6 publicaciones de empleo destacadas de helpdesk en ciudad de méxico (¡Están contratando!)

AI Specialist
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Python
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
AI Engineer
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Python
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Vendor Solutions Consultant, Marketing
Google —Ciudad de México, CDMX
- Administración de personal
- Análisis de datos
- Inglés
11d
Operational Procurement & Client Service Desk - Consultant
Chain IQ Group —Ciudad de México, CDMX
- Microsoft Excel
- Microsoft Outlook
- Administración de personal
Trilingual Customer Support Agent - Remote (ENG +SPA +RUS)
HOS247 LLC —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- CRM software
- Experiencia en ventas
- Inglés
Postulación rápida
Supervisor de Mantenimiento
Vanessa Chávez —Ciudad de México, CDMX
- $24,000 a $25,000 por mes
- Aplicaciones en linea
- Ingeniería
- Mantenimiento
- Licenciatura
- Ayuda o servicio de transporte
- Descuento de gimnasio
Postulación rápida
21h

Discover related jobs

Based on your search for helpdesk jobs.

Ingeniero de Ciberseguridad
Stefanini —Campestre, CDMX
Buscamos un Ingeniero de Seguridad con experiencia comprobable en la implementación de controles de seguridad, respuesta a incidentes y revisión de cumplimiento…
$35,000 a $38,000 por mes
Postulación rápida
13d
Ing. de Ciberseguridad en Infraestructura
AXIAN —Tlalpan, CDMX
Administración de sistemas operativos Windows y Linux, (redes y hardware). Protocolos TCP/IP y TLS. Análisis de vulnerabilidades y Gestión de parches de…
$31,000 a $33,000 por mes
Postulación rápida

Quiero recibir la alerta de empleo más reciente para helpdesk en ciudad de méxico

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

AI Specialist

Darwin AI -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo

Beneficios

Vacaciones adicionales o permisos con goce de sueldo

Cualificaciones

Slack
Inglés
Portugués
Atención al cliente
SaaS
Python

Descripción completa del empleo

We are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and AI.

As an AI Special Forces Specialist, you will play a critical role, acting as the first line of defense when clients encounter issues with their AI agents or need to integrate them with external systems. You’ll work directly with customers to resolve questions, troubleshoot technical problems, and collaborate with internal teams (CS, Onboarding, Product, and Engineering) to ensure issues are resolved promptly and thoroughly. Your work is key to maintaining strong client relationships and ensuring satisfaction with the Darwin AI experience.

In this role, you will:

Respond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction.
Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations
Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform
Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements.
Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions.
Identify recurring issues and contribute to internal documentation and FAQs.
Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience.
Audit AI conversations to detect bugs or opportunities for improvement.

Requirements

Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments.
Strong troubleshooting skills and ability to resolve issues efficiently.
Familiarity with AI behavior, JSON structures, and state machines (training provided).
Experience with AI configuration, WhatsApp, APIs, and third-party integrations.
Knowledge of process automation; experience with Zapier is a plus.
Programming knowledge, especially in Python, is a plus.
Ability to explain technical concepts clearly to both technical and non-technical audiences
Highly organized, with the ability to manage multiple support cases at once.
Strong written and verbal communication skills.
A customer-first mindset with a genuine desire to help clients succeed.
A team player with adaptability in fast-paced environments.
Passion for technology, AI, and continuous learning.

Benefits

Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
OpenAI or Gemini Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
Hybrid Work: We meet 2 days/week in our offices, the rest of the time you can work remotely from wherever you like!

Postulación rápida

Refina tu búsqueda

helpdesk empleos en ciudad de méxico

AI Specialist

AI Engineer

Vendor Solutions Consultant, Marketing

Operational Procurement & Client Service Desk - Consultant

Trilingual Customer Support Agent - Remote (ENG +SPA +RUS)

Supervisor de Mantenimiento

Discover related jobs

Quiero recibir la alerta de empleo más reciente para helpdesk en ciudad de méxico

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado