- Lead end-to-end customer implementations from kickoff through stabilization, with a primary focus on Latin America customers and additional support for U.S. customers as needed.
- Design and manage client-centric project plans, milestones, dependencies, risks, and handoffs.
- Gather, document, and interpret customer requirements within defined solution boundaries.
- Configure, validate, and support testing of customer programs, including UAT coordination.
- Coordinate cross-functional delivery across Sales, Technology, Integrations, Operations, and Customer Success.
- Communicate clearly and professionally in Spanish, Portuguese, and English with customers and internal stakeholders.
- Identify risks early, escalate non-standard requirements, and enforce scope guardrails.
- Support customer readiness through training coordination, go-live support, and post-launch transition.
Contribute to continuous improvement of implementation playbooks, tools, and cycle times.
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What Success in This Role Looks Like:
- On-time, predictable customer launches aligned to agreed scope and timelines.
- Reduced implementation cycle time and faster time to revenue.
- Successful delivery for Latin America customers with flexible support for U.S. projects when capacity allows.
- Accurate configuration and testing with minimal rework.
- High customer satisfaction during onboarding and launch.
- Clear, proactive communication across regions and teams.
- 5+ years of experience in implementations, professional services, onboarding, or project management.
- Proven ability to manage multiple concurrent customer-facing implementations.
- Experience delivering structured implementations using standard project management methodologies.
- Comfort with hands-on system configuration, testing, and validation.
- Strong written and verbal communication skills.
- Fluency in Spanish, Portuguese, and English.
- Ability to work effectively across time zones and cultures.
- Experience supporting B2B SaaS or technology-enabled services.
- Experience in HCM, HR technology, or background screening.
- Experience supporting both Latin America and U.S.-based customers.
- Experience with integrations (API, SFTP, HRIS, or middleware).
Familiarity with Salesforce, CRM systems, and project management tools.
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Why First Advantage is Your Next Big Career Move
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
We have great people here and are looking for more. Come join us!
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Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.
