Healthcare Billing Specialist & Client Advocate (Receptionist)
(North American Native-Level English Required)We are a healthcare administration solutions company specializing in providing comprehensive support to mental health therapists in the United States. Our services include healthcare billing and remote reception support. What sets us apart is our commitment to personalized care – each client is assigned dedicated professionals, ensuring an attentive and tailored approach. Our company culture is rooted in friendliness, a people-first mentality, attention to detail, timeliness, and transparent communication. Join us in shaping the future of healthcare operational excellence.
About the Role
We are hiring for a hybrid position that combines client advocacy (reception) and healthcare billing responsibilities. The ideal candidate is proactive, detail-oriented, communicative, and experienced in supporting US-based healthcare providers.
Responsibilities
Client Advocacy / Reception
- Handle patient scheduling, inquiries, and client support
- Coordinate with healthcare providers to ensure accurate documentation
- Provide regular reports to clients and managers
- Ensure timeliness, accuracy, and clear communication across all tasks
Healthcare Billing
- Submit insurance claims, collect payments from clients, and document transactions
- Maintain and update medical records with accurate and timely ICD-10 and CPT coding
- Process medical collections and billing, collaborating with healthcare and insurance providers for proper documentation
- Review and analyze medical records to ensure completeness and accuracy
- Manage all aspects of healthcare billing, including the insurance credentialing process, while ensuring HIPAA compliance
General
- Collaborate with team members for effective communication and task completion
- Handle miscellaneous administrative tasks as needed
Essential Skills
- Excellent English communication skills – speaking and writing (high fluency/native speaker level)
- Strong customer service background with a friendly, outgoing demeanor
- Strong attention to detail, leadership qualities, and initiative
- Strong understanding of United States healthcare billing practices
- Knowledge of EHR and billing software
Preferred Skills
- Proficiency in G-Suite applications
- Healthcare Billing/Coding certification, Bachelor's, or Master's degree
Experience and Education
- Experience in English customer service
- Experience in United States healthcare billing
Schedule: 9 AM–5 PM US Utah Time Location: Fully remote
Job Type: Full-time
Pay: $80.00 per hour
Application Question(s):
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Application Instructions: Please submit a 1-5 minute audio recording.
In the recording, please introduce yourself, tell me about yourself(both personally and professionally), and answer the following questions:
What were your greatest accomplishments at your last place of employment?
What are your career goals that drive you and give you passion?
How do you envision yourself making a significant impact within our company?
You can use any device to record this; just ensure you're in a quiet space and that the file size is small enough to submit. You can submit this as an attachment, or as a link, in an Indeed message.
Applications will only be considered once you have submitted an audio recording.
- In your own words, and without AI assistance, please tell me about your most relevant work experience.
Work Location: Remote
