20 publicaciones de empleo destacadas de network support specialist en ciudad de méxico (¡Están contratando!)

Technical Support Specialist
Infosys —Ciudad de México, CDMX
- Microsoft Excel
- Microsoft Outlook
- Administración de personal
Postulación rápida
2d
Specialist Check Point
Workseasy —Anáhuac I Sección, CDMX
- $80,000 a $100,000 por hora
- Tiempo completo
- Administración de personal
- Informática
- Inglés
Postulación rápida
1d
Support Operations Specialist II
OneImaging —Ciudad de México, CDMX
- Home Office (Desde casa)
- Microsoft Access
- Administración de personal
- Bachillerato
3d
Technical Support Specialist
Crimson Education —Ciudad de México, CDMX
- Trabajo híbrido
- Administración de personal
- Doctorado
- Inglés
2d
Specialist, IT Network Services, Global
Olympus —Nápoles, CDMX
- Azure
- Administración de personal
- PMP
- Seguro dental
- Permiso de maternidad y paternidad
Livestream Operations Specialist — Mexico
TECDO NETWORK —Ciudad de México, CDMX
- Español
- Inglés
- Liderazgo
- Oportunidades de crecimiento
Postulación rápida
Senior Specialist, Strategic Account Technology
Microsoft —Ciudad de México
- Tiempo completo
- Administración de personal
- Informática
- Experiencia en ventas
12d
Especialista Seguridad Operativa
AIRBUS HELICOPTERS MEXICO, S.A. de C.V. —Ciudad de México
- Tiempo completo
- Informática
- Licenciatura
- Recursos humanos
HR Specialist- Training & Learning
Bosch Group —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Negocios
Postulación rápida
Risk Control Specialist
EVO Payments Mexico, S. de R.L. de C.V. —Cuajimalpa, CDMX
- Mejora continua
- Servicios financieros
Postulación rápida
IT Support Specialist
FeverUp —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Linux
Postulación rápida
Tech Phone Support Specialist - Mexico City, MX
Entrust —Ciudad de México, CDMX
- Tiempo completo
- Servicio al cliente
- Inglés
- SQL
13d
Ancillary Specialist
Landing —Colonia Lomas de Chapultepec, CDMX
- $18,000 a $19,500 por mes
- Incluye fines de semana
- Administración de personal
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de la vista
Postulación rápida
3h
Especialista Infraestructura
AIRBUS HELICOPTERS MEXICO, S.A. de C.V. —Ciudad de México
- Tiempo completo
- Administración de personal
- Gestión de inventario
- Capacidad analítica
Card Disputes & Chargebacks Specialist
Paymentology —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Specialist Logical Security
Thales —Granjas Esmeralda, CDMX
- Tiempo completo
- Microsoft Access
- Administración de personal
- Informática
Talent Attraction Specialist, Americas
Springer Nature —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Microsoft Office
IT Support Specialist II
Ware Malcomb —Ciudad de México, CDMX
- Tiempo completo
- AutoCAD
- Inglés
- Microsoft Office
Postulación rápida
1d
Strategy & Consulting - Global Network - CFO - Finance Operations Transformation Specialist
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
Transaction Monitoring Specialist
Unlimit —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
Postulación rápida
8d

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Technical Support Specialist

Infosys -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Hace 2 días

Cualificaciones

Microsoft Excel
Microsoft Outlook
Administración de personal
Informática
Avaya
LAN
Microsoft Office
Licenciatura
Hardware de computadora
Habilidades de organización
Seguridad
Habilidades de comunicación
Administración del tiempo

Descripción completa del empleo

Technical Support Specialist
Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.

Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.

Provide 1st measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling.

Available service hours: 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m.

Analytical and Problem solving skills

Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently
Display ownership and accountability
- Quickly build trust and confidence with customer
- Own and resolve customer issues efficiently, effectively and empathetically

Mandatory requirement for experienced candidates:

Min. 24 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite
Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)
Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
Intermediate knowledge of Network collaborations & VPN T/S
Basic networking knowledge

Additional Preferred skills:

PBX Administration Avaya or similar
Anti-Virus & IT Security best practices implementation & administration
Process compliance Knowledge of the ITIL Framework
Knowledge of McAfee products

Time Management Skills

Being proactive and show the utmost respect for customer’s time
Good time management, ensuring all contacts with customers add value
Ability to Multitask

Communication & Relationships Skills

To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.
Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.

Skills & Knowledge

Communicate at all levels
Ability to work across organizational and professional boundaries
Excellent verbal and written communication skills
High level of interpersonal skills, including active listening and understanding
Good organizational skills and ability to prioritize workloads.
Work to tight deadlines / service levels
Business etiquette
Broad knowledge of IT products, services and terminology

Aptitudes

Identification of problems and solutions
Analysis of data
Presentation of technical functionality to a non-technical audience
Working knowledge of MS Office products
General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc.
Ability to work as pat of a team or on own initiative.
Customer focused
Proactive
Self-Motivated
Patient
Innovative

To improve user confidence in the areas of computer hardware & software, applications, being empathetic to a variety of new and experienced learners needs.

Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.

Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.

To participate in an on call rota, providing , first line support service to users.

To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.
Update incidents with detailed and relevant information in a timely and effective manner;
Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution;
Escalate an incident or troubleshoot tickets according to the company escalation processes;
Ensure Customer Service Level Agreements are met or exceeded;
Respond to customer enquiries in a timely and efficient manner;
Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format
Execute transactions as per prescribed guidelines and timelines
Ensure customer/user confidentiality and data protection at all times

Education and other requirement

Engineering Graduate/ B.Sc. Computer Science / or Graduate with any technical degree/ diploma required.
ITIL trained preferred
Willingness to work in rotational shifts

Postulación rápida

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HR Specialist- Training & Learning

Risk Control Specialist

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Tech Phone Support Specialist - Mexico City, MX

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Card Disputes & Chargebacks Specialist

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Strategy & Consulting - Global Network - CFO - Finance Operations Transformation Specialist

Transaction Monitoring Specialist

Quiero recibir la alerta de empleo más reciente para network support specialist en ciudad de méxico

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