A Snapshot of Your Day
Warranty Project Manager within the EHS, Quality and Security function at the Queretaro Switchgears facility. The position is critical for improving service quality and customer satisfaction by systematically managing warranty claims, addressing non-conformities, and ensuring timely resolution for clients. To meet these objectives, the role will concentrate on three primary areas: direct management of warranty claims and client communication, leading root cause analysis for identified issues, and overseeing the implementation of corrective action plans. This structure ensures a comprehensive approach, from immediate client response to long-term systemic improvement. Given the focus on complex problem-solving and project oversight, the ideal candidate will be a Specialist Professional (P4 level) with substantial experience in project management, root cause analysis, and client relations, preferably within a technical or manufacturing environment.
How You'll Make an Impact
- 40% Warranty Claim & Client Management
- Act as the primary point of contact for clients regarding all warranty claims, ensuring professional and timely communication.
- Manage the end-to-end warranty claim process, from initial client report and data collection to final resolution and closure.
- Maintain a continuous and transparent dialogue with customers, providing regular updates and feedback on the status of their claims and associated actions.
- 40% Root Cause Analysis & Corrective Actions
- Lead cross-functional teams to conduct in-depth root cause analysis (RCA) for customer non-conformities and product failures.
- Develop, document, and oversee the implementation of robust corrective and preventive action (CAPA) plans based on RCA findings.
- Track and verify the effectiveness of implemented corrective actions within corresponding areas like manufacturing or engineering to prevent recurrence.
- 20% Project Management & Service Improvement
- Manage warranty-related improvement projects, defining scope, timelines, and deliverables to enhance service delivery.
- Analyze warranty data and claim trends to identify systemic issues and propose strategic improvements to products and processes.
- Prepare and present regular reports to leadership on warranty performance, key metrics, and the progress of ongoing improvement initiatives.
What you bring
- Bachelor’s degree in Engineering (Industrial, Mechanical, Electrical), Business Administration, or a related field.
- 5–8 years of experience in project management, quality management, or customer-facing technical roles within manufacturing.
- Strong expertise in RCA, CAPA, Quality Management Systems (QMS), and warranty processes.
- Proven ability to manage complex projects and collaborate with multiple stakeholders.
- Excellent analytical, problem-solving, and communication skills with a strong customer-oriented mindset.
- Project Management Professional (PMP)
- Certified Associate in Project Management (CAPM)
- Six Sigma Green or Black Belt Certification
- Certified Quality Engineer (CQE)
About the Team
You will be part of the EHS, Quality, and Security function at the Querétaro Switchgears facility, working alongside multidisciplinary teams including engineering, manufacturing, and customer service. The team is highly collaborative, focused on continuous improvement, and committed to delivering high-quality products and exceptional customer experiences. Being part of this team means contributing directly to operational excellence and long-term reliability in a fast-paced, technical environment.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy:
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Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, gender identity, sexual orientation or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits
- Career growth and development opportunities
- Supportive work culture and a healthy work-life balance
- Company paid Health and wellness benefits
- Paid Time Off and paid holidays
- Savings Fund
- Above the law benefits
- Family building benefits
- Parental leave
- Competitive base salary
- Annual performance bonus
- Competitive total rewards package
- Contribute to our social responsibility initiatives
- Diversity and inclusivity focused
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