Descripción de la publicación:
Do you enjoy combining data, processes, and client work to improve how benefits are delivered? Are you ready to take the next step in your career, leading changes and supporting global benefit programs? If so, this Benefits Analyst role could be a great next move for you!
This position is based in Mexico City and is offered as a hybrid role, with flexibility to work both virtually and from our Torre Diana office, in line with our local Smart Working policy.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive and diverse team, and we are passionate about helping our colleagues and clients succeed.
How the day will look like
As a Benefits Analyst, you will support the administration of employee benefit programs for our clients and play a key role in process improvements, renewals and change initiatives. You will:
Respond to inquiries from members, providers, and clients, offering clear and timely information and coordinating resolutions as needed.
Support and guide Benefits Processors by acting as a subject matter expert (SME) for escalations, complaints, and corrective actions, ensuring they are managed proactively through to closure.
What makes this opportunity different?
In this role, you will be a key link between operations, client service and technical teams:
You will manage a broader scope than a pure processing role, with responsibility for analytics, change management, and process improvement across 10 to 40 global clients.
You will collaborate with a wide range of stakeholders (Client Service, Broking, Configuration/System teams, Benefits Processors) and gain exposure to complex, multi‑country benefit programs.
You will develop skills in governance, quality assurance, and continuous improvement, building a strong platform for future growth within Aon.
Skills and experience that will lead to success
#LI-KA2
#Hybrid
