Sidel is looking for a FSE Planner , who will be in charge of scheduling the intervention for our Field Service Engineers. High skills on people, time and conflict management are required. Spanish, French or Italian are a plus. Able to give feedback and create development plans.
- Ensure an occupation rate according to KPI, manage vacations, time off and layover;
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Responsible for FSE occupation at the assigned territory;
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Ensure technicians start the mission with all needed materials and documents for the work assigned;
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Ensure consolidation of workload and the planning of required resources for new equipment and service;
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Ensure the planning of Project Support/Global resources for complex deals and critical operations;
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When necessary align or reroute appropriate technicians to accommodate customer emergencies;
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Identify missing skill global to sustain operations according to the business plan
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Responsible for workload forecast for new equipment and service in conjunction with Sales and Service
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Ensure feedback to his Manager for process & quality improvement opportunities, risks on availability, critical cases
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Consolidate and provide the resources/skill needs to FSE managers, give feedback about FSEs performance and competence development
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If applicable, ensure the central 3PE planning, highlight gaps, drive corrective plans
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Own and drive the update of the on planning Sidel tools, such as FSM
Minimum 2-3 years of experience in:
- Planning
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Scheduling
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Logistics coordination
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Field service coordination
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Project coordination
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Advanced Excel
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Ability to work with ERP/CRM systems (SAP, FSM, Salesforce, Dynamics, etc.)
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Strong reporting and data analysis skills
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Comfortable with Teams, SharePoint, Outlook, Power BI (preferred)
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Good understanding of travel logistics and resource planning
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Assertive but collaborative
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Customer-oriented but not people-pleasing
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Comfortable saying "no" when governance requires it
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Calm under pressure
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Highly organized
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Proactive communicator
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Data-driven
