20 publicaciones de empleo destacadas de it support en naucalpan, mex (¡Están contratando!)

Technical Support Specialist
Motive —Ciudad de México, CDMX
- Administración de personal
- Salesforce
- Inglés
1d
Technical Support Engineer
HILTI —Ciudad de México, CDMX
- Inglés
- Experiencia en construcción
1d
Associate Technical Support Specialist
Milestone Technologies, Inc. —Ciudad de México, CDMX
- Administración de personal
- Servicio al cliente
- Habilidades de comunicación
- Oportunidades de crecimiento
5d
Technical Support Engineer
Wärtsilä —Ciudad de México, CDMX
- Inglés
- Licenciatura
- Sin título de educación superior
4d
On-Site Technical Support L2
Stefanini Latam —Miguel Hidalgo, CDMX
- Oracle
- Administración de personal
- Informática
12d
IT Service Desk Agent ( Brasil –Sao Paulo / Remoto )
GSB Solutions —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Español
- Inglés
- Licenciatura
Postulación rápida
Desktop Support Lead
Cognizant —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Mejora continua
Customer Support Engineer
Paymentology —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Informática
- Inglés
- SQL
2d
Service Desk Technician I
GLOBAL EXCEL MEXICO —Tlacoquemeca, CDMX
- $15,000 a $17,000 por mes
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Administración de personal
- Seguro de vida
- Programa de referidos
Postulación rápida
(Fluent English, remote) Technical Support Consultant, Networking (LATAM)
SupportYourApp —Ciudad de México, CDMX
- Home Office (Desde casa)
- Azure
- Inglés
- Linux
Postulación rápida
Technical Support Engineer
Smartly —Ciudad de México, CDMX
- Inglés
- SQL
Postulación rápida
Technical Support Engineer 2 (Mexico City)
DataDog —Ciudad de México, CDMX
- Incluye fines de semana
- Inglés
- Linux
- Plan de adquisición de acciones empresariales
Technical Support Representative, Tier 1 (Mexico Remote)
Turnitin, LLC —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Microsoft Office
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Postulación rápida
Application Support Engineer II, Mexico City (MX)
Swiss Re —Ciudad de México, CDMX
- Inglés
- Licenciatura
- Desarrollo de software
Technical Support - Help Desk
Teva Pharmaceuticals —Nápoles, CDMX
- Microsoft Outlook
- Administración de personal
- Informática
Technical Support Intern
Klar —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Licenciatura
Postulación rápida
Product Support Engineer
Samsara —Ciudad de México, CDMX
- Home Office (Desde casa)
- Informática
- Servicio al cliente
- Análisis de datos
- Permiso de maternidad y paternidad
6d
Tecnico en Mantenimiento a Equipos Electricos Metrobús CDMX
Conduent Solutions Mexico de R.L. de C.V —Ciudad de México, CDMX
- Tiempo completo
- Mantenimiento
- Sin título de educación superior
- Experiencia en manufactura
Director, Technical Support Engineering
DataDog —Ciudad de México, CDMX
- Incluye fines de semana
- Informática
- DevOps
- Plan de adquisición de acciones empresariales
Agente trilingüe (ing/esp/pt) - tech support only
Computacenter Mexico —Cuauhtémoc, CDMX
- $19,000 a $23,000 por mes
- Incluye fines de semana
- Servicio al cliente
- Inglés
- Descuento de empleados
- Horarios flexibles
Postulación rápida

Quiero recibir la alerta de empleo más reciente para it support en naucalpan, mex

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Technical Support Specialist

Motive -
Ciudad de México, CDMX

Postúlate ahora

Información del empleo

Hace 1 día

Cualificaciones

Administración de personal
Plurilingüe
Salesforce
Firmware
Inglés
Taxonomía
Mejora continua

Descripción completa del empleo

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

As a Technical Support Specialist, you are the frontline of Motive's customer support—delivering fast, empathetic, and accurate resolutions across phone, email, and chat while keeping solutions as close to the customer as possible in a 24/7 support organization.

You will operate cross‑domain to reduce unnecessary transfers, leverage remote device actions where available, and apply precise documentation standards that align to our unified case taxonomy and SLAs.

This role is ideal for a service‑obsessed problem solving self-starter who thrives in a dynamic environment, collaborates effectively with all Technical Support teams, and Product/Engineering, and consistently drives customer satisfaction at the first touch. Working from our Mexico City office, you'll have a unique opportunity to work in close proximity to our hardware engineering, testing, and reliability teams.

What You'll Do:

Provide multi‑channel frontline support (phone, email, chat): triage, basic troubleshooting, collect logs/screenshots, document clearly, and escalate only when warranted. Maintain professional tone and adherence to Support documented process throughout interactions.
Maintain queue adherence and call handling excellence, using the correct statuses and follow‑up documented processes to ensure timely closure and accountability.
Should be able to deliver support across a broad number of technical issues.
Execute remote device actions (e.g., remote reboot) and device health checks where available to resolve customer issues.

Engage escalation pathways appropriately: recognize P1/P2 workflows, and communicate clear status/next steps when partnering with Technical Support and leadership.
Meet priority & SLA expectations for first response and update cadence; proactively communicate timelines and manage expectations with customers and internal teams.
Contribute to continuous improvement by flagging repeat patterns, sharing case insights, and collaborating with Tech Support and Product/Engineering to enhance knowledge and workflows.

What We're Looking For:

Demonstrated cross‑domain proficiency and comfort using case tracking systems to classify and document customer issues.
Hands‑on ability with resolving complex technical issues reported by the customers.
Should be able to efficiently handle urgent customer concerns by exhibiting full ownership and accountability.
Strong systems fluency: Genesys/Amazon Connect (voice), Salesforce (cases); consistent SLA adherence and high‑quality written notes.
High standards for customer communication: clear, empathetic, professional tone across phone, email, and chat; disciplined follow‑through and closure hygiene.
Collaborative mindset to partner with cross-functional teams to resolve customer queries.
Proven experience with handling routine change management requests directly reported from the end user.
Motivated individuals with eagerness to learn and go above and beyond.
Fluent in spoken and written Spanish and English.
Team player and can work in a professional environment.
Computer Science/Engineering background – preferably.
Expertise with APIs – bonus skillset.
Should be an exceptional performer.
Familiar with Hardware and Firmware level troubleshooting.
Overall technically sound and expert – not just limited to Motive products.
On-Call rotation flexibility
Bonus if you already have a proven excellence in frontline customer support in a multi‑channel environment with a track record of resolving technical issues.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

Postúlate ahora

Refina tu búsqueda

it support empleos en naucalpan, mex

Technical Support Specialist

Technical Support Engineer

Associate Technical Support Specialist

Technical Support Engineer

On-Site Technical Support L2

IT Service Desk Agent ( Brasil –Sao Paulo / Remoto )

Desktop Support Lead

Customer Support Engineer

Service Desk Technician I

(Fluent English, remote) Technical Support Consultant, Networking (LATAM)

Technical Support Engineer

Technical Support Engineer 2 (Mexico City)

Technical Support Representative, Tier 1 (Mexico Remote)

Application Support Engineer II, Mexico City (MX)

Technical Support - Help Desk

Technical Support Intern

Product Support Engineer

Tecnico en Mantenimiento a Equipos Electricos Metrobús CDMX

Director, Technical Support Engineering

Agente trilingüe (ing/esp/pt) - tech support only

Quiero recibir la alerta de empleo más reciente para it support en naucalpan, mex

Related Searches

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado