20 publicaciones de empleo destacadas de technical support agent en zapopan, jal (¡Están contratando!)

Technical Support Team Lead
SupportZebra LLC —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Salesforce
- Mantenimiento
Postulación rápida
Customer Success Manager II
Diligent Corporation —Guadalajara, Jal.
- Administración de personal
- Salesforce
- Habilidades de organización
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
8h
Airport Office Supervisor
JAS Worldwide —Guadalajara, Jal.
- Tiempo completo
- Microsoft Excel
- Microsoft Office
- Experiencia en bases de datos
AR & Collections Associate - Mexico
JumpCloud —Guadalajara, Jal.
- Home Office (Desde casa)
- Microsoft Excel
- Experiencia en ventas
- Salesforce
Postulación rápida
3d
Campaign & Content Operations Specialist
ScaleUp —Guadalajara, Jal.
- Tiempo completo
Postulación rápida
CPU Pre-Silicon Verification Engineer
Intel —Guadalajara, Jal.
- Tiempo completo
- Inglés
- Maestría
- C++
Wireless Engineer
Hewlett Packard Enterprise —Tlaquepaque, Jal.
- Tiempo completo
- Servicio al cliente
- Análisis de datos
- Inglés
Product Manager, Analytics and Data Quality (Renewables)
Radian Generation —Guadalajara, Jal.
- Tiempo completo
Postulación rápida
Software Developer
Orium —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- JavaScript
- HTML
Postulación rápida
Software Development Advisor
NTT Ltd —Guadalajara, Jal.
- Tiempo completo
- Informática
- Licenciatura
- Desarrollo de software
Lead Network Engineer
Hewlett Packard Enterprise —Tlaquepaque, Jal.
- Tiempo completo
- Servicio al cliente
- Análisis de datos
- Inglés
Staff Software Engineer (Product Systems & Platform Engineering)
EQUALS TRUE —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Inglés
Postulación rápida
AI Software Engineer (Hybrid)
Neumo Holdings LLC —Guadalajara, Jal.
- Tiempo completo
- Experiencia en bases de datos
- JavaScript
- Python
Postulación rápida
Senior Full Stack Engineer
Peek —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Java
- SQL
- JavaScript
Software Engineer II
EarnIn —Guadalajara, Jal.
- Home Office (Desde casa)
- Informática
- Maestría
- Licenciatura
Postulación rápida
4d
Senior Software Engineer (Contract)
Tech Holding —Guadalajara, Jal.
- Home Office (Desde casa)
- Azure
- Java
- JavaScript
Postulación rápida
10d
Security Engineer, DevSecOps - Mexico
JumpCloud —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Python
Postulación rápida
11d
JDE DevOps Consultant
Vantive —Guadalajara, Jal.
- Oracle
- Administración de personal
- DevOps
Senior Software Developer
Orium —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Inglés
- JavaScript
Postulación rápida
ServiceNow HRSD Developer
Infosys —Guadalajara, Jal.
- Administración de personal
- JavaScript
- HTML
Postulación rápida

Quiero recibir la alerta de empleo más reciente para technical support agent en zapopan, jal

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Technical Support Team Lead

SupportZebra LLC -
Guadalajara, Jal.

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Salesforce
Mantenimiento
Shopify
Maestría
Licenciatura
JavaScript
B2B
ServiceNow
HubSpot
SaaS
Liderazgo
Habilidades de comunicación
Python

Descripción completa del empleo

Support Team Lead

What You’ll Do

Team Leadership & Delivery

· Lead, coach, and mentor a team of Support Specialists to deliver world-class support across platforms such as Shopify, Amazon, Etsy, and other eCommerce channels

· Ensure consistent delivery of high-quality, real-time support via chat and ticketing systems

· Act as the primary escalation point for complex or high-impact customer issues

Performance & KPI Management

· Monitor and manage team performance across key metrics (CSAT, FRT, AHT, SLA adherence, backlog health)

· Conduct regular performance reviews, coaching sessions, and feedback loops to improve agent performance

· Drive accountability and ownership within the team

Data-Driven Insights & Improvement

· Analyze support data and customer insights to identify recurring issues and operational gaps

· Lead initiatives to improve processes, reduce ticket volume, and enhance customer experience

· Provide actionable recommendations to stakeholders based on data trends

Cross-Functional Collaboration

· Partner with Product Management and Engineering teams to escalate issues and provide quantitative feedback on customer pain points

· Contribute to shaping product improvements and reducing friction in the user journey

· Represent the Support team in cross-functional discussions

Process, Knowledge & Automation

· Oversee development and maintenance of knowledge base articles and internal documentation

· Drive process standardization, workflow improvements, and support automation initiatives

· Ensure the team follows best practices in support operations

Technical Leadership

· Guide team members in troubleshooting and understanding system behavior “under the hood”

· Encourage continuous learning in APIs, SaaS systems, and integrations

· Support technical skill development within the team

Culture & Engagement

· Foster a collaborative, high-performance, and customer-centric team culture

· Promote AfterShip’s values of operational excellence and customer delight

· Support team engagement, retention, and professional growth

Who We’re Looking For

Experience

· 4–6 years in Technical/Application Support within SaaS, e-commerce, or enterprise software environments

· At least 1–2 years of experience in a Team Lead or supervisory role

Education

· Preferred background in Computer Science or related fields (B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT)

Technical & Product Knowledge

· Strong understanding of enterprise B2B SaaS products and customer lifecycle

· Familiarity with APIs, webhooks, and API testing tools (Postman, Insomnia)

· Ability to read and understand code (Python, JavaScript) is a strong advantage

Tools & Systems

· Experience with helpdesk/ticketing platforms (Freshdesk, Zendesk, Salesforce, ServiceNow)

· Familiarity with CRM tools such as HubSpot is a plus

Support Excellence

· Strong knowledge of support KPIs and SLAs (CSAT, FRT, AHT, backlog management)

· Experience driving measurable customer outcomes and operational improvements

Core Competencies

· Strong leadership, coaching, and people management skills

· Excellent communication skills with ability to simplify technical concepts

· Analytical, proactive, and solution-oriented mindset

· Ability to thrive in a fast-paced, global SaaS environment

· Strong technical curiosity and passion for understanding systems and integrations

Job Type: Full-time

Work Location: Remote

Postulación rápida

Refina tu búsqueda

technical support agent empleos en zapopan, jal

Technical Support Team Lead

Customer Success Manager II

Airport Office Supervisor

AR & Collections Associate - Mexico

Campaign & Content Operations Specialist

CPU Pre-Silicon Verification Engineer

Wireless Engineer

Product Manager, Analytics and Data Quality (Renewables)

Software Developer

Software Development Advisor

Lead Network Engineer

Staff Software Engineer (Product Systems & Platform Engineering)

AI Software Engineer (Hybrid)

Senior Full Stack Engineer

Software Engineer II

Senior Software Engineer (Contract)

Security Engineer, DevSecOps - Mexico

JDE DevOps Consultant

Senior Software Developer

ServiceNow HRSD Developer

Quiero recibir la alerta de empleo más reciente para technical support agent en zapopan, jal

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