20 publicaciones de empleo destacadas de technical support specialist en jalisco (¡Están contratando!)

Technical Support Team Lead
SupportZebra LLC —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Salesforce
- Mantenimiento
Postulación rápida
Talent Acquisition Specialist -Temp (Remote, Located in Mexico)
Visit.org —Guadalajara, Jal.
- Home Office (Desde casa)
- Administración de personal
- Reclutamiento
Postulación rápida
Americas IT Second Level Support Specialist M/F
Geodis —México, Jal.
- Tiempo completo
- Inglés
- Licenciatura
- Habilidades de comunicación
Specialist, Technical Support (Application Support)
Herbalife —Tlaquepaque, Jal.
- Tiempo completo
- Administración de personal
- Informática
- Salesforce
PROCESS SPECIALIST (SMT)
Hella —Guadalajara, Jal.
- Licenciatura
13d
Technical Support Specialist for automated or electromechanical systems (dairy/agricultural sector)
RH AGROALIMENTARIA —Guadalajara, Jal.
- Mantenimiento
- Inglés
- Disponible para viajar
Postulación rápida
Help Desk Support Specialist (Mexico)
OpenSesame —Guadalajara, Jal.
- Home Office (Desde casa)
Postulación rápida
Ground Transborder Specialist II
CEVALogistics —Guadalajara, Jal.
- Tiempo completo
- Inglés
- Licenciatura
- Negociación
TECHNICAL WRITER
Intugo —Guadalajara, Jal.
- $26,000 por mes
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Postulación rápida
Specialist, Business Systems Support- GBS
Herbalife —Tlaquepaque, Jal.
- Tiempo completo
- Oracle
- Servicio al cliente
- Mantenimiento
UNIX & SQL Production Support EngineerSoftware Development Specialist
NTT Ltd —Guadalajara, Jal.
- Azure
- Administración de personal
- Java
Senior Specialist Customer Supply Chain
Infineon Technologies AG —Guadalajara, Jal.
- Tiempo completo
- ERP systems
- Inglés
- Licenciatura
Logistics Specialist (Material Planning) Sr.
Hella —Tlajomulco, Jal.
- Inglés
Consulting Services Specialist
BMC Software —Guadalajara, Jal.
- Oracle
- Inglés
- Microsoft Office
Technical Customer Support Specialist - Fluent Portuguese - (Guadalajara, MX)
TeamViewer Germany GmbH —Guadalajara, Jal.
- Azure
- Inglés
- SQL
- Seguro de vida
Postulación rápida
Power Apps support specialist (Especialista de soporte de Power Apps)
Infosys —Guadalajara, Jal.
- Bilingüe
- Azure
- Informática
Postulación rápida
11d
Transportation Specialist
Avnet —Tlaquepaque, Jal.
- Tiempo completo
- Licenciatura
- Sin título de educación superior
- Liderazgo
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Senior Specialist - Applications Engineer (Americas)
Orica —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Inglés
- Experiencia en manufactura
Postulación rápida
GRC Specialist
Cognizant —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Sin disponibilidad para viajar
6d
IT Operations Specialist
RESORTCOM INTERNATIONAL MEXICO —Guadalajara, Jal.
- Incluye fines de semana
- Bilingüe
- Informática
- Inglés
Postulación rápida
6d

Quiero recibir la alerta de empleo más reciente para technical support specialist en jalisco

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Technical Support Team Lead

SupportZebra LLC -
Guadalajara, Jal.

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Salesforce
Mantenimiento
Shopify
Maestría
Licenciatura
JavaScript
B2B
ServiceNow
HubSpot
SaaS
Liderazgo
Habilidades de comunicación
Python

Descripción completa del empleo

Support Team Lead

What You’ll Do

Team Leadership & Delivery

· Lead, coach, and mentor a team of Support Specialists to deliver world-class support across platforms such as Shopify, Amazon, Etsy, and other eCommerce channels

· Ensure consistent delivery of high-quality, real-time support via chat and ticketing systems

· Act as the primary escalation point for complex or high-impact customer issues

Performance & KPI Management

· Monitor and manage team performance across key metrics (CSAT, FRT, AHT, SLA adherence, backlog health)

· Conduct regular performance reviews, coaching sessions, and feedback loops to improve agent performance

· Drive accountability and ownership within the team

Data-Driven Insights & Improvement

· Analyze support data and customer insights to identify recurring issues and operational gaps

· Lead initiatives to improve processes, reduce ticket volume, and enhance customer experience

· Provide actionable recommendations to stakeholders based on data trends

Cross-Functional Collaboration

· Partner with Product Management and Engineering teams to escalate issues and provide quantitative feedback on customer pain points

· Contribute to shaping product improvements and reducing friction in the user journey

· Represent the Support team in cross-functional discussions

Process, Knowledge & Automation

· Oversee development and maintenance of knowledge base articles and internal documentation

· Drive process standardization, workflow improvements, and support automation initiatives

· Ensure the team follows best practices in support operations

Technical Leadership

· Guide team members in troubleshooting and understanding system behavior “under the hood”

· Encourage continuous learning in APIs, SaaS systems, and integrations

· Support technical skill development within the team

Culture & Engagement

· Foster a collaborative, high-performance, and customer-centric team culture

· Promote AfterShip’s values of operational excellence and customer delight

· Support team engagement, retention, and professional growth

Who We’re Looking For

Experience

· 4–6 years in Technical/Application Support within SaaS, e-commerce, or enterprise software environments

· At least 1–2 years of experience in a Team Lead or supervisory role

Education

· Preferred background in Computer Science or related fields (B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT)

Technical & Product Knowledge

· Strong understanding of enterprise B2B SaaS products and customer lifecycle

· Familiarity with APIs, webhooks, and API testing tools (Postman, Insomnia)

· Ability to read and understand code (Python, JavaScript) is a strong advantage

Tools & Systems

· Experience with helpdesk/ticketing platforms (Freshdesk, Zendesk, Salesforce, ServiceNow)

· Familiarity with CRM tools such as HubSpot is a plus

Support Excellence

· Strong knowledge of support KPIs and SLAs (CSAT, FRT, AHT, backlog management)

· Experience driving measurable customer outcomes and operational improvements

Core Competencies

· Strong leadership, coaching, and people management skills

· Excellent communication skills with ability to simplify technical concepts

· Analytical, proactive, and solution-oriented mindset

· Ability to thrive in a fast-paced, global SaaS environment

· Strong technical curiosity and passion for understanding systems and integrations

Job Type: Full-time

Work Location: Remote

Postulación rápida

Refina tu búsqueda

technical support specialist empleos en jalisco

Technical Support Team Lead

Talent Acquisition Specialist -Temp (Remote, Located in Mexico)

Americas IT Second Level Support Specialist M/F

Specialist, Technical Support (Application Support)

PROCESS SPECIALIST (SMT)

Technical Support Specialist for automated or electromechanical systems (dairy/agricultural sector)

Help Desk Support Specialist (Mexico)

Ground Transborder Specialist II

TECHNICAL WRITER

Specialist, Business Systems Support- GBS

UNIX & SQL Production Support EngineerSoftware Development Specialist

Senior Specialist Customer Supply Chain

Logistics Specialist (Material Planning) Sr.

Consulting Services Specialist

Technical Customer Support Specialist - Fluent Portuguese - (Guadalajara, MX)

Power Apps support specialist (Especialista de soporte de Power Apps)

Transportation Specialist

Senior Specialist - Applications Engineer (Americas)

GRC Specialist

IT Operations Specialist

Quiero recibir la alerta de empleo más reciente para technical support specialist en jalisco

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