About the Role
We are looking for a Client Care Associate Jr. to join our growing Client Care team.
This position is ideal for someone who is bilingual, highly communicative, organized, and genuinely enjoys helping people. You will work directly with our clients, providing professional support across different communication channels while ensuring every interaction delivers a positive and efficient customer experience.
You don't need to know everything from day one, we're looking for someone who learns quickly, communicates confidently, takes ownership, and is ready to grow within a fast-paced environment.
What You'll Do
- Handle client inquiries through phone calls, email, chat, and other communication channels.
- Provide clear and accurate information regarding company services.
- Follow up on client requests and ensure proper resolution.
- Document client interactions accurately in our internal systems.
- Maintain high standards of customer service and professionalism.
- Meet established quality and operational performance metrics.
- Identify situations that require additional support and escalate complex or sensitive cases appropriately.
- Follow internal processes, guidelines, and company policies.
- Participate in ongoing training, coaching, and feedback sessions.
What We're Looking For
- Conversational to advanced English (required)
- Strong verbal communication skills.
- Customer-service mindset and professional attitude.
- Basic computer proficiency and ability to learn new systems.
- Strong organization and attention to detail.
- Ability to learn quickly and adapt to change.
- Comfortable working with performance metrics and established processes.
- Previous experience in customer service, client care, call center, customer success, or a related environment is preferred, but not required.
What We Value
We're looking for people who demonstrate:
- Customer orientation
- Active listening and empathy
- Accountability
- Teamwork
- Attention to detail
- Problem-solving skills
- Professional communication
- Willingness to learn and grow
How Success Is Measured
Your performance will be evaluated through clear and transparent metrics, including attendance and punctuality, client interaction quality, process adherence, productivity, and First Contact Resolution (FCR).
What We Offer
- Ful-time position
- Professional and structured work environment
- Training and continuous feedback
- Opportunity to develop your client management and communication skills
- Growth opportunities within the Client Care organization
- Exposure to an international business environment
Ready to grow your career in Client Care?
If you're bilingual, enjoy working with people, and want to develop your career in a professional and fast-moving environment, we'd love to hear from you.
Apply today and tell us why you'd be a great addition to our Client Care team.
Sueldo: A partir de $25,000.00 al mes
Beneficios:
- Horarios flexibles
- Programa de referidos
Experiencia:
- Servicio al cliente: 1 año (Obligatorio)
Idioma:
Lugar de trabajo: Empleo presencial
