Product & Sales Specialist – Mexico City (Job Ref: 26I/PSSM)
Randox are a world leader in diagnostics for clinical healthcare, toxicology, and food security. Our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives.
Part of Randox Laboratories Ltd, Randox Toxicology and Food Diagnostics are dedicated to advancing forensic, clinical and workplace toxicology. Our toxicology products aim is to minimise laboratory workflow constraints whilst maximising the scope of quality drug detection, with our food diagnostic range test on food products to ensure their quality, safety, and compliance with regulations. With the launch of new products including the ToxPlex and Clinical MultiSTAT panels, Randox Toxicology want to increase our presence in the Mexican market.
We have a career opportunity for a
Product & Sales Specialist , based in Mexico City.
Location : Mexico City – This is a field based sales role with regular travel required throughout Mexico.
Contract Offered : Full-time, Permanent
Working Hours / Shifts : 40 hours per week. Monday to Friday from 08.40 to 17.20.
What does this role involve?
This role is responsible for strengthening Randox’s regional commercial operations, improving customer experience and supporting the continued growth of the business. The main duties of the role include:
- Support the sales team to maintain service quality, drive sales performance and ensure product expertise is consistently available across all customer interactions.
- Provide daily administrative and operational support to the sales team and customers, including both distributors and end users.
- Serve as the primary point of contact for customer enquiries, offering clear and accurate product information.
- Develop and maintain a high level of product knowledge of both Randox analyser and current test panels, including key selling messages.
- Conduct research into competitor activity and provide accurate competitor information to enhance the knowledge of both our sales staff and distributor partners.
- Support the sales process by preparing quotes and product demonstrations.
- Travel to provide training to our distributor partners and end users on Randox products.
- Assist in managing customer accounts including follow ups, issue resolution and relationship building.
- Collaborate with internal teams such as marketing and R&D to ensure that customer needs are met.
Essential criteria:
- Qualified to at least degree level in a life science, business or other scientific discipline.
- Previous experience working in a customer service or sales position.
- Fluent in English and Spanish.
- Excellent communication and presentation skills.
- Willingness to travel throughout Mexico.
- A valid driving licence.
- Currently have the right to work in Mexico.
Desirable:
- Experience within a similar role.
- Experience providing training or delivering presentations.
- Experience using a CRM system such as Salesforce or Zoho.
- Familiarity with order processing.
- Experience within life science, biotech or medical/Pharma.
- Experience working within a laboratory environment.
- Experience selling medical devices.
- A proven track record in customer relationship management
Please ensure that your CV is submitted to us in English. 