We are Prime Virtual: Recruitment Company based in Guadalajara, Jalisco, Mexico. You are applying for a full-time REMOTE job with us, all our employees are working from home!
A full-service Real Estate firm is seeking a proactive and detail-oriented Client Support Specialist to join their team. This role is in charge of supporting day-to-day communications and administrative processes related to tenants, homeowners, and HOA (Homeowners Associations) / Condominium Associations. This position focuses on providing responsive customer service, tracking requests and compliance items, and assisting with property management–related inquiries while maintaining professionalism, accuracy, and confidentiality.
Key Responsibilities:
- Serve as a primary point of contact for tenants, homeowners, and HOA (Homeowners associations) / Condo Associations, handling inquiries and communications in a professional and timely manner.
- Assist with homeowner communications, including tracking, logging, and responding to Architectural Change Requests.
- Track, report, and follow up on HOA violations as needed.
- Support HOA dues collection by following up on balances and assisting homeowners with online payment questions.
- Assist homeowners with questions related to HOA special assessments.
- Handle tenant, client, and vendor communications, including lease-related questions, account inquiries, and coordination between tenants and vendors.
- Track and report HCI submissions and application requests.
- Maintain accurate records while ensuring confidentiality and professionalism at all times.
Qualifications:
- Minimum of 2 years of experience in a Customer service or Administrative assistant role (including phone support or similar bilingual experience with customers).
- Experience working with U.S.-based Real Estate or Property Management companies is required.
- Strong interpersonal skills with a positive, customer-service mindset.
- Excellent written and verbal communication skills (Advanced English only)
- Strong organizational, multitasking, and problem-solving abilities.
- Ability to handle sensitive information with confidentiality and professionalism.
- Self-motivated, disciplined, and eager to learn.
- Proficient in Microsoft 365 and comfortable with general computer systems.
- Ability to work 40 hours per week aligned with U.S. Central time zone.
PERKS:
100% Payroll (Benefits of law)
Superior benefits after 5th month:
- Savings fund of 8%
- 30-day Christmas bonus
- Sick leave
- Major Medical insurance
-> Location: Anywhere in Mexico (Fully remote opportunity! - Must count with Intel Core i5 / Ryzen 5 and at least 8 GB RAM memory)
-> Able to work 40 hours per week (Monday to Friday, 8 hour shift + 1 hour lunch, U.S. Central time zone)
If interested, please apply here at Indeed. Our Recruitment team at pvstaffing will then send you an email with the next steps. Kindly check your spam folder, as the initial email sometimes goes there.
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Job Type: Full-time
Pay: From $18,000.00 per month
Experience:
- Customer Care: 3 years (Required)
Language:
- Advanced English (Required)
Work Location: Remote
