ScaleWise is a nearshore talent and delivery partner connecting skilled professionals in Mexico with US-based technology companies. We currently support the delivery team of a fast-growing SaaS company in the project and portfolio management space, helping their enterprise clients implement and adopt their platform successfully. This position is based at our ScaleWise office in Tijuana, working closely with a distributed delivery team across North America.
What you'll do:
- Participate in client discovery sessions to translate business needs into technical solutions
- Configure software, workflows, reports, and integrations
- Lead or support implementation delivery from requirements through go-live
- Troubleshoot and resolve technical issues during testing and after launch
- Train end users and drive adoption of new solutions
- Document implementation work clearly for internal and client use
