Experience working in a fast growing and dynamic environment/company.

· Easily adapting to new procedures and workload.

Key skills:

· Highly self-motivated, proactive and organized

· Technical and analytical with ability to convert data into insights

· Effective interpersonal and presentation skills

· Creative approach to training and a desire to make learning interactive

· Attention to detail

· Excellent communication skills (verbal and written)

· Coaching, training and development

· Customer obsessed and resolution focused

· A friendly and professional demeanor

· Problem solving and thinking outside the box.

Starting salary of $850 USD during probation and $1100 after probation.

No law benefits.

CV in English.

You have to be based in Mexico.

Job Type: Full-time

Pay: $15,000.00 - $19,800.00 per month

Experience:

QA: 1 year (Required)
Training: 1 year (Preferred)

Language:

English (Required)

Work Location: Remote

Postulación rápida

Refina tu búsqueda

technical trainer empleos en mexico

Call Center Bilingual Quality Specialist & Trainer

Coordinador de Aprendizaje

Bilingual Trainer

Engineer – M&P Special processes

Quality Trainer C

MAINTENANCE SPECIALIST (M/F/D)

Jefe de mecánicos - Supervisor de mantenimiento

Corporate French Trainer

Trainer (Call Center)

Optima Solution Application & Advanced Process Expert- Liquid Paint

Marketing & CRM Coordinator - Leapmotor

IB/OB Area Manager, MTY2 Outbound

Robotics Instructor

Quality Engineer

Vision Application Training Engineer

Product Marketing Manager -Large & Vans

Entrenador Corporativo Junior

Training & Development Coordinator

Training & Qualification Specialist

IT Business Analyst

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