Telephone Sales Representative – On-site Queretaro
Role and Responsibilities
- Maintain regular and professional interaction with existing customers new prospects and recently cancelled/dropped customers
- Contact customers who have dropped/cancelled services with us to win-back by enrolling into a new product term
- Contact customers whose enrollments were rejected either by the utility or internal systems to re-enroll successfully
- Handle inbound call volume driven by marketing efforts
- Assist customers with renewing into a new product to maintain their business
- Meet or exceed personal sales goals on a weekly and monthly basis & contribute positively to team targets
- Build company value & customer confidence; Offer professional suggestions and sound opinions based on trained product and industry knowledge
- Exercise patience and empathy; ability to de-escalate customer concerns
- Maintain high sales quality/compliance scores
- Work with management team to promote collaborative solution-oriented relationships with new and existing customers
- Provide feedback to management team regarding competitor offers as relayed through customer interactions
- Responsible to complete all mandatory trainings in a timely manner
- Demonstrate accountability for improvement on coached areas & being receptive of constructive feedback
- Assist a customer from start to completion of the sales process following regulatory and quality guidelines researching/obtaining pertinent customer information and preparing the customer for a successful enrollment
Minimum Qualifications
- Excellent communication presentation interpersonal skills active listening and problem-resolution skills
- Highly developed sense of integrity and commitment to customer satisfaction
- Reliable transportation-Punctuality and regular meeting attendance are required
- Previous experience in energy sales preferred but not required
- Strong customer focus and proven ability to build rapport by anticipating customer needs and providing solutions to their problems
- Must be able to work flexible hours including evenings weekends and holidays
Required Skills
- Ability to meet highest attendance requirements
- Ability to handle multiple tasks concurrently
- Ability to work in time-sensitive environment
- Ability to adapt to changes quickly and enthusiastically
- Ability to work independently
- High level of organizational skills
- Proficiency in Microsoft Office including Outlook Excel and Word
All candidates must have the ability to speak, read and write English fluently.
Job Type: Full-time
Pay: $14,000.00 per month
Application Question(s):
- Are you currently living in Queretaro, Qro?
- How soon can you start if you are selected?
- How many years of experience do you have working in a Call Center?
- What's your English level (B2/C1/C2)?
- Do you have Mexican Nationality (passport/double citizenship)?
- How many years of exp do you have in sales?
Work Location: In person
