Order Management Specialist
About Us
ProviAmerica is a vertically integrated textile and promotional products manufacturer serving clients across the United States, Canada, and Mexico. We specialize in custom merchandise, branded products, apparel, blankets, towels, and promotional solutions for some of North America's most recognized brands.
We are looking for a highly organized and detail-oriented Order Management Specialist to join our Operations team.
Position Overview
This role is responsible for managing customer orders from purchase order receipt through final delivery. The ideal candidate thrives in a fast-paced environment, enjoys solving problems, and can successfully manage multiple projects simultaneously while maintaining exceptional attention to detail.
Key Responsibilities
- Receive, review, and process customer purchase orders.
- Create and manage orders within HubSpot, Monday, and internal systems.
- Coordinate production requests with suppliers and internal teams.
- Monitor project timelines and ensure on-time execution.
- Coordinate domestic and international shipments through FedEx, UPS, and other logistics providers.
- Track shipments and proactively resolve delivery issues.
- Communicate order updates to customers and internal teams.
- Maintain accurate and up-to-date records in company systems.
- Manage shipping claims and logistics-related incidents.
- Monitor showroom inventory and coordinate restocking activities.
- Maintain communication with suppliers regarding production status and delivery schedules.
- Generate operational reports and provide project status updates.
Required Qualifications
- Advanced English (written and spoken).
- Excellent organizational skills.
- Exceptional attention to detail.
- Strong communication skills.
- Ability to manage multiple projects simultaneously.
- Strong problem-solving abilities.
- Proficiency in Microsoft Excel.
- Experience using CRM systems and project management platforms.
- Ability to work under pressure and meet strict deadlines.
What We're Looking For
- Highly organized individuals who enjoy building structure and processes.
- Professionals who take ownership and accountability.
- Individuals capable of anticipating problems before they happen.
- Strong follow-through and execution skills.
- Self-starters who require minimal supervision.
- People who thrive in fast-paced, growth-oriented environments.
This is not a position for someone looking for a routine administrative role. We are looking for a professional who can become a critical part of our operation and help ensure every project is executed flawlessly from start to finish.
Sueldo: $12,000.00 - $20,000.00 al mes
Beneficios:
- Opción a contrato indefinido
- Teléfono de la empresa
Idioma:
Lugar de trabajo: Empleo presencial
