As a Senior Technical Service, you will lead technical and through the administration and provision of specialized technical training to both customers and internal associates. Your role will build new business opportunities through strategic technical support to the sales team, product selection for our customers, resolution of technical challenges. You will standardize critical processes, maintain the highest safety and ethical compliance standards, while ensuring 100% customer satisfaction in troubleshooting situations.
You will report to Technical Service Manager.
Key Responsibilities
Develop, implement, and administer technical training programs for customers and internal associates, ensuring transfer of specialized knowledge.
Provide specialized technical support to the sales team to use new commercial opportunities and projects.
Conduct technical analyses for product and solution selection for our customers, based on specific requirements and operational conditions.
Lead resolution of complex technical problems, providing specialized support and ensuring 100% customer satisfaction in critical situations.
Develop standardization of operational processes, technical manuals, checklists, and service protocols to ensure consistency and quality.
Maintain the highest operational safety and ethical compliance standards, ensuring adherence to corporate policies and applicable regulations.
Qualifications
Industrial or chemical engineer
5+ years of experience in Liquid paint, Powder, E-coat, Pre-treatment
Trouble shooting experience
General knowledge about the other different technologies of coatings
General knowledge of application equipment
Knowledge of coatings test methods
Fluent English
Availability to travel
About us:
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.
The PPG Way 2030
We are customer champions
Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.
We act with purpose and speed
Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.
We are excellent operators
Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.
We compete to win
Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.
We are PPG proud
Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.
At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.
If you need an adjustment due to a disability, please email [email protected].
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
