Project overview: The project focuses on delivering and optimizing a SaaS based learning platform used by enterprise customers to drive training, collaboration, and knowledge sharing. You will support solution design, integrations, and platform adoption to maximize business value.
Position overview: We are looking for a Technical Consultant / Integrations Engineer who will act as a trusted advisor to customers, helping them design, integrate, and optimize solutions on a learning platform. You will work across multiple projects, providing technical guidance, ensuring successful implementations, and improving overall platform usage.
Technology stack: APIs, SSO, REST integrations, SaaS platforms, data exchange via flat files
- Responsibilities: Manage a portfolio of enterprise customers and multiple concurrent projects
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Advise customers on complex use cases and solution architecture
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Lead integrations with SSO, APIs, flat files, and third party systems
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Conduct solution audits and provide recommendations to improve adoption and outcomes
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Collaborate with Customer Success, Sales, and Product teams to deliver tailored solutions
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Troubleshoot technical issues and support platform optimization initiatives
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Deliver professional services engagements and contribute to internal best practices
- 3+ years of experience in consulting, technical account management, or customer facing technical support
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Experience implementing SaaS platforms, preferably in HRTech, LMS, or enterprise software
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Strong understanding of APIs, SSO, system integrations, and troubleshooting processes
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Experience managing projects and working with multiple stakeholders
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Strong analytical and structured approach to problem solving
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Ability to communicate effectively with both technical and non technical audiences
- Nice to have: Experience working with enterprise customers in learning or HR technology domains
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Familiarity with platform adoption strategies and optimization approaches
