*MUST COME FROM THE TECH INDUSTRY*
*CANDIDATES WITHOUT RECENT TECH INDUSTRY EXPERIENCE WILL NOT BE CONSIDERED*
REQUIREMENTS
- Education: Bachelor's Degree in Systems Engineering, Communications and Electronics Engineering, Project Management, or a related field.
- 3+ years of experience as: Service Delivery Manager, Managed Services, ITIL v3/v4.
- Minimum of 2 years of experience in financial management.
- Proven experience managing projects related to:
- Data Centers
- Contact Centers
- Security
- Cloud Services
- Infrastructure
- IT
- Field Services
- Advanced knowledge of project management methodologies (Waterfall, Agile Scrum).
- Advanced proficiency in Microsoft Office, Excel, and Project.
- Knowledge of Cisco technologies.
- Experience using collaboration tools (WebEx, Microsoft Teams, Google Meet).
- Experience managing personnel.
- Strong ability to build and maintain solid client relationships.
- Advanced English proficiency, capable of conducting business communications.
- Availability to travel and work weekends.
- Preferred:
- MBA
- Business Intelligence
- Jira
- ClickUp
- Monday.com
- Trello
- Project Management certifications
MAIN RESPONSIBILITIES
- Develop comprehensive Project Plans, including:
- Project schedules
- Task assignments
- Budget management
- Resource allocation
- Monitoring all project phases
- Manage projects using the methodology required by the client, including the corresponding technology tools (Waterfall, Agile Scrum, Hybrid).
- Lead project sessions, including:
- Internal and external kickoff meetings
- Coordination of multidisciplinary and multicultural teams
- Logistics coordination
- Acting as the primary communication link between internal teams and clients
- Execute strategic contract management activities, including:
- Contract analysis
- Financial oversight
- Cash flow monitoring (sold vs. invoiced)
- Budget, cost, and variance control
- Profit margin analysis
- P&L management
- Billing cycle monitoring
- Collections follow-up
- Management of contract modifications, extensions, renewals, and account growth in collaboration with Legal and Sales teams
- Monitor revenue and profitability for each assigned project, ensuring alignment with organizational financial objectives.
- Prepare reports for Senior Management and maintain complete project documentation.
- Participate in internal training initiatives, mentor and coach direct reports, and contribute to the professional development program led by Operations Management.
- Serve as the primary On-Premise point of contact for clients by:
- Building and maintaining strong customer relationships
- Ensuring compliance with contractual obligations
- Aligning project execution with the client's core business objectives
- Delivering services and products on time and with high quality
- Coordinating transitions to internal support teams when Managed Services apply
WE OFFER
- Monthly gross salary of $45,000–$50,000 MXN.
- Career growth opportunities and professional development plan.
Sueldo: $45,000.00 - $50,000.00 al mes
Pregunta(s) de postulación:
- Which valid certifications do you currently have?
- How long have you been working as a Service Delivery Manager?
- What is your experience working in the Tech Industry?
Lugar de trabajo: Empleo presencial
