Job Opportunity: Medical Virtual Assistant (Spanish - English Bilingual)
Job Code: [M-PPC-R]
Position Type: Full-Time (40 hours/week)
Work Schedule: Monday to Friday
Work Time: 8:00 AM – 5:00 PM CDT
Salary: $6 – $8 / hour (based on experience)
Workplace: Remote
Preferred Candidate Location: [Philippines & Latin America]
About the Company
We are a private medical practice focused on helping patients achieve optimal health and wellness through a proactive, lifestyle-centered approach. Our services include adult primary care, weight management, and lifestyle medicine.
Primary Role
The Medical Virtual Assistant will serve as a front-line representative of the practice, functioning primarily as a Medical Receptionist / Medical Administrative Assistant. This role supports daily front office operations, patient communication, and coordination with healthcare providers.
Key Responsibilities
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Appointment scheduling and patient communication
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Insurance verification and claims processing
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Referral coordination
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Patient records management
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Coordination with providers and healthcare partners
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Handling patient inquiries via phone, email, and messaging platforms
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Incoming fax management
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Email and text management, including sorting, responding,
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Prioritizing Billing-related administrative support
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Serving as provider and patient care coordinator
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Support for remote patient monitoring activities
This is not a sales role. The position requires strong customer service and patient engagement skills focused on scheduling, coordination, and patient support.
Requirements
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Strong communication skills in both Spanish and English (excellent verbal and written)
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Atleast 1 year of experience in medical front office, medical administrative, or care coordination roles
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Strong healthcare administrative background
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Familiarity with Elation or similar EMR systems is a plus
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Strong customer service and patient engagement skills focused on scheduling, coordination, and patient support.
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Professional and polished phone presence
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Patient, compassionate, and polite demeanor
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Highly detail-oriented and thorough
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Ability to manage multiple tasks simultaneously
Basic requirements
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Must be proficient in speaking and writing Spanish & English very clearly
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Must have relevant work experience
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Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
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Must be available for video meetings with your camera on (when needed)
Technical requirements
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Device: Reliable laptop or desktop computer.
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Internet: High-speed connection (minimum 25 Mbps).
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Audio: Noise-canceling headset.
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Video: Webcam for virtual meetings.
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Workspace: Quiet, professional environment.
Benefits
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Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
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Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
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HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
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Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
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Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
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Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
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Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
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Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.
