20 publicaciones de empleo destacadas de helpdesk en ciudad de méxico (¡Están contratando!)

MacOS IT Helpdesk Specialist
EOS —Ciudad de México, CDMX
- Licenciatura
Postulación rápida
HelpDesk Support Specialist (CDMX)
TransPerfect —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postulación rápida
Helpdesk Support Specialist
IDC Research Inc. —Ciudad de México, CDMX
- Tiempo completo
- Servicio al cliente
- Microsoft Office
- Licenciatura
AI Specialist
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Python
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
IT Operations Helpdesk Support (CMDX)
Ulfix —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Inglés
- Linux
Postulación rápida
AI Customer Support
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Python
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Drive the Future Mexico - July cycle
JPMorganChase —Colonia Lomas de Chapultepec, CDMX
- Tiempo completo
- Inglés
- Liderazgo
Ingeniero de Soporte TI
INGENES —Cuajimalpa, CDMX
- $14,000 a $16,000 por mes
- Tiempo completo
- Informática
- Ingeniería
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
11d
IT Support Technician (CDMX)
TransPerfect —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postulación rápida
IT Support Specialist
EarnIn —Ciudad de México, CDMX
- Administración de personal
- Inglés
- Desarrollo de software
Postulación rápida
11d
IT Service Desk Agent
Arcadion —Colonia Polanco, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Outlook
- Mantenimiento
- Inglés
Postulación rápida
AI Engineer
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Python
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Ingeniero en Sistemas
TOYOTA POLANCO —Granada, CDMX
- $7,393.69 a $20,390.80 por mes
- Aplicaciones en linea
- CRM software
- Ingeniería
- ERP systems
Postulación rápida
Senior IT Manager
inBeat Agency —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Inglés
Technical Support Engineer
Wärtsilä —Ciudad de México, CDMX
- Inglés
- Licenciatura
- Sin título de educación superior
10d
Becario soporte técnico infraestructura
RealNet S.A de C.V. —Roma Norte, CDMX
- Desde $4,000 por mes
- Tiempo completo
- Mantenimiento
- Linux
Postulación rápida
Vendor Solutions Consultant, Marketing
Google —Ciudad de México, CDMX
- Administración de personal
- Análisis de datos
- Inglés
11d
Supervisor de Mantenimiento
Vanessa Chávez —Ciudad de México, CDMX
- $24,000 a $25,000 por mes
- Aplicaciones en linea
- Ingeniería
- Mantenimiento
- Licenciatura
- Ayuda o servicio de transporte
- Descuento de gimnasio
Postulación rápida
23h
Cloud DevOps Engineer
VASS Mexico —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Informática
- DevOps
- Descuento de gimnasio
IT Infrastructure Manager (Networks & Systems)
Dresden Partners —Ciudad de México, CDMX
- Correo electrónico
- Azure
- Linux
- Vacaciones adicionales o permisos con goce de sueldo

Quiero recibir la alerta de empleo más reciente para helpdesk en ciudad de méxico

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

MacOS IT Helpdesk Specialist

EOS -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Cualificaciones

Jira
Gestión de servicios de TI
Slack
Licenciatura
Hardware de computadora
Tecnologías de la información

Descripción completa del empleo

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

As a Helpdesk Specialist, you will play a crucial role in ensuring the smooth and efficient operation of our organization's information technology infrastructure, with a strong and required focus on macOS support. You will be responsible for providing hands-on technical support to internal and external stakeholders, resolving issues promptly, and maintaining a high level of customer satisfaction. Your expertise supporting macOS devices at both the OS and hardware level is essential to success in this role and will directly contribute to the effectiveness of the Global Service Desk (GSD) and the company as a whole.

This role is 100% onsite in Mexico City, MX.

KEY RESPONSIBILITIES:

Serve as the first point of contact for Global Service Desk (GSD) support via ITSM tools, Slack channels, and in‑office walk‑ups
Manage the laptop replacement queue, primarily supporting MacBook devices
Provide hands-on troubleshooting and user support for macOS hardware, operating system, and applications
Perform MacBook imaging, setup, rebuilds, and OS installs for new and existing employees
Execute macOS recovery and restore workflows for both Intel-based and Apple Silicon (M1/M2/M3) MacBooks, including use of Apple Configurator 2 where required
Monitor and action assigned Jira/ITHELP queues and follow standard escalation and ticket-handling procedures
Provision and deprovision software and access within role-based constraints
Administer Slack and Google Workspace (within role access limits)
Maintain assigned office workstations for peripheral testing, hardware swaps, and technical readiness
Adhere to documented SOPs, security standards, and company IT policies
Provide additional IT/helpdesk support as needed

REQUIRED CRITERIA:

3–6+ years of experience in a Helpdesk, Desktop Support, or Technical Support role
Strong, hands-on macOS experience is REQUIRED
Proven ability to support macOS in an enterprise environment, including:
Clear understanding of Intel vs. Apple Silicon Mac architecture
Experience performing OS recovery, restores, and device rebuilds on both platforms
Familiarity with Apple Configurator 2, DFU mode, and Apple Silicon restore processes
Experience supporting laptop hardware, and endpoint applications
Strong problem-solving skills and a customer-focused approach
Ability to communicate clearly and professionally in a corporate environment
Ability to work independently and collaboratively in a fast-paced support environment
Familiarity with ITSM tools and ticketing systems (Jira preferred)
Technical certification or Bachelor's degree in an IT-related field preferred

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#INDLATAM

#LI-MS2

Postulación rápida

Refina tu búsqueda

helpdesk empleos en ciudad de méxico

MacOS IT Helpdesk Specialist

HelpDesk Support Specialist (CDMX)

Helpdesk Support Specialist

AI Specialist

IT Operations Helpdesk Support (CMDX)

AI Customer Support

Drive the Future Mexico - July cycle

Ingeniero de Soporte TI

IT Support Technician (CDMX)

IT Support Specialist

IT Service Desk Agent

AI Engineer

Ingeniero en Sistemas

Senior IT Manager

Technical Support Engineer

Becario soporte técnico infraestructura

Vendor Solutions Consultant, Marketing

Supervisor de Mantenimiento

Cloud DevOps Engineer

IT Infrastructure Manager (Networks & Systems)

Quiero recibir la alerta de empleo más reciente para helpdesk en ciudad de méxico

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado