20 publicaciones de empleo destacadas de performer en ciudad de méxico (¡Están contratando!)

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Checkout.com —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Salesforce
- SQL
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Operational Pricing Analyst
bp —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Sin disponibilidad para viajar
- Permiso de maternidad y paternidad
9d
QA Engineer - Level 3
Meltwater Group —Ciudad de México, CDMX
- Informática
- Java
- Experiencia en bases de datos
Senior Manager, Marketing Support
Marriott International, Inc —Colonia Polanco, CDMX
- Tiempo completo
- Administración de personal
- Mercadotecnia
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Product Marketing Specialist - Market & Competitive Intelligence
Meltwater Group —Ciudad de México, CDMX
- Administración de personal
- Mercadotecnia
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Analyst-Strategic Planning
American Express —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Experiencia en ventas
- Seguro dental
- Permiso de maternidad y paternidad
5d
Technical Account Manager
Samsara —Ciudad de México, CDMX
- Home Office (Desde casa)
- Informática
- Salesforce
- Inglés
- Permiso de maternidad y paternidad
7d
Asset Accounting Analyst
bp —Ciudad de México, CDMX
- Tiempo completo
- Análisis de datos
- Capacidad analítica
- Sin disponibilidad para viajar
- Permiso de maternidad y paternidad
8d
Sr. Accountant
Meltwater Group —Ciudad de México, CDMX
- ERP systems
- Inglés
- Licenciatura
QA Engineer I
Meltwater Group —Ciudad de México, CDMX
- Informática
- Java
- Experiencia en bases de datos
Account Development Representative (ADR)
Tractian Technologies —Ciudad de México, CDMX
- CRM software
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- Experiencia en ventas
Compliance Operations Manager
Checkout.com —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Experiencia en operaciones bancarias
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Inbound Sales Representative (Fully Remote, LATAM)
Meadow —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Administración de personal
- Experiencia en ventas
- Salesforce
- Vacaciones adicionales o permisos con goce de sueldo
Senior Software Engineer
Meltwater Group —Ciudad de México, CDMX
- Experiencia en bases de datos
- JavaScript
- Liderazgo
Partner Account Manager
Creatio —Ciudad de México, CDMX
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
Postulación rápida
Compensation Solutions Architect*
Meltwater Group —Ciudad de México, CDMX
- Microsoft Excel
- Azure
- Administración de personal
- Vacaciones adicionales o permisos con goce de sueldo
Technical Account Manager
Motive —Ciudad de México, CDMX
- Administración de personal
- Informática
- Inglés
2d

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Technical Support Specialist

Motive -
Ciudad de México, CDMX

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Información del empleo

Hace 2 días

Cualificaciones

Administración de personal
Plurilingüe
Salesforce
Firmware
Inglés
Taxonomía
Mejora continua

Descripción completa del empleo

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

As a Technical Support Specialist, you are the frontline of Motive's customer support—delivering fast, empathetic, and accurate resolutions across phone, email, and chat while keeping solutions as close to the customer as possible in a 24/7 support organization.

You will operate cross‑domain to reduce unnecessary transfers, leverage remote device actions where available, and apply precise documentation standards that align to our unified case taxonomy and SLAs.

This role is ideal for a service‑obsessed problem solving self-starter who thrives in a dynamic environment, collaborates effectively with all Technical Support teams, and Product/Engineering, and consistently drives customer satisfaction at the first touch. Working from our Mexico City office, you'll have a unique opportunity to work in close proximity to our hardware engineering, testing, and reliability teams.

What You'll Do:

Provide multi‑channel frontline support (phone, email, chat): triage, basic troubleshooting, collect logs/screenshots, document clearly, and escalate only when warranted. Maintain professional tone and adherence to Support documented process throughout interactions.
Maintain queue adherence and call handling excellence, using the correct statuses and follow‑up documented processes to ensure timely closure and accountability.
Should be able to deliver support across a broad number of technical issues.
Execute remote device actions (e.g., remote reboot) and device health checks where available to resolve customer issues.

Engage escalation pathways appropriately: recognize P1/P2 workflows, and communicate clear status/next steps when partnering with Technical Support and leadership.
Meet priority & SLA expectations for first response and update cadence; proactively communicate timelines and manage expectations with customers and internal teams.
Contribute to continuous improvement by flagging repeat patterns, sharing case insights, and collaborating with Tech Support and Product/Engineering to enhance knowledge and workflows.

What We're Looking For:

Demonstrated cross‑domain proficiency and comfort using case tracking systems to classify and document customer issues.
Hands‑on ability with resolving complex technical issues reported by the customers.
Should be able to efficiently handle urgent customer concerns by exhibiting full ownership and accountability.
Strong systems fluency: Genesys/Amazon Connect (voice), Salesforce (cases); consistent SLA adherence and high‑quality written notes.
High standards for customer communication: clear, empathetic, professional tone across phone, email, and chat; disciplined follow‑through and closure hygiene.
Collaborative mindset to partner with cross-functional teams to resolve customer queries.
Proven experience with handling routine change management requests directly reported from the end user.
Motivated individuals with eagerness to learn and go above and beyond.
Fluent in spoken and written Spanish and English.
Team player and can work in a professional environment.
Computer Science/Engineering background – preferably.
Expertise with APIs – bonus skillset.
Should be an exceptional performer.
Familiar with Hardware and Firmware level troubleshooting.
Overall technically sound and expert – not just limited to Motive products.
On-Call rotation flexibility
Bonus if you already have a proven excellence in frontline customer support in a multi‑channel environment with a track record of resolving technical issues.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

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