Customer Service Specialist USA
Is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our valued customers, providing exceptional support and resolving inquiries through various channels. A strong understanding and ability to navigate both CRM and ERP systems is essential for success in this position.This is an exciting opportunity to join a leading provider of test equipment solutions and make a significant impact on our continued growth.
Your tasks
Respond to customer inquiries via phone and email in a timely and professional manner Provide accurate information about products, services, order status, and company policies Process credit card orders/ sales orders, invoices, quotes, returns and vendor set up efficiently and accurately within the ERP or CRM system Troubleshoot customer issues and escalate complex cases to appropriate departments Create and maintain customer data and interactions within the CRM system, ensuring accurate record-keeping Identify and anticipate customer needs, proactively offering solutions and building rapport Collaborate with internal teams to resolve customer issues and improve service delivery Stay up to date on company products, services, and promotions Contribute to a positive and supportive team environment
Your skills
3-5 years of experience in a customer service role, preferably within the electronics industry, or similar fast-paced environment
Excellent English communication and interpersonal skills, both written and verbal
Strong problem-solving and analytical skills
Experience with Microsoft office applications (Outlook, Word, Excel and PowerPoint) Proficiency in using CRM and ERP systems (Salesforce and SAP)
Ability to multitask and prioritize effectively in a dynamic environment
High level of attention to detail and accuracy
Positive attitude and a commitment to providing exceptional customer service
What we offer
A challenging position that is rich in variety
Job security in a growing family companyTargeted induction
International cooperation
Modern IT equipment (i.e. Microsoft Surface)
Nivel de educación deseada:
Superior - titulado
Nivel de experiencia deseada:
Nivel Experto
Función departamental:
Atención al cliente
Industria:
Electrónica de Consumo
Habilidades:
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Manejo de SAP
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Ingles Nativo o Avanzado
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Experto Atencion a Clientes
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Cotizaciones
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Seguimiento y Control
Esta vacante viene de la bolsa de empleo Talenteca.com:
https://www.talenteca.com/anuncio?j_id=6a0b8c7b5200005000c4e5a2&source=indeed 