20 publicaciones de empleo destacadas de collections tools analyst en ciudad de méxico, dif (¡Están contratando!)

Collections Tools Analyst
PayJoy —Ciudad de México, CDMX
- Tiempo completo
- SQL
- Python
- Seguro dental
- Seguro de la vista
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Credit & Collections Analyst - Entry Professional (Polanco, CDMX)
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- Tiempo completo
- Microsoft Powerpoint
- Bilingüe
- Microsoft Word
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Solovis —Ciudad de México, CDMX
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Delinea —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
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Accounts Receivable Analyst Portugués - Español
Epiroc Mexico S.A. de C.V. —Ciudad de México, CDMX
- Español
- Microsoft Excel
- Oracle
Field Verification Analyst (Analista de Verificación en Campo) - Mexico City (Hybrid)
Clara —Ciudad de México, CDMX
- Inglés
- Presencial
- Experiencia en operaciones bancarias
Security Analyst (Contract)
Varicent —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Licenciatura
- Permiso de maternidad y paternidad
Postulación rápida
2h
SAP FM / FI / FICO Functional Analyst – Application Support (AMS)
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Inglés
- Licenciatura
Automotive test analyst
Cognizant —Colonia Polanco, CDMX
- Tiempo completo
- Administración de personal
- Inglés
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Business Analyst
PayJoy —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- SQL
- Servicios financieros
- Seguro dental
- Seguro de la vista
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CBS Accounting & Reporting Analyst (173803)
Colgate-Palmolive —Miguel Hidalgo, CDMX
- ERP systems
- Inglés
- Licenciatura
5d
Competitive Intelligence Analyst
Teradata —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
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- Licenciatura
Postulación rápida
Data Operations Executive
Thomson Reuters —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Experiencia en bases de datos
Marketing Strategy and Operations Analyst
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Mercadotecnia
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CBS Accounting & Reporting Analyst
Colgate-Palmolive —Ciudad de México, CDMX
- ERP systems
- Inglés
- Licenciatura
5d
SAP FI / FICO / AA Functional Analyst – AMS Application Support
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Licenciatura
- Mejora continua
Senior Analyst, Data Operations
Omnicom Media US H&S —Ciudad de México, CDMX
- Microsoft Excel
- Inglés
- Experiencia en bases de datos
Analyst, Bain Capability (Value Calculator)
Bain & Co. —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Informática
Postulación rápida
Sr. Tax Analyst, Foreign Reporting Compliance - 3P WHT
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Oracle
- Inglés
- Microsoft Office
Data Analyst, Operations & Forecasting
DoorDash Mexico —Ciudad de México, CDMX
- Microsoft Excel
- Inglés
- SQL
Postulación rápida
8d

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Collections Tools Analyst

PayJoy -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo
Hace 4 días

Beneficios

Seguro dental
Seguro de la vista
Seguro de vida

Cualificaciones

Herramientas de automatización
SQL
Python

Descripción completa del empleo

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

We are looking for a Collections Tools Analyst to own the implementation, configuration, and operational management of the collections tech stack. This role is the hands-on executor of the tools strategy — responsible for ensuring that the right tools are live, correctly configured, and performing as intended. The ideal candidate will manage Customer.io implementation and maintenance, own workflow automation, support agent assignment logic, and pilot new tools before broader rollout. This position is critical in bridging strategy and operations: translating collection strategies into working tool configurations that drive recovery outcomes. Our primary tools include Customer.io, SQL, and Python.

Key responsibilities

Customer.io Implementation & Management

Own the day-to-day implementation, configuration, and maintenance of Customer.io for collections use cases.
Build, update, and monitor collection workflows, messaging sequences, and treatment triggers in Customer.io.
Ensure data ingestion pipelines feeding Customer.io are reliable, accurate, and up to date — in collaboration with the Data Analyst.
Monitor tool performance and proactively resolve configuration issues, data discrepancies, or workflow failures.

Workflow Automation & Tooling

Design and implement automation workflows that reduce manual overhead for collections operations.
Build and maintain automated treatment triggers, escalation logic, and contact sequencing rules.
Identify manual processes in the collections workflow that can be automated and propose technical solutions.

Document all workflows, configurations, and automation logic to ensure operational continuity.

Agent Assignment Logic

Own and manage the collections agent assignment logic, ensuring accounts are correctly distributed based on defined rules and performance criteria.
Maintain and update assignment workflows as team structure, strategies, or segmentation changes.
Automate assignment processes to reduce manual overhead and increase operational efficiency.
Partner with collections operations to align assignment logic with business priorities and capacity planning.

Tool Piloting & Rollout

Pilot new collections tools — from initial configuration through testing and validation — before broader operational rollout.
Work closely with the Analytics & Strategy function to align tool selection and configuration with strategic priorities.
Manage and optimize outbound contact tools including dialers, blasters, and AVM (Automated Voice Messaging) solutions to maximize contact rates and recovery outcomes.
Evaluate and pilot AI-powered collections solutions (e.g., conversational AI, intelligent contact prioritization, predictive engagement tools) in collaboration with the strategy team.
Monitor tool performance post-launch and make data-backed adjustments to maximize recovery impact.
Stay up to date with industry tools and best practices in collections technology, proposing relevant innovations.

Data Ingestion & Pipeline Support

Design and maintain reliable data ingestion pipelines that feed customer and account data into Customer.io.
Ensure data quality and consistency across ingestion flows using SQL and Python.
Monitor pipeline health and proactively resolve data discrepancies or failures.
Collaborate with engineering and data teams to expand and improve data sources feeding into collections workflows.

EDC Integration & External Data Connectivity

Establish and maintain data connections with EDC and other external data providers relevant to collections operations.
Ensure external data sources are properly ingested, validated, and available for tools configuration and analysis.
Work with cross-functional teams to identify new external data opportunities that can improve collections tools.
Document integration workflows and data dictionaries to ensure operational continuity.

Cross-functional Collaboration

Work closely with collections operations teams to ensure tools serve operational needs across all markets.
Collaborate with the Analytics & Strategy function to ensure tool configuration reflects the current strategy.
Support collections agents and team leads with training on tools, workflows, and automated processes.
Communicate tool updates and changes in a clear, accessible way for non-technical stakeholders.

Qualifications

Technical Skills & Tools

Mandatory: Customer.io (or equivalent CRM/marketing automation platform), SQL, Python, workflow automation tools.
Experience managing data ingestion pipelines and ensuring data quality across integrations.
Familiarity with API integrations and connecting to external data sources.
Comfortable piloting and configuring new tools with minimal supervision.
Experience designing and running A/B tests or controlled experiments in a data-driven environment.

Benefits

100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
Life insurance.
Phone finance, Headphone, home office equipment and wellness perks.
30 days of Christmas bonus.
20 days paid Vacation.
50% Vacation premium.
13% Saving funds.
$2,000 MXN monthly grocery coupons.
$2,000 USD annual Co-working Travel perk.
$2,000 USD annual Professional Development perk.

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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